Careem - Ride, Delivery, Pay 4+

Order taxi, food & groceries

Careem

    • Free

iPhone Screenshots

Description

With Careem, all you need is one app for your everyday needs. Book a ride, order food from your favourite restaurants, receive your groceries in minutes, and more - all with secure online payments. And with our subscription program Careem Plus, get more value out of every ride and order!

Ready to simplify your life? Check out the full list of services waiting for you on Careem!

Ride
Book a ride now or schedule a pick up for later with affordable and comfortable car types - including city-to-city*, Hala taxi, local taxi services*. Or explore the city on two wheels with bike rentals*!
*service availability varies per location

Food
Explore thousands of restaurants, and get food delivered to your door fast and on time. Customise your order to your liking, and track your delivery in real time. Discover neighbourhood favourites, trending hits, international bests - and more!
*service availability varies per location

Groceries
Went to your fridge, only to find you’re out of water, juice or fresh fruits? We’ll be there in a flash! Get groceries delivered super fast with Careem Quik.
*service availability varies per location

Delivery
Anything you need, from anywhere in the city. Arrange instant deliveries with a Captain - whether you need to send a parcel, get documents collected or need items bought.
*service availability varies per location

Careem Pay
Discover the easiest way to send money instantly with just a phone number, and explore more payment features for a secure cashless experience across the app.
*Now in UAE, coming soon to more cities!

Careem Plus
Subscribe to Careem Plus and get value that will blow you away with benefits on rides, orders and more!
*Now in Dubai, coming soon to more cities!

What’s New

Version 12.31.0

We had a look under the hood, crossed some wires. Uncrossed others. Sprinkled a little tech dust, and now your app experience is better than ever.
In this release:
- Enhancements in Ride, Food, and Pay services
- Localization updates
- UI and bug fixes

Ratings and Reviews

4.6 out of 5
137.9K Ratings

137.9K Ratings

musaed m ,

Untrained drivers

Long time ago,I aske for Kareem taxi to pick me from home to drape me where my car Maintenants carage. I picked a driver 3 minutes from my house , it took him 15 minutes to reach my house
Any way he took me to where I went to go but instead of charging me only my target cost he added the time he couldn’t find my house even though my address is very easy. Any way I gave him only what the intiinal cost plus tips he was not happy and start shouting . Tow day ago again I asked for Careem again he keep asking me where do I want to go I told him I send you the adrees he took me from wrong road I told him why he said I am sorry just lost. When we reached distanation the charge was arround 1.6 kd I gave him 2 kd and told him keep the chang but he surprised me asking for another 1.5 kd I asked him why he said that what you didn’t pay a long time ago
To make a long story short this buisiness I don’t think you company know all about it the taxi driver was again shouting like if I am a theif
I realy whant to know you opinion and reaction
Thank you

Developer Response ,

Hi there, Musaed!That doesn't sound right! Can you give us more information at https://help.careem.com/hc/en-us/requests/new so that we can investigate?

Squiggles5 ,

Occasional location inaccuracies

I am now updating my review because the service has gone from bad to worse. This is based on both the transport and now food delivery.

With regards to getting transport, I have noticed that the GPS on the app is not always accurate in tracking the Captain. There have been several times when the app showed he was 5 minutes away when in fact, he was at my pickup point. If the app has been this unreliable to riders, one must wonder if some of the delays in getting a Captain to pick us up or take a different route is also due to the same problem. Having said this, the issues with the app pales in comparison to the service or lack thereof although one questions if the app issues might not also be part of the problem. There have been a number of times that the fare increased from what I had agreed upon when booking a ride. This is due to Captains taking an alternate route. Lately, it has been increasingly difficult to get a ride until the fare has surged. One must question if Captains aren’t intentionally waiting to pick customers up to collect a higher fare.

Now for delivery, I have been waiting for nearly 2 hours for food I have ordered. When I called, the rep told me the system is down and that I had to call back later. Why should I play phone tag? Either cancel my order or call me with an update or options. A malfunctioning system is not the customer’s responsibility.

Developer Response ,

Hello there, customer satisfaction is always a number one priority for us. We are deeply sorry that that wasn't clearly demonstrated to you. We would request you to send your details through this form: http://careem.me/Apphelp so that we can assist you in the best possible way.

junmcab ,

Bad behaviors of a lot of Captains

I am a regular customer of Careem, yet lately I have experienced aggressive and rude behaviors of the drivers. Some drivers refused to listen to the customers and just follow what they wish to do, which makes me feel so unsafe during the trip. I have reported these kinds of incidents, but still I have encountered bad behaviors of the drivers from my other trips. I don’t think Careem is doing actions for these kinds of reports regarding their captains’ bad behaviors. One incident is a driver, named Belhassen A., dropped me in the middle of the road near a roundabout, and aggressively wants to push me out from the car, showing his anger issues. I was worried for my safety. Would that captain and Careem take the responsibility if anything happens to me when i am left in the middle of the road with a lot of cars passing by? Are the passengers not allowed to ask requests to the captains during the trip? If this kind of behaviors of a captain happened to me, pretty sure it could be done to other passengers as well. I don’t think Careem is doing much training professionally for their Captain’s behavior, because it didn’t only happened once but a couple of times. Other drivers are not strictly compliant with the Covid protocols as well, and some drivers gets mad if you will remind them to wear a mask.

App Privacy

The developer, Careem, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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