StubHub: Event Tickets 4+

StubHub is running a major scam and I hope they are being investigated. They “guarantee” your ticket purchase to get you to buy, but then do NOT fulfill their agreement. They lied to me multiple times to try to get out of their “guarantee.”

I bought Taylor Swift tickets and they were not delivered. When I called customer service multiple times, they put me off until the date of the concert saying they were finding replacement tickets. The tickets they offered me were all significantly worse than the ones I purchased and they claimed they couldn’t offer me similar or better tickets because they wouldn’t be available right away. They talked me into accepting worse tickets with a tiny StubHub voucher as a last resort (because I already traveled to another city for the concert) and said the tickets would arrive immediately. They said I should accept the tickets and then contest the transaction on the back end. They claimed they put in a claim for a partial refund based on my terrible experience. When I called back for a status the next week, they told me my refund was being processed and asked me to provide a debit card for the money to go to. I called back a few days later (because I had received nothing) and was told they would not provide a partial refund and would not allow me to speak with anyone who could consider my request. There was no option provided to have my complaint elevated and no explanation for why their reps lied to me on multiple occasions.

I had the worst experience ever! I bought my ticket 3 months before the concert to be ready and have my ticket. After I bought the ticket it said it was going to be ready the day of the event and got my anxious all the 3 months because I didn’t had the ticket on my hand. The day of the concert came and it was already 10 am and didn’t had my ticket. I chatted with the customer service several times to get my ticket but at the end I couldn’t get the original ticket I paid for. Customer service was available thank God and they responded fast. I was already in the theater when they gave me the option to replace my original ticket with a new one. The new ticket was cheaper (when I was looking for the best ticket, I saw the price) than the one I bought since it was more far away :c but at the end I had the option that replace it or get my money back. I felt really sad at the beginning looking all the people laughing and enjoying while they were in line and I couldn’t do the same because I wasn’t sure if I was going to be able to enter to the concert. I do not recommend to buy your tickets here people! Customer service was great but if you are buying your ticket for an event you always dreamed to attend don’t risk it! I had physical effects (I suffer of anxiety) too, due to the lack of responsibility. I still think if I had had my original ticket I could of see the singers really close like I wanted my whole life. DON'T BUY FROM HERE!!!

Stubhub is quite literally the definition of a scam. I purchased tickets to a Gareth Emery show that started at 9pm. I decided late to attend the show, so I bought my tickets shortly after 10pm. I received a confirmation email for my order, than another email 13 minutes later stating my tickets have been transferred and I should be receiving them soon. I never received my tickets. Stubhubs chat and customer service also closed at 10pm. I tried to use their live chat but received a response that they were closed, and tried to call and was told they were closed. I called the next day to get a refund. After providing proof that my tickets weren’t delivered, I received the decision that I would not get my refund because I did not contact stubhub before/during the event. I had to call back to remind them that when I purchased my tickets, they were closed. The last person I spoke to was a supervisor who was so adamant about me not getting a refund whatsoever, I am convinced this is just apart of their practice as a business. He even proceeded to say that stubhub is open 24/7 and that I could have called or tried live chat. It clearly says on their website that they are open from 5-9 Pacific time (i’m looking at it right now) yet he insisted it says they’re open 24/7, which is a blatant lie.

If you are looking to go to an event, try any other means but please never use stubhub.