Screenshots

Description

Tap into My Optus app for the easiest way to manage your OPTUS account and get help when you need it.
MESSAGE US 24/7 FOR SUPPORT
• Get instant responses from our new Digital Assistant
• Connect to human experts when you need to
• Access your message history
• Reply when it suits you

FIND YOUR OWN ANSWERS
• Learn more about your device with our device guides
• Check Optus 5G tower locations and modem setup guide
• Setup your internet with our modem install guides
• Speed-test your home WiFi internet
• Troubleshoot your home nbn internet service
• Access all our Help & Support articles
• Track your order for the latest updates

STAY ON TOP OF YOUR USAGE
• See how much data you’ve used from your available data pool
• View data usage by category and daily breakdown
• Identify your most data hungry service
• Check usage by call minutes and text messages
• See your international Roaming Data Usage
• View your active and available service add-ons

BILLING MADE EASY
• View your latest and previous bills with a detailed breakdown
• Setup direct debit for your preferred payment type in seconds
• Pay your bill securely with credit card
• Save your billing information for next time
• Request a payment extension
• Quickly report a payment when you need to

SIMPLIFY YOUR PREPAID
• Check your remaining credit
• Recharge quickly in the app
• Payments accepted via debit card, credit card and PayPal
• Use a pre-purchased retail voucher
• Access all your available add-on options

• Quickly recharge for anyone linked to your account

MANAGE YOUR ‘MY ACCOUNT’ SETTINGS
• Log in to the app using your My Account details
• Change your login username and password
• Re-set your password if you can’t remember it
• Update your contact information
• See your Mobile and Fixed services when logged in
• Manage your account permissions and approve users

CONTROL YOUR PLAN AND SERVICES
• View your plan details and contract information
• Access your device insurance information
• Change your plan to fit your needs
• Manage International Roaming
• Manage your entertainment options
• Setup call diversions
• Manage notifications

JUST FOR YOU
• Launchpad personalised to your most relevant features
• View the latest Entertainment options
• Check out our latest offers and deals
• Access to the McAfee Parental Controls (Family Plans Only)

DONATE YOUR DATA
You can donate some of your data from your eligible Optus Mobile plan. It will provide much needed internet access to young Australians who need it most, so they can learn, create and connect with the world around them and help power their potential.
Learn more about Donate Your Data:
optus.com.au/donate-your-data

Device Compatibility:
My Optus app is available on iPhone iOS 11 or later.

Hep & Support:
optus.com.au/support

Optus Privacy Policy:
optus.com.au/about/legal

What’s New

Version 6.3

We’ve been working on some new features and updates to make sure you get the best experience:
- Improved log in experience when using your My Account details or registering
- Nickname each of your services via ‘Service’ screen
- Switch on 5G for compatible devices
- New International Talk and Text Add-ons for Optus Choice Plans
- Activate your new Prepaid service via ‘More’ screen
- Minor bug fixes

Ratings and Reviews

4.5 out of 5
786 Ratings

786 Ratings

Sucheta Marathe ,

Good 4G experience

Good experience as a prepaid sim user. Would like to see more data options as well as promotions for long term users like me

Developer Response ,

Hi Sucheta, great to hear you're enjoying the My Optus App. We're always looking at ways to improve, so we really appreciate your suggestions. Thanks - Noah.

miriwinklex ,

Poor

I have been in Australia for 2 months now, I have set my auto recharge multiple times, but it never clears. So each month I have to manually enter my card, after realizing my data has expired in unfortunate circumstances. On top of my auto recharge never working, whenever I try to make a payment I have to enter my card MULTIPLE times in order for it to go through. The app should be convenient and user friendly but whenever I want to check how much data I have left, the app is always down. It gives you the option for a live chat, to which no one is available. Overall it is a frustrating process having to deal with Optus.

California Teacher ,

Broken release, past versions pretty good

Past versions of this app I have worked quite well for me, however, this one crashes and locks out with the screen claiming that they are “trying to improve service”, rather than providing an honest error message when attempting to check data usage.

Developer Response ,

Hi there,

I’m sorry to hear you’ve faced issues with crashes in the app. That is definitely not the experience we want to provide. Can you please contact us at myoptus@optus.com.au with more details of your issues and your mobile number and we will investigate this issue immediately.

Thanks, Jacob

Information

Seller
Optus Mobile
Size
278.6 MB
Category
Utilities
Compatibility

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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