Coinbase Wallet: NFTs & Crypto 17+

Newer

I’ve been using the wallet about a month now and I haven’t really had a problem. I haven’t found a way to “cash out” or send funds directly to my bank acct from the wallet but I don’t think that’s what it or the exchange was designed for. Remember this is a crypto wallet, so naturally the devs want your funds to remain crypto.

I’ve seen a lot of reviews that mention problems with transferring funds, non existent recovery phrases, and disappeared coins. I haven’t lost any coins but I did get an insufficient balance message after I tried to move funds from the Coinbase exchange to my wallet once. I had enough to cover the fee and was a little worried after reading the error but I waited for the confirmation email you get when whatever coin you buy on the exchange is available, then I tried the transfer again and it worked no problem. I suggest familiarizing yourself with the wallet and the exchange before you add funds to either. Review your recovery phrase and save it to the cloud, write it down, or commit it to memory. Familiarize yourself with the associated fees because they can add up quickly when converting, buying, or selling if you aren’t careful. Lastly, transfers to and from your wallet are not always instantaneous, but they are much faster and cheaper than traditional methods of sending and receiving funds.

Support

I would recommend live support phone or chat with someone to communicate with. Would also recommend a bit more information on the process of all the possible transactions. This isn’t the pro app so more info and easier to access. Robo support has hard time clarifying the issue. I would recommend the app , it really is good. I’m trying not to mix up the app review with the coinbase support. Coinbase should definitely have customer service for us with the amount of revenue they generate. It would be cost effective because they would not loose customers do to inadequate support for the volume that they have to handle, we all are new at some level with crypto trades and if I lost all my coin for lack of information I would be outraged. Public traded company and I have an investment with the company as well as a account. Market share is going to be critical on the months to come and I don’t want the company to loose traction with all crypto trade sites popping . Keep striving for more of the market share it be harder to get it later. So put the work in now guys and we will reap the dividends for years to come. Your success is my success!!!! Carpe Diem.

Developer Response ,

Hi there, this isn’t our ideal support experience and we hear your frustration. We’re currently experiencing a high number of inquiries, but we'll respond to your inquiry as soon as we can. Please reply back to the email we’ve sent you if you have any other issues.

Scared to update

I am absolutely terrified to update this Coinbase wallet. With the latest update to the Coinbase app, the app itself stopped working altogether and you guys have done absolutely nothing to fix it even after I did everything you told me, it still doesn’t work. I am now refusing to update for plain fear of it not working anymore after I do. Actually I’ve already moved my funds over to Binance and will continue to do business there. Maybe if you guys upped your quality control and made sure stuff worked before you sent it out into the world, and maybe if you’d stop pretending like it’s our fault the app doesn’t work. It worked fine until the update, it hasn’t worked since. I did everything you told me to do, like uninstall and reinstall, etc. and it STILL doesn’t work. I turned the cookies on in my settings, still doesn’t work. I didn’t sign up for this, I thought you guys had it together. I was wrong.

Update: This is the same generic response the developer gave me before, “We recommend you uninstall and reinstall the app.” Yes, yes I already tried that exactly like you guys suggested before and it didn’t work. Now you are telling me to do it again, and this is exactly why you just lost a customer, because I cannot get any real help from anyone, all I get is the runaround, plus after you guys flagged my account for suspicious activity I am so absolutely done with you people.

Developer Response ,

Hi there, we're sorry to hear that your app stops working whenever you update it. We hope you give our app another shot as we’re always working to improve our product experience. While troubleshooting this issue, we recommend that you first try to uninstall and reinstall the app.

For more troubleshooting tips, visit: https://help.coinbase.com/en/wallet/other-topics/troubleshooting-and-tips

If that doesn't fix the issue, kindly contact our support team, so we can look into this for you: https://help.coinbase.com/en/community-support