Booking.com: Hotels & Travel 4+

The Cambria Nashville is a really nice boutique hotel. I loved the hard wood floors, the room design, the luxury bed and bathroom. I didn’t want to leave. John, the front desk attendant was courteous and very helpful. Three things I didn’t like about Cambria: We scheduled our room to be cleaned after 2pm, but housekeeping was knocking at our door (when the privacy sign was on the door) at 1:30. I’m good with being early/prompt but 30 minutes was too soon. The prices at the bar and the snack bar are too expensive. $3 for a candy bar. $34 for a mini bottle of wine and red wine wasn’t even an option. That’s outrageous and a slap in the face when we are already paying almost $300 a night. Lastly, at check-in there were gift bags behind the counter with bottled water in them and when I asked for one, because I was parched, I was told those are for Diamond Alliance members. Even cheaper hotels give two complimentary bottles of water in the fridge in the room. But if all you receive as a ‘Diamond’ member at Cambria is a bottled water, is the rewards/loyalty program really worth it. It’s very tacky to not offer your guests complimentary water then turn around and give them a $5 coupon for use at the bar/snack bar. Very tacky for such a beautifully designed hotel that charged $300 a night. Hopefully next time we stay here, my concerns will have been addressed.

My boyfriend and I decided to make a trip to Austria from the US in the end of April and this was the absolute perfect place to stay at. The view that we had from the yard of the house was phenomenal with the mountains. It was one of the most beautiful sights I have ever seen and it was in the yard of the home! This place was quiet, relaxing, and one of a kind. Not only was the home beautiful and clean but the hosts were amazing and so kind. They made our stay exceptional with the communication and gestures they made to make our stay elite. The hosts made sure we received farm fresh eggs every morning for breakfast and if the chickens didn’t lay any eggs the hosts would offer their farm fresh eggs they had in their fridge. They also were kind enough to show us their baby farm animals. The baby bunnies were so so cute. I can’t be more pleased with this experience. We also didn’t realize we were in Austria in the off season so a lot of excursions we wanted to go to weren’t open. This hosts then a helped us find different excursions that were open while we were there that I never would have found without their help and I am very grateful for this. The trip all the way from the US was so worth it. We hope to visit Austria and stay at this magical place again! :) thank you to the amazing hosts.

I usually don’t do reviews, who has the time? I am moved to provide a review for Booking,com as it may well be one of a very few experiences I’ve had in which the services provided far exceeded the expectations. Every encounter I’ve had has been quickly and appropriately handled with professional courtesy and superior results. Whether the property didn’t show my reservation, or was not at all as was described such that it appeared unsafe to remain, or the hotel clerk was unacceptably rude, the folks at Booking were quick to ensure we were properly accommodated at the property or provided an alternative accommodation elsewhere that exceeded the original booking in value but refunded the difference in price. I am impressed by the genuine concern shown when a customer needs help. This was all before I had reached genius status, in which I am now entitled to a prioritized customer service experience, which I cannot believe is possible as I have never been on a call for more than 5-10 minutes having all issues resolved. I am genuinely grateful and impressed by this company.