Since updating, my phone stopped “seeing " the lock. Lattis support helped me out. What ultimately did it was inviting a friend to share the lock. He was able to unlock it. Then I was able to do the hard reset and my phone connected to it again. Back to working.

App randomly logged me out. I tried going back in and it said I didn't have an account or number set-up, but I thought I must have to even get it initially working since I've been using it all summer. Regardless, I had to create a new account since it didn't recognize either an email, or existing phone number to send reset info to, and now when I try to connect it says "server error". It did this when I got to work yesterday and I desperately needed to just lock up and clock on, but I ended up being late because I had to stash my bike in some bushes. The capacitive buttons also are having issues. Extreme frustrated right now.

The app now works with iPhone SE. Love this lock. The dev team quickly fixed the account issue I reported and also updated the app. I am very impressed with their responsiveness.To recap, I have been using the lock since its release. Last week, I moved from iPhone 6 to iPhone 5SE and I wasn’t able to pair the new phone with my lock. Now it works like a charm with the app update!If you are having trouble, try updating the app.

Although the product was delivered a little late than expected, it works just fine connecting to my iPhone 7+. I use the bike lock on a daily basis & now it's a part of my everyday lifestyle.Looking forward for some new features.