iPhone Screenshots

Description

Deliver personal customer support wherever you go with Groove's mobile help desk app, built specifically for iOS as the perfect companion to our web app.

Groove is the simple help desk alternative for growing, customer-centric companies. All the features you love from the web app—seamless omni-channel support, simple inbox management, and team collaboration tools—are now available on your phone.

Use the mobile app to:

- Stay updated in real time with a view of all messages from all of your inboxes.
- Reply, forward, or add notes to conversations, including mentioning other agents.
- Respond with confidence knowing collision detection will detect other agents' activity.
- Take action on conversations (star, tag, reassign, change state, follow).
- Get more context with full customer profiles in the app, including recent conversations.
- Switch devices and continue where you left off with automatic syncing.

As the simplest omni-channel help desk on the market, Groove is the #1 choice for over 10,000 customer-centric businesses. No clutter. No complexity. Just beautiful, intuitive support solutions to help you connect with customers and grow your business.

What’s New

Version 1.1.1

Improvements:
- Tidy up the design of recent conversations
- Scroll to the last message in a conversation when directly navigating between conversations
- Show the conversations count alongside the folder name on the folder screen
- Hide canned reply categories without any canned replies in them
- Handle internal conversation links to open within the app
- Indicate the current sort direction on the folder screen
- Increase the size of the star button hit area
- Show the app version in the settings screen
- …and a bunch of overall polishing of the app!

Bug Fixes:
- Fix notes sometimes showing an unnecessary "More" button
- Fix the tag name input when creating a new tag immediately showing in the error state
- Fix an error that could happen after permanently deleting a conversation
- Fix the assignee not displaying correctly when assigned to a team
- Fix a bug occasionally preventing collision detection from working
- Fix deep linking not always working
- …and a bunch more edge cases!

Ratings and Reviews

5.0 out of 5
3 Ratings

3 Ratings

jscheel ,

Been waiting for this!

So excited for this to finally come out! I’ve been waiting for this forever. It’s great to finally be able to quickly deal with support tickets on the go.

App Privacy

The developer, Groove Networks, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

You Might Also Like