UFCU Mobile

Name: UFCU Mobile
Rating: 4.7 (20556 reviews)
Author: University Federal Credit Union

Finance

Only for iPhone

Free · Designed for iPhone

21K Ratings
Ages

4+
Years
Category

Finance
Developer

University Federal Credit Union
Language

EN
English
Size

785.3
MB

iPhone

UFCU Mobile Banking provides fast, secure access to your UFCU accounts from an iPhone® or iPad®. With one universal login and password, you can access Online Banking and the Mobile app across all your devices. The UFCU digital banking experience offers the following features and benefits: Manage Your Accounts • Activate your cards • View real-time balance and transaction history • Manage your scheduled transfers and view history • Activate, lock, or unlock your debit and credit card • Monitor your mortgage loan, make payments, and view statements Stay Secure • Log in with 5-digit PIN, Face ID®, or Touch ID® • Rest assured your data is protected with advanced encryption, secure processes, and audits • Set and change your card PIN • Send a secure message to the Member Services team Move Your Money • Deposit multiple checks at once with Mobile Deposit • Move funds between UFCU and your accounts at other financial institutions • Send money to friends and family, including at other financial institutions • Use UFCU Bill Pay to make payments and view payment history • Make real-time credit card payments • Get a credit card cash advance Please visit UFCU.org/MobileFAQs for more details. *UFCU does not charge a fee for UFCU Mobile Banking. Standard messaging and data rates may apply. UFCU is an Equal Housing Opportunity lender. This credit union is federally insured by the National Credit Union Administration.

Ratings & Reviews

4.7

out of 5

21K Ratings

Serving the people not big business
07/16/2024

Grandma in Georgetown
I have told so many people that this credit union ( UFCU) has done so much better in assisting me in my financial needs then some of the bigger banks who I feel would rather have big business money over regular citizens. Other big banks have closed their doors and would rather do everything possible to not have a face to face relationship. Ufcu opened another branch in Georgetown and I l love it. I have a friend who is more senior than I am and convinced her to transfer over from the BIG C bank she was with and no longer had an office for her. She loves UFCU AS WELL. I’ve had a personal loan, car loan as well as my credit card . The rates are great . All of my kids and several friends enjoy having their accounts with UFCU. They are ready and so happy to help. I’m still a human who likes to talk to a human when it comes to my banking. Thank goodness for UFCU. No thank you AI

Developer Response
Thank you for the 5-star rating! We're thrilled to hear you're enjoying everything UFCU has to offer. Thank you for being a UFCU Member!
Serving the people not big business
07/16/2024

Grandma in Georgetown

I have told so many people that this credit union ( UFCU) has done so much better in assisting me in my financial needs then some of the bigger banks who I feel would rather have big business money over regular citizens. Other big banks have closed their doors and would rather do everything possible to not have a face to face relationship. Ufcu opened another branch in Georgetown and I l love it. I have a friend who is more senior than I am and convinced her to transfer over from the BIG C bank she was with and no longer had an office for her. She loves UFCU AS WELL. I’ve had a personal loan, car loan as well as my credit card . The rates are great . All of my kids and several friends enjoy having their accounts with UFCU. They are ready and so happy to help. I’m still a human who likes to talk to a human when it comes to my banking. Thank goodness for UFCU. No thank you AI
Developer Response 07/22/2024
Thank you for the 5-star rating! We're thrilled to hear you're enjoying everything UFCU has to offer. Thank you for being a UFCU Member!
I can no longer access my account
10/19/2023

wooshmaster
Since the change I can no longer access my account. I am unable to enroll on the website. I have tried to do so using my phone, my laptop, and my PC. Always the same result, an erroneous message stating that my information cannot be verified even though it is most certainly correct and I have tried entering it in every way possible. When I called UFCU for support, they could not help me access my account and were very rude. They told me that they had no problem logging into my account. Nevertheless, I am unable to do so. Maybe THEY entered something incorrectly into their system because I certainly know my birth date and how to spell my name. The unhelpful representatives on the phone would like to believe otherwise. I can not access my money and was flat-out told that none at UFCU would be able to help me. I spent all day calling different representatives until eventually UFCU blocked my phone number and I can no longer call. They’ve locked me out of my money and refuse to help me. I’ll be refinancing my vehicle elsewhere, withdrawing my money, and closing my UFCU account after over 10 years of being a patron.

Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at members@ufcu.org. Thank you.
I can no longer access my account
10/19/2023

wooshmaster

Since the change I can no longer access my account. I am unable to enroll on the website. I have tried to do so using my phone, my laptop, and my PC. Always the same result, an erroneous message stating that my information cannot be verified even though it is most certainly correct and I have tried entering it in every way possible. When I called UFCU for support, they could not help me access my account and were very rude. They told me that they had no problem logging into my account. Nevertheless, I am unable to do so. Maybe THEY entered something incorrectly into their system because I certainly know my birth date and how to spell my name. The unhelpful representatives on the phone would like to believe otherwise. I can not access my money and was flat-out told that none at UFCU would be able to help me. I spent all day calling different representatives until eventually UFCU blocked my phone number and I can no longer call. They’ve locked me out of my money and refuse to help me. I’ll be refinancing my vehicle elsewhere, withdrawing my money, and closing my UFCU account after over 10 years of being a patron.
Developer Response 10/20/2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at members@ufcu.org. Thank you.
Slow and behind the times
11/29/2023

Kelarama
This was supposed to be an improvement on the previous app but it’s disappointing and feels like a step backwards. Things that should be persistent are not. For example, each time I log in I have to select the method - fingerprint or PIN. The old app remembered what I last used and I didn’t have to reselect each time. Same with selecting the account I want to view. It should remember the last one and default to that selection. These seem like simple operations and there should at least be a setting where I can opt into these as preferences. I mean, it’s great I can access both of my accounts with one log in but supremely frustrating that I have to make these selections EVERY TIME I log in. The app is also much slower than previous. Too bad they’re discontinuing the previous app. I’d rather go back to that one.

Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at members@ufcu.org. Thank you.
Slow and behind the times
11/29/2023

Kelarama

This was supposed to be an improvement on the previous app but it’s disappointing and feels like a step backwards. Things that should be persistent are not. For example, each time I log in I have to select the method - fingerprint or PIN. The old app remembered what I last used and I didn’t have to reselect each time. Same with selecting the account I want to view. It should remember the last one and default to that selection. These seem like simple operations and there should at least be a setting where I can opt into these as preferences. I mean, it’s great I can access both of my accounts with one log in but supremely frustrating that I have to make these selections EVERY TIME I log in. The app is also much slower than previous. Too bad they’re discontinuing the previous app. I’d rather go back to that one.
Developer Response 12/01/2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at members@ufcu.org. Thank you.
Can we go back to the old app???
03/22/2024

K-Dubb's Mommy
If this is supposed to be an improvement, it is an epic fail. Aside from the basics of not remembering how I prefer logging in (pin or face), when I view my accounts, they are NEVER correct the first time. I have to close the app & log in 2-4 times to see the updated balance. Which causes major anxiety when I think I made an error… but no, it’s just an extremely flawed app. And let’s not talk about how slow it is. You would think as long as it takes to load my account info that it could at least be correct. I’ve been banking with UFCU for over a decade- even moved to a new city that does not have UFCU & I still chose to keep them. I’m looking into new banks now. Alllll my banking is done thru the app & they for some reason decided to scrap what worked perfectly fine and switch to this garbage. What’s worse is we cannot even use the old app anymore. Disappointing to say the least. ** please do not respond to this review asking me to call in to resolve this with someone. Nothing short of a complete software overhaul is going to fix this monstrosity.

Developer Response
We sincerely apologize for the trouble you had with the app. We are happy to investigate this for you and ask that you email us at members@ufcu.org. Thank you.
Can we go back to the old app???
03/22/2024

K-Dubb's Mommy

If this is supposed to be an improvement, it is an epic fail. Aside from the basics of not remembering how I prefer logging in (pin or face), when I view my accounts, they are NEVER correct the first time. I have to close the app & log in 2-4 times to see the updated balance. Which causes major anxiety when I think I made an error… but no, it’s just an extremely flawed app. And let’s not talk about how slow it is. You would think as long as it takes to load my account info that it could at least be correct. I’ve been banking with UFCU for over a decade- even moved to a new city that does not have UFCU & I still chose to keep them. I’m looking into new banks now. Alllll my banking is done thru the app & they for some reason decided to scrap what worked perfectly fine and switch to this garbage. What’s worse is we cannot even use the old app anymore. Disappointing to say the least. ** please do not respond to this review asking me to call in to resolve this with someone. Nothing short of a complete software overhaul is going to fix this monstrosity.
Developer Response 03/25/2024
We sincerely apologize for the trouble you had with the app. We are happy to investigate this for you and ask that you email us at members@ufcu.org. Thank you.

We regularly update our Mobile app to better serve you. Each release includes new features, bug fixes, and enhancements to improve your experience as a valued Member. What's New in This Update: • Bug fixes • Performance improvements

Version 1.4.13

Sep 26

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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