TIAA 4+

For me the Logout feature since it’s a critical security feature should be made available on every page I access. What this affords me is instantly shut down the mobile app as soon as I see there’s a pending threat to my privacy.
as it is right now, I have to navigate through profile, scroll all the way down until i find it. and sometimes having numerous investment app you to search for it since i couldn’t recall where the Logout button is. this involves the too much passage of time and could allow a 3rd party to view my personal finances. and sometimes if i’m in a hurry forget to log off altogether. Having the logout button appear in every page gives me a quick response to shut down the mobile app.

I signed up for a new account and got my card in the mail. I reluctantly decided to trust this bank with my direct deposit payroll and when it came time to get paid there was a restriction put on my account without notifying me therefore I did not get paid. And when I called in they said there’s nothing they can do, and said I’d have to wait. I requested to speak to someone immediately seeing as they have 24/7 customer service but I came to the realization that was a lie. And I would have to wait until Monday. Closed my account immediately as I will not do business with people who show a complete lack of care about their customers getting their money they worked hard for on time. So I will highly recommend you stay away from this institution and not trust them with your money. I learned that the hard way. Oh also their check deposit feature never worked on my app either and I got charged $50 from another bank for a failed transfer so this has cost me greatly and yet I never received the service I came here for. Stay away you’ll never see your money again. And be left high and dry. Interestingly I also have 300,000 Instagram followers and I’ve made a post about my issues with Tiaa. Im sure that should help prevent this issue from happening again to others.

The app is serviceable, and I appreciate that, but it’s not well designed. For example, the reminder about widgets comes up every time I log in. How many times do I have to choose “I understand” before it let’s me bypass it—or at least let’s me choose “Don’t show this again”? There’s a button saying you’d like feedback, but the only option is to dismiss (even though the button stays when I do that). I had to go through the app store to provide feedback. Given such problems, I use it only if I want quick, simple info, and use the website (which also has some design problems) for everything else. Of course, if spending money on redesign would be at the expense of personal client service (which is terrific) or returns on investments, living with the design problems might be preferable. Still, those problems may make it less likely that tech-savvy clients will put or leave funds in TIAA than in competitors with better app and website design.