USAA Mobile 4+

USAA app

Constantly improving & very customer friendly! I recently bought a different car and borrowed part of the cost from my USAA life insurance policy with every intent of paying off the loan at the rate of several hundred $ a month, and made several payments. Then I received a notice on my USAA website that this was temporarily not possible. I called and learned it is a computer problem which was expected to be resolved in 1 week. This has been 2 or 3 weeks ago. The small amount of extra 5% interest that will accumulate is not the problem. Although most of my life insurance is not with USAA, many members may have most of their life insurance with you. Please check to be sure that the computer glitch is not delaying payment of death Benefit payments. If a delay for death benefits is in effect, it may cost USAA another large government fine such as the $130 million one of a few years ago. It would be customer friendly to send msgs to your life insurance customers to advise them about the loan glitch and to reassure them there is no delay in payments of death benefits. You should also consider suspending interest charges on life insurance loans until you fix your computer. Surely you do not intend to earn millions of extra $ because of your own computer problem!

Maybe this will finally get some help

I have been with this institution since 2008. I have tried their insurance and heard all good things if you need to file anything, from a broken windsheild to a car accident. It’s just a little more expensive than if you go elsewhere. Used the insurance for about 3 years. I have since 2008 had a checking account. This account has had its’ ups and downs. Right now it is at a down and they have been ignoring me. I am deployed and to call would cost me $0.25 a minute. I messaged them 2 days ago. Nothing since. I tried using their “help” feature on the app and on the website. I can’t get it to transfer me to a human. I will be pulling any money from this account and using a different institution again for a while. This is the second time this has been an issue where I put just a little money in and they lock it out. My account information was taken and this is how they treat it. I will be reviewing it too. I can’t believe any business operates this way. Ignoring many requests and doesn’t have any email to contact them. I guess putting this out for the public is the only way to get any attention from them. They are great when nothing is a problem and I have walked through the great updates USAA has and ideas other institutions could use because USAA has a great app and this app has great features. I just hope they figure out a way for us to email someone. The help feature is a joke and there is no email…

Developer Response ,

Sorry to hear of these issues you've experienced. Could you email us your member number and a description of what is happening so we can try to get you to someone that can help?

Where did add a transaction feature go???? Well there it is.

Update: I am changing my rating to 4 stars. The “add a transaction” feature magically reappeared today. Which means it was either a massive glitch or a design whoops. Why am I so passionate about this feature? Because it is the best feature of any banking app. Being able to add transactions that have not cleared yet to see where you are quickly is really nice for budgeting. So I changed my rating to 4 because either there was a massive glitch. (I updated the app and uninstalled and reinstalled before writing previous review. I even checked my husbands USAA app and his features were not there leading me to believe the USAA design team had removed it.) So yeah!

The latest update has completely done away with “add a transaction” under banking. I loved this because I added automatic deductions and checks. This kept me so organized and on top of my finances. Now it has seemed to vanish. With out warning???!!!! Seriously why???? That was the best feature of any banking app I have ever used. I am so frustrated right now. I had information in there that I need and can’t get back easily. I could cry right now. Did I say I am so frustrated right now? Because, I am really really frustrated. Why? Can you PLEASE FOR ALL THAT IS HOLY, restore that and all my information PLEASE. And thank you.