TDECU Digital Banking 4+

I’ve been with Tdecu for over 10 years now. I was with other banks since I was 16 years old I am now 50… But the last 10 years have been the most progressive in the way of my banking the way I handle my money the way my credit has changed.
TDECU gave me a chance after a terrible divorce, they bought my first new car EVER! TDECU gave me a personal loan when I needed it. And my personal banker help me through my financial situation and she tutored me on how to better my score and she help me by taking time with me.
And now I’m on my second New Truck !!! And walked right up and bought it straight from the dealer… And I just had to call my TDECU ..And just like that I own two vehicles with a great credit score… And a big smile on my face!
I’m forever grateful! THANK YOU TDECU
Maria

I have had nothing but problems with the current bill pay, I have made my views known to TDECU and they always say they are working on it but nothing changes. Every month for some reason or another bill pay has trouble get my e-bill, they always tell me that I need to contact my biller at their website, when I do they cannot find any reason for the issue. You cannot trust that your bills will be paid, The last thing that happened was that my February mortgage payment was 30 days late, when I contacted bill pay (which is a joke, at least 45 min on hold), I was told that it was sent out in Feb. but my mortgage company didn’t cash it until March, 30 days later. When I called my mortgage company they checked their records, and they verified that they received the check dated for February, 8th on March 10., When I called TDECU back, they blamed it on the post office, bill pay claims they mailed it on time, I know the post office has issues, but 30 days from Lake Jackson, to Sweeney, really! I am looking for a new bank with good customer service and definitely a different e-bill company, I have better things to do than wait on hold when I have banking issues, and I work hard to make sure my bills are paid and now I have to worry every month about my bills and credit being messed up. Thanks for nothing TDECU.

On the decline since you’ve decided to expand. Bigger is not better. Bigger clogs the arteries(Customer Service). Bigger puzzles the mind(Board of Directors). Bigger slows down progress(Unreachable/Hour wait on the phone) literally. I’ve personally experienced over an hour on hold. Multiple times. Very disappointed in the last several years with this Credit Union. You have abandoned your People for a fat bank Acct. Lost your way. Our relationship is not working out. I have practiced grace with you for a long time and not sure my heart can live through this much longer. There was a day I used to brag on you. No more. When others bash you I just listen rather than defend you. You give me no opportunity or reason to take up for you. Turn from your ways and look to your first love. Which is the People that made you. It is only the People that can revive you. When I look at you I only see you on Life Support. Turn now before it’s too late. The Competition is good and will devour you. Just a matter of time.

Sincerely,
Your First Love!