UFCU Mobile 4+

This was supposed to be an improvement on the previous app but it’s disappointing and feels like a step backwards. Things that should be persistent are not. For example, each time I log in I have to select the method - fingerprint or PIN. The old app remembered what I last used and I didn’t have to reselect each time. Same with selecting the account I want to view. It should remember the last one and default to that selection. These seem like simple operations and there should at least be a setting where I can opt into these as preferences. I mean, it’s great I can access both of my accounts with one log in but supremely frustrating that I have to make these selections EVERY TIME I log in. The app is also much slower than previous. Too bad they’re discontinuing the previous app. I’d rather go back to that one.

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at members@ufcu.org. Thank you.

Since the change I can no longer access my account. I am unable to enroll on the website. I have tried to do so using my phone, my laptop, and my PC. Always the same result, an erroneous message stating that my information cannot be verified even though it is most certainly correct and I have tried entering it in every way possible. When I called UFCU for support, they could not help me access my account and were very rude. They told me that they had no problem logging into my account. Nevertheless, I am unable to do so. Maybe THEY entered something incorrectly into their system because I certainly know my birth date and how to spell my name. The unhelpful representatives on the phone would like to believe otherwise. I can not access my money and was flat-out told that none at UFCU would be able to help me. I spent all day calling different representatives until eventually UFCU blocked my phone number and I can no longer call. They’ve locked me out of my money and refuse to help me. I’ll be refinancing my vehicle elsewhere, withdrawing my money, and closing my UFCU account after over 10 years of being a patron.

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at members@ufcu.org. Thank you.

If this is supposed to be an improvement, it is an epic fail. Aside from the basics of not remembering how I prefer logging in (pin or face), when I view my accounts, they are NEVER correct the first time. I have to close the app & log in 2-4 times to see the updated balance. Which causes major anxiety when I think I made an error… but no, it’s just an extremely flawed app. And let’s not talk about how slow it is. You would think as long as it takes to load my account info that it could at least be correct.

I’ve been banking with UFCU for over a decade- even moved to a new city that does not have UFCU & I still chose to keep them. I’m looking into new banks now. Alllll my banking is done thru the app & they for some reason decided to scrap what worked perfectly fine and switch to this garbage. What’s worse is we cannot even use the old app anymore. Disappointing to say the least.

** please do not respond to this review asking me to call in to resolve this with someone. Nothing short of a complete software overhaul is going to fix this monstrosity.

We sincerely apologize for the trouble you had with the app. We are happy to investigate this for you and ask that you email us at members@ufcu.org. Thank you.