Crate & Barrel 4+

Good app

Good app but couple improvements could make it great. Shopping is fairly easy but search could be improved a bit. The orders tab needs ability to hide and unhide orders and items already delivered - helpful for large orders. The credit card link works well but the credit card part slow to update and not always correct. made payment and showed processing then fully disappeared for days so looked like did not go through made again nor out of my bank - now days later two payments processed. Just little things to really make the app go from good to great.

Love that their team reads reviews and considers the input! ;-)

Developer Response ,

Hi Kristie! We're glad that you overall found the app convenient to use! We appreciate you providing this detailed feedback, as we can use it to look at ways to make our app experience better for all our customers! Thank you kindly! - Jeremy

Credit card side of app needs work

Recently installed the app. Sole purpose for downloading the app was to be able to pay the bill for my new CrateAndBarrel credit card. I made a payment, received a confirmation email for my payment, but yet still a day later under recent activity it doesn’t even show my payment as processing. The screen says “no reason activity”. If you want this to be a reliable app that individuals actually want to use to make every day purchases, it is important to customers that when they make a payment it shows up in the app. On the positive side of things, I really appreciate being able to easily see how many rewards points I have. All in all the app is very nice. Thank you for taking the time to read this, I am confident improvements will continue to be made to your app… and almost just as important, thank you for such a nice store with such nice products!

Outstanding furniture - App Runs like a webpage

Outstanding furniture selection with matching style and design. Im able to look at a piece and realize it’s within a collection to then piece it together, amazing. However the App is very buggy and I can list areas I’m seeing time-outs and screen freezes - when selecting color, adding to cart, and clicking save for later. As well as opening the app itself. These are key pieces of shopping, so the app should flow better. As well when closing a menu you should be able to click somewhere else on the screen or swipe back to the previous menu instead of pressing the X button, feels more fluent that way kind of how iPhones don’t use a home button anymore to now swipe away things. So the products are great but about the app it just needs to more fluent and less buggy and I guarantee shopping and spending on my part and others would increase that way just because of a steady stream to checkout.