Frost Bank 4+

When I got a call from Frost Bank

I was having breakfast with my sisters one day. My phone rang, I said oh it’s Frostman my sister the oldest quickly responded. Don’t answer that it’s a scam. I said no it’s not it’s Frost Bank. I recognize her phone number. She said no bank never calls you that’s when the other three sisters, made their comments and said she’s right don’t answer it a bank never calls you and I said my bank does she said who do you banquet? I said Frost Bank they always call whenever they see something that just doesn’t seem right. They call me personally and ask me they couldn’t believe it. I told him we’ve been banking with Frost bank for years.

Joint acct holder!

I went into Frost Bank Vic branch years back with my wife to put her name on the checking acct that I , myself had opened when Bank of America had forced my hand to find local branch for our convenience. When I finally got to take my wife to the branch to add her name to acct & at the time get checks made, I think but anyway she was turned away due to her credit score we were told. Every since then this has created problems. Her insisting to change banks. We have had a Jount checking acct for Our 34 years of marriage at the time & have never had a problem having a joint acct until going to Frost Bank. What can be done about this problem?

Sincerely
Robert Phillips

Developer Response ,

Hi Robert, we are very sorry to hear about your experience and apologies to your wife as well. We would like to speak with you directly regarding your experience with us. Please give us a call at 800-513-7678 or chat with a representative on our app at your earliest convenience to go over the details and see what can be done.

Thank you for being our customer,

Frost Digital Services

Great App

As someone who likes to avoid going into the bank at all costs, I rely heavily on digital banking which requires a solid banking app. I was pleasantly surprised to find the Frost banking app feels solid, smooth and quick, looks clean and modern, and is very user friendly. It rivals the likes of Chase and Wells Fargo—which both have great apps but can sometimes feel clunky. It almost feels as if it’s running on a Microsoft or Apple platform, which I appreciate. Even the external account updates through Plaid is very quick. And there is in-app chat with customer service, which some of the largest banks don’t offer.

Some things I’d like to see:

• Automatic sign in with Face ID (iPhone) - I feel as though having to tap to log in with Face ID is inefficient. If Face ID is activated, it should initiate automatically upon opening the app.

• Push notifications - I would like to receive a push notification from the app for purchases/direct deposits as opposed to a text message.

• Support to receive RTP (Real-Time Payments) from external accounts