Circle Medical

Name: Circle Medical
Rating: 4.8 (29953 reviews)
Author: Circle Medical Technologies Inc.

A modern doctor's office

Free

30K Ratings
Age Rating

16+
In-App Controls
Category

Medical
Developer

Circle Medical Technologies Inc.
Language

EN
English
Size

205
MB

Circle Medical is a primary care clinic that connects you with a board-certified provider for same-day or next-day appointments. Build an ongoing relationship with a trusted primary care provider for your physical and mental health, preventive care, referrals, and treatment of chronic conditions and everyday health concerns. Video appointments are available in 30+ states. Check availability in your state. Circle Medical is in-network with most major insurance plans. No membership fees. Self-pay options are also available. Coverage varies by plan. What we offer: • Full-service primary care • Annual physicals and wellness exams • ADHD assessments and treatment • Anxiety and depression treatment • Gender-affirming hormone therapy • Chronic disease management • Sexual health consultations • Sickness or injury visits • Nutrition and weight management • Blood tests • Referrals • PrEP Disclaimer: All medical services are provided by an independent physician group.

Ratings & Reviews

4.8

out of 5

30K Ratings

Godsend for busy working adults
03/19/2024
Maggie_Mae123
I have been on ADHD medicine since childhood and yet I still get the runaround from doctors thinking I am drug seeking. These doctors take the time to look into my medical history and prescription history to validate that I am in fact an honest person struggling with ADHD. I have a wonderful relationship with my primary dr through circle and he remembers me every appointment, showing that he is not just doing this for the money. When I forget to book out in advance I am able to choose from a variety of other providers in my state who are just as helpful and thorough. The only issue is that CVC won’t fill controlled prescriptions through circle med, at least they wouldn’t 6 months ago. Which is fine because everywhere else will. The only downside is when you need to message your doctor you often need to go through a “care team” and that can be a lengthy process . But once you develop a relationship with your primary, depending on the provider, they may message you to start communication directly between the 2 of you.
Godsend for busy working adults
03/19/2024
Maggie_Mae123

I have been on ADHD medicine since childhood and yet I still get the runaround from doctors thinking I am drug seeking. These doctors take the time to look into my medical history and prescription history to validate that I am in fact an honest person struggling with ADHD. I have a wonderful relationship with my primary dr through circle and he remembers me every appointment, showing that he is not just doing this for the money. When I forget to book out in advance I am able to choose from a variety of other providers in my state who are just as helpful and thorough. The only issue is that CVC won’t fill controlled prescriptions through circle med, at least they wouldn’t 6 months ago. Which is fine because everywhere else will. The only downside is when you need to message your doctor you often need to go through a “care team” and that can be a lengthy process . But once you develop a relationship with your primary, depending on the provider, they may message you to start communication directly between the 2 of you.
Great at the start
08/01/2024
MrperfectionionistPhd
I’m a busy working adult. Most are that’s why this appeals to us. That being said it was good in the beginning . 124 for the first video. Then you have to have an over all wellness exam that’s a separate cost, sure, then the third cost of the actual visit they prescribe a trial for you. Great subsequently I had an appointment a doctor canceled on and I was billed for it. Then another doctor followed up(had to pay for that interview / exam as well ) and gave me my first 30 day supply. Turns out no one carried that prescription in my immediate area. I got them to change the pharmacy that one ran out(no fault of Circle at this point) . So I give up and just keep up with daily life as usual. I follow up assuming since I never got the script filled have that same provider simply rewrite that prescription since it never got filled. They said I have to be evaluated again and be prescribed it all over again. I explained I just need it rewritten because it was never filled, they then brought in legal jargon about being under billable hours not about filling the prescription which was a service paid for by a customer. They refuse to re write it/ fill the script that I never received with out me paying for the services again. I’m glad others have had a great experience, just know that I have been charged about 500 dollars for 16 generic pills, of 5mg Ritalin and nothing more, at this point and it does not feel good. They will not help with out me paying another 124 minimum. Be aware. Good Luck
Great at the start
08/01/2024
MrperfectionionistPhd

I’m a busy working adult. Most are that’s why this appeals to us. That being said it was good in the beginning . 124 for the first video. Then you have to have an over all wellness exam that’s a separate cost, sure, then the third cost of the actual visit they prescribe a trial for you. Great subsequently I had an appointment a doctor canceled on and I was billed for it. Then another doctor followed up(had to pay for that interview / exam as well ) and gave me my first 30 day supply. Turns out no one carried that prescription in my immediate area. I got them to change the pharmacy that one ran out(no fault of Circle at this point) . So I give up and just keep up with daily life as usual. I follow up assuming since I never got the script filled have that same provider simply rewrite that prescription since it never got filled. They said I have to be evaluated again and be prescribed it all over again. I explained I just need it rewritten because it was never filled, they then brought in legal jargon about being under billable hours not about filling the prescription which was a service paid for by a customer. They refuse to re write it/ fill the script that I never received with out me paying for the services again. I’m glad others have had a great experience, just know that I have been charged about 500 dollars for 16 generic pills, of 5mg Ritalin and nothing more, at this point and it does not feel good. They will not help with out me paying another 124 minimum. Be aware. Good Luck
Horrendous app - these reviews must be fake
05/23/2023
pnyc12
absolutely horrendous customer service (long wait times, constantly being transferred from one agent to another without them briefing each other on the context of the chat, request tickets being auto closed before anyone reviews, etc etc.) as far as prescription refills - also horrendous. my provider failed to get the pre auth docs to my insurance in time 3x in a row so at this point i'm just considering going to another doctor because i can't wait any longer for my refill. as far as medical care, also horrible. i booked an appointment for a well visit and the provider was unprofessional and just sounded like he was reading a script of questions he didn't understand. i in no way feel like i'm actually getting any well rounded or even baseline medical care here. app experience -terrible. messaging feature is clunky and spread across two tabs (both of which are not user friendly). i'd avoid this app/service at all costs really. it's a microcosm of everything that's wrong with the medical industry, really.Update: the doctor also ordered the incorrect lab work codes for me (he requested a Pap smear - I am a cis male) so I likely will have to go get lab work done again to test for the correct codes due to their mistake. I told the circle provider & customer service 5x that the wrong codes were requested and they’d have to call quest to update to the correct codes to prevent me from having to go back for repeat bloodwork, but surprise surprise they didn’t answer in time! Unbelievable

Developer Response
I am sorry to hear that you did not have a positive experience with us. I want to assure you this does not meet our standards of patient care - I would love to look into the issue to better understand what happened, and make sure we do what we can to make it right. We have been experiencing a very large number of patient requests lately which has caused a delay in chat response time, but if you are able, I encourage you to send us a message using my name, Wanji, in the message so I will be able to assist you right away. Hope to hear from you soon!
Horrendous app - these reviews must be fake
05/23/2023
pnyc12

absolutely horrendous customer service (long wait times, constantly being transferred from one agent to another without them briefing each other on the context of the chat, request tickets being auto closed before anyone reviews, etc etc.) as far as prescription refills - also horrendous. my provider failed to get the pre auth docs to my insurance in time 3x in a row so at this point i'm just considering going to another doctor because i can't wait any longer for my refill. as far as medical care, also horrible. i booked an appointment for a well visit and the provider was unprofessional and just sounded like he was reading a script of questions he didn't understand. i in no way feel like i'm actually getting any well rounded or even baseline medical care here. app experience -terrible. messaging feature is clunky and spread across two tabs (both of which are not user friendly). i'd avoid this app/service at all costs really. it's a microcosm of everything that's wrong with the medical industry, really.Update: the doctor also ordered the incorrect lab work codes for me (he requested a Pap smear - I am a cis male) so I likely will have to go get lab work done again to test for the correct codes due to their mistake. I told the circle provider & customer service 5x that the wrong codes were requested and they’d have to call quest to update to the correct codes to prevent me from having to go back for repeat bloodwork, but surprise surprise they didn’t answer in time! Unbelievable
Developer Response 05/24/2023
I am sorry to hear that you did not have a positive experience with us. I want to assure you this does not meet our standards of patient care - I would love to look into the issue to better understand what happened, and make sure we do what we can to make it right. We have been experiencing a very large number of patient requests lately which has caused a delay in chat response time, but if you are able, I encourage you to send us a message using my name, Wanji, in the message so I will be able to assist you right away. Hope to hear from you soon!
Impersonal & profit-first. Ended up deleting my account
Mar 27
Love love angel kitten
Circle medical uses predatory billing practices along with a slew of AI tools. While the provider I met with was nice, it was clear she was just reading from an AI most of the time & my appointment felt like a waste of my time. The inclusion of AI was not presented to me prior to booking the appointment & was not present in their terms & services as far as I could find. Cancelling, missing & rescheduling appoints within 24 hours of the appointment comes with a $50 fee. This fee is hung over your head in notifications saying “It's time to join your appointment. Join now to avoid the $50 no show fee” this feels immensely predatory & really reminds the patient that they’re just there as a source of income for the provider. Very impersonal. When I originally booked the appointment, while it was made clear to me that this would be a telehealth visit, it was not clear to me that the provider I was seeing was not in the United States at all, meaning I was unable to be prescribed any medication. Overall just very unfriendly & profits over people experience that I cannot recommend. On top of this I was billed 88 dollars for a “Mental Health Assessment” which was just a general anxiety questionnaire that contributed nothing to my already underwhelming appointment. As well, they must have your card on file & will bill you automatically with no warning. Terrible experience on this app over all. Ended up deleting my account. Wish I had never made one in the first place.
Impersonal & profit-first. Ended up deleting my account
Mar 27
Love love angel kitten

Circle medical uses predatory billing practices along with a slew of AI tools. While the provider I met with was nice, it was clear she was just reading from an AI most of the time & my appointment felt like a waste of my time. The inclusion of AI was not presented to me prior to booking the appointment & was not present in their terms & services as far as I could find. Cancelling, missing & rescheduling appoints within 24 hours of the appointment comes with a $50 fee. This fee is hung over your head in notifications saying “It's time to join your appointment. Join now to avoid the $50 no show fee” this feels immensely predatory & really reminds the patient that they’re just there as a source of income for the provider. Very impersonal. When I originally booked the appointment, while it was made clear to me that this would be a telehealth visit, it was not clear to me that the provider I was seeing was not in the United States at all, meaning I was unable to be prescribed any medication. Overall just very unfriendly & profits over people experience that I cannot recommend. On top of this I was billed 88 dollars for a “Mental Health Assessment” which was just a general anxiety questionnaire that contributed nothing to my already underwhelming appointment. As well, they must have your card on file & will bill you automatically with no warning. Terrible experience on this app over all. Ended up deleting my account. Wish I had never made one in the first place.

What's New in This Update: - Improvements to the Appointments tab - Various bug fixes and improvements to the app experience Love the app? Leave us a review! Stay tuned for more exciting updates as we continue to deliver seamless primary care.

Version 6.53.1 Oct 16

Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Circle Medical Technologies Inc.
Size: 205 MB
Category: Medical
Compatibility: Requires iOS 17.6 or later.

iPhone
Requires iOS 17.6 or later.

iPad
Requires iPadOS 17.6 or later.

Apple Vision
Requires visionOS 1.3 or later.
Languages: English
Age Rating: 16+

16+

This app is rated 16+ with content restrictions.

Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance

Frequent
Medical Treatment information

Developer Website

Privacy Policy

Supports

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Circle Medical

Ratings & Reviews

Godsend for busy working adults

Great at the start

Horrendous app - these reviews must be fake

Impersonal & profit-first. Ended up deleting my account

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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