honeygrow 4+

This latest update is a step in the right direction.

In the previous app, you could not add gift cards, The whole drop-down menu for ordering was confusing, and a pain in the neck, and You couldn’t add Fountain beverages.
I downloaded the new app today and my points converted over and I added a couple gift cards and checked out the new interface for ordering. All of which are welcomed changes.

Developer Response ,

So glad to hear you are enjoying the new app! Thank You!

No way to report a problem with delivery

I ordered delivery through the app this weekend which was to be delivered by DoorDash. I do not use the DoorDash app at all and only after ordering was I a sent a text with DoorDash tracking info, otherwise I would have had no idea who the courier was. The courier approached my house in the car and marked the order delivered according to the tracking, but the food was not dropped off. In the honeygrow app there is no way to see the status of past delivery orders, and no way to connect with a representative for a resolution through the honeygrow app where you pay for the food and delivery. When I called the store there was no recourse, the manager could not refund or re-deliver. The manager also could not answer whether honeygrow had my money or DoorDash did. He suggested I call DoorDash for a resolution when I had never even touched the DoorDash app. DoorDash did not provide a phone number with the tracking to call to resolve any issues. If there is a problem with your delivery order placed through hg it is in the ether. The app is aesthetically pleasing and functional for ordering but useless for seeing order history or trying to resolve a problem.

Developer Response ,

Hi there! I am terribly sorry to hear of this delivery experience! There is a space to connect with customer support both on the order confirmation page and in the main menu of the app. Whenever you have an issue the restaurant team is unable to help you with we encourage you to reach out to our team there and they will definitely help!

Shrink-flation

I’m going to start off by saying I understand the economy isn’t what it was a few years ago, but this is absolutely ridiculous. This is my second time within the last month going to my closest honeygrow location. I order from the app during my lunch break. I checked today very closely to make sure an item (quinoa) was on my order because the last time I ordered, that ingredient showed up on my end as being included in the order but when I picked it up, the quinoa wasn’t in there. The same exact thing happened today but when I checked the ingredients list, it was mysteriously gone off the physical order receipt again. Not only that the portions have gotten astronomically small. $14 for all veggies/fruit with an ingredient missing is way too much for the portion that I’ve received for the 2nd time. If Honeygrow is going to down size the portions, downsize the price as well. I got a good 6 bites out of this “SALAD”.