Screenshots

Description

The official mobile banking app of Randolph-Brooks Federal Credit Union.

With the RBFCU Mobile app, your personal finances are easy to manage. Whether you need to check your balance, make a payment, deposit a check or find an ATM, the RBFCU Mobile app helps you do it all from wherever you are. Download the app today!

Features:
• View your balances, transactions and easily manage your accounts
• Check RBFCU's current rates
• Conveniently open new accounts and apply for loans*
• Send money to — or request money from — other RBFCU members using an account number, phone or email with Move Money
• Deposit checks anytime with your device’s camera with Mobile Deposit**
• Freeze your RBFCU debit or credit card, or report it lost or stolen and more with Manage Cards
• Monitor your accounts and transactions with customized email and text alerts, and set travel notifications
• Access current and previous account statements
• View your loan application status and check for any outstanding items needed to complete your application
• Pay your loans and bills at RBFCU and other financial institutions
• Find the RBFCU routing number and your account numbers
• Request a cash advance from your RBFCU Mastercard(R) or line of credit
• Make domestic and international wire transfers
• Find RBFCU branches and surcharge-free ATMs near you
• Take advantage of your exclusive offers
• Contact RBFCU by chat, secure message, phone or email when you need assistance

If you need help with the RBFCU Mobile app, check rbfcu.org/troubleshootapp for solutions to common issues.

For RBFCU members. Qualify for membership and join online at rbfcu.org. Federally insured by NCUA.

*Loans subject to credit approval and rates subject to change without notice. Some restrictions may apply.

**Additional qualifications apply to use Mobile Deposit. All deposits, including Mobile Deposits, are subject to the RBFCU Funds Availability Policy. Certain restrictions, including daily and monthly deposit limitations, may apply. RBFCU does not charge a fee for the RBFCU Mobile app, but you may be charged for data by your mobile wireless provider.

What’s New

Version 0.73.0

This update includes:
* Bug Fixes and Enhancements

Ratings and Reviews

2.0 out of 5
336 Ratings

336 Ratings

Miata99 ,

Bring the old setup back

This new app is clunky, some functions do not work properly, and requires additional input to access. Old version was so much better, why not update that one instead of trying to reinvent the wheel? This app needs help, ASAP!

Edit to Response:
The only reason I have these issues is due to updating my phone to the latest version, forcing me to download the new app, as the update locked me out of the old app. Some things seem to work better now, but not having access to some part of the app because of “security reasons” is just plain stupid. You’re forcing people to do something, regardless of intentions, to use your product. That’s like a customer going through the drive-thru bank and having them get out of their vehicle to use the machine. Clearly with a sub 2 star rating this new app is not working for y’all, and if something doesn’t change I’ll probably end up moving institutions after 14yrs. Petty, maybe… but an app shouldn’t be this difficult, or difficult to realize there is an issue.

Developer Response ,

Hello, we understand you have some frustrations with the app. For full app functionality, please ensure your device is running the latest software. Apple devices require iOS 11.0 or later. Should you run into any issues, please visit rbfcu.org/troubleshootapp or email us mobileapp@rbfcu.org for further assistance.

Bwhite357 ,

Worrisome

I don’t understand how this app was released! It does not function under the iPad for mobile deposits, IF you can get it to allow you to log on. Went to my iPhone, and after more than a half dozen attempts, and me finally holding my head at the appropriate angle (which I had to figure out by trial and error), it allowed me to access my account. Then as I attempted to complete a mobile deposit, which required a totally different angle that I discovered after 3 tries, I was able to scan my check (both sides), then I was cooking until I attempted to complete the transaction when everything was gone!! I went at it again and finished the transaction and attempted to log out with success. Whew, but wait, why is my logon and PW showing on the logon screen? I erased that information and promptly deleted the App!! Shame on you RBFCU!!

Developer Response ,

We sincerely apologize for the troubles you've had with mobile deposit. Please contact us at mobileapp@rbfcu.org so that we can gather more details and better assist you. Thank you.

tx_dude ,

Bugs Galore “Update” All Works

Update to initial review: Customer service contacted me and told me about the issue and stated an update would be released soon. Once I logged into the app manually, I was able to reset FaceID and log in. Overall the UI looks awesome and great customer service from RBFCU. Thank you! —————— I used to love this app. Unfortunately, it stopped working last week. I even called customer service, sent screenshots to report the issue. I’ve reinstalled it several times, hard reset my phone several times. Updated to the most recent app. version and iOS. Still, once I input my log in information, the written password shows over the default “password” word and the “log in” box is greyed out. I would give it no starts if I could. Just horrible.

Developer Response ,

We are happy to hear that the issue has been resolved! Should you have any questions or concerns, please do not hesitate to reach out to us.

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Hello, we would like to understand more of the issue you're experiencing. Could you please email us at mobileapp@rbfcu.org so we may look further into the situation?

App Privacy

The developer, Randolph-Brooks Federal Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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