Victory Capital 4+

So for a few months now it has been impossible to log-in using the biometric feature. Once it reads your face, a new page will appear to be loading, but you will just sit there staring at the same circle making continuous loops until you want to smash your phone on the ground.
It has been doing this for quite some time now… not just a few weeks.

We're sorry to hear of any issues using your biometric login option. We aren't aware of any issues with the app successfully logging in after your device confirms the biometrics. Please contact us at 1-800-235-8396 so we can gather more information on the device being used and error being experienced. Our representatives are available by phone from 7:30 a.m. to 7 p.m. CT, Monday through Friday.

Not sure why but the account keeps locking me out when I use the biometric log in option. Not having any issue with the half dozen other accounts I use this method to access my accounts with other vendors. It is getting old having to call their call center, wait a very long time to have a customer service representative unlock my account. If I can’t access my account I will need to consider another management company to support my financial needs.
They responded to my original note. Advised me to use my user name and password. ( wow, if only I had thought of that)I previously did this only to be locked out. The same problem has occurred 3 Fridays in a row. Lots of wasted time listening to a recording saying I was important to them. No real acknowledgment of the issue. Looking for another vendor with a working app.

Hello, We appreciate you sharing your feedback. Our development team has been made aware of the issue you are facing with biometric login. If you are still experiencing this issue, please choose the option on the mobile app to "Sign in with your Username and Password".

For any assistance needed with your account, please call us at 1-800-235-8396 Monday-Friday from 7:30 AM – 7:00 PM CT.

Don’t use this company unless you like dealing with massive security issues. I changed my address a long time ago and verified in the app that it is correct. Well, within the past month they sent a tax document to an old address that had my name, last 4 of SSN, account number, account info, and more on it. Oh joy, I love that info floating about for whoever lives there now to access! That is enough or nearly enough info to open accounts in my name. I spoke with someone on the app who couldn’t even explain how or why it happened, and didn’t give me any assurances that it wouldn’t happen in the future. Take your money and information elsewhere.

Hello, we would love the opportunity to address this issue with you in more detail. Please call us at 1-800-235-8396 (weekdays from 7:30 am to 8 pm CT), or contact us on vcm.com (via chat or secure message), and our team will be happy to assist you. Thank you!