GoDaddy Conversations - Inbox 4+

I was initially skeptical about using this. I was concerned about the fact that it was a new feature and potentially bug ridden. I did not want to lose potential leads and I’m glad to admit I was wrong. This program allows me to treat all incoming messages as ongoing conversations. I receive messages from our website, email and social media sites. I placed the conversations tab on my Home Screen, within quick reach of my thumb. The messages are keyed so I can see where they came from. The layout allows quick responses with the ability to attach picture/videos. I recommend everyone give this feature a try. It may not suit everyone but I use it almost exclusively as a super convenient communication tool.

So happy to hear you enjoy using our app! Thank you so much for taking the time to share your business experience with us. 🙂

I like the idea of being able to have a second business number without having a separate phone to use. However, this app is very glitchy and has bugs. There are many times where I cannot either save contact information, place a call or send a text message, which is a huge convenience considering that I am using this for business purposes. I have made sure my software on my phone is up-to-date, the app is updated itself and I’ve even uninstalled and reinstalled it. I’ve reached out to customer service to no avail. The only solution after all of the troubleshooting techniques was to use the desktop version which you have to occasionally log in and out and I can’t receive push notifications. Lastly, besides it being glitchy there’s no option to delete messages that I no longer need.

As a result, I decided to close my account and started using a different service. At the time, the rep who I spoke with was informed I wanted a pro-rated refund on my subscription. What I did not know and was never informed that I was beyond the period to receive a pro-rated refund. Had I known I would’ve kept the number at least until the end of the subscription period. I filed a claim explaining the bad service, being uninformed about subscription cancellation policy and was denied.

I’ll never use this service in future!

We're sorry our customer service team couldn't help you, but please know that we're always here to help. We're happy to work towards fixing these issues so you can use the app without hassle. Please email us details of the issues with screen captures to conversationsios@godaddy.com. - Chris

The app doesn’t work at all. Had smartLine from GoDaddy and it was great. The developer parted ways with GoDaddy so GoDaddy did a conversion over to Conversations. That’s what GoDaddy told us. IT’S BEEN A NIGHTMARE. Caller ID doesn’t work, the work around is to go into settings shutting off cell use and only being able to use when on Wi-Fi. If not on Wi-Fi then you don’t know who’s calling in, no caller ID. For an “on the go” app to not be able to be on the go makes no sense. Can not receive or send any form of media clip. They said they had to roll it out before they were done. Contact’s do not sync. If you add a contact on conversations then you have to add it again into your cell phone. If you add it into your cell phone then you have to go into the app to “import” the contact. If you add it into app then you have to add it again into your cell contacts. So basically 2 different databases that you have to manually keep updating and importing. So much manual up keeping daily. If you don’t type and input the contacts exactly the same then you have 2 different contacts created. messages are very slow to come in, delayed. If you send a text out it doesn’t go to the top of your messages. Only receive bed messages do. So bad. THEY ROLLED IT OUT BEFORE TESTING IT AND THEY SAID THEY KNOW ITS NOT WORKING BUT HAD TO GET THE APP OUT. Makes me question GoDaddy now.

Thank you for bringing this to our attention. We genuinely appreciate your feedback and apologize for the inconvenience caused. We'll make sure to highlight these issues to our team for further review and improvement. If you have any specific concerns, feel free to reach out to us at https://www.godaddy.com/help/contact-us. - Chris