Groove Help Desk 4+

Better Customer Service

Groove Networks

Designed for iPhone

    • 5.0 • 6 Ratings
    • Free

iPhone Screenshots

Description

Deliver personal customer support wherever you go with Groove's mobile help desk app, built specifically for iOS as the perfect companion to our web app.

Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.

Use the mobile app to:

- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.

As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.

What’s New

Version 1.3.6

New Features:
- View Shopify customer information and recent orders
- Add attachments to messages, insert attachments into messages, and share attachments with web

Improvements:
- Support sounds for all notifications
- Show the count of open conversations beside inbox names when collapsed

Bugs:
- Fix displaying the wrong "To" address in the message header when collapsed
- Fix new users not seeing all inboxes on initial app open

Ratings and Reviews

5.0 out of 5
6 Ratings

6 Ratings

jscheel ,

Been waiting for this!

So excited for this to finally come out! I’ve been waiting for this forever. It’s great to finally be able to quickly deal with support tickets on the go.

Stein Keto Author ,

Easy conversations on the go

Awesome addition to the Groove help desk app. Let’s me have conversations on the go and notifies me of new messages. Has all the features I wanted to work from my phone.

App Privacy

The developer, Groove Networks, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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