Grubhub: Food Delivery 4+

The only form of customer service they provide is just, essentially, throwing your money back at you. They figure if the wrong item is refunded that that suddenly resolves the issues. They, apparently, have no guidelines upon their presentation of advertised products, they have no guidelines on how to treat their drivers and upon first moment when a complaint is made they take the money allotted to the drivers even if I personally request that that money not be taken from them and if I ask that the tip remain the same since the driver had done their job in a way that exceeds expectations, and they have no guidelines upon how to ensure that food is delivered correctly. Every order that I receive has a missing item, or no cutlery even though I request them, or the entire order is completely different than what is pictured. Then when I make a complaint and say it is not the drivers fault their only form of reparations is that they refund the order but do nothing to ensure that the mistake does not happen again, refund everything including the tip, and just accost the restaurant and the driver. I have been using this app for years now and I am just done with it. I can never receive a meal and enjoy it. Instead it’s a headache of having to speak to customer service, be treated like I’m a liar and that everything was correct, and just feel as if the company is throwing my money at me only to appease me.

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Hello,

We waited 2 hours. I contacted Javier from chat and he confirmed that the order was delayed with an ETA of 10:43PM approximately. He offered a $10 reward which seemed dismissive since we were already waiting well over an hour at that point. Shortly after, we received a message that our order was canceled and to expect a refund in 5 days. This is highly ineffective to say the least. Javier mentioned that there was a shortage of drivers when our order was originally placed. That isn’t my concern and if it was going to be a problem we should have been warned ahead of time instead of delaying our order not once but twice to then finally cancel the order anyway. Not really sure what a refund which takes up to 5 days does for our current situation since we still were left with no real reason for the cancellation until it was too late. This is very disappointing customer service and could have been avoided entirely if we were told upfront what was happening and how long this could have taken in real time instead of the customer having to check in on the situation and then to be offered $10 dollars for our inconvenience is absurd and borderline insulting. I would hope this is a one time occurrence and doesn’t directly reflect on the type of business you want your customers to purchase food through with such lack of communication to your end users directly.

Thank you for your time.

Hello, Thank you for taking the time to provide feedback about your experience. We’re sorry to hear your order didn’t go as planned. Please contact us at grubhub.com/help.contact-us so we can look into this for you.

The objective Truth on Grubhub is the service you get for how much of your hard earned dollars that you have to pay is Extremely horrible and I’m saying that because not only is it the truth I am an OG when it comes to Grubhub I was going to order 3 sausage biscuits, for 2 bucks each and it came out to 17 dollars, and I have made this order before but no matter what my food is always cold and I only live about 10 minutes from the strip mall that has almost every restaurant, Not only that sometimes my bags are opened already when it should be sealed and nonetheless that’s way to much money to be paying FYI !! If you pay for the Grub hub gold or what ever your paying 10 bucks a month for free shipping which TBH with the mount of money you pay up front without Gold is how much your going to be paying anyways after gold if you add up the 10 bucks a month along with the food and the tip your going to pay, it’s more than it should be and despite paying 17 to 40 bucks an order you going to get crappy service unless your just having a lucky week 🙁Nothing but scam artists that take your money and give you something that’s ultimately not worth your money or the time of day or night to spend ordering it playing and simple, the most garbage horrible service I have paid for and now with inflation I can even really afford to eat and grub hub don’t make it any better. Thanks for nothing.

Hi da,

Thanks for sharing your experience with Grubhub. I have passed your feedback on to the relevant team as we make continuous improvements to Grubhub.

Thank you again,

BreAnna Motyka