It’s clear the person that created this program has zero experience in dispatching. Or at least with working within a larger company that takes multiple calls within a small time window.There are so many steps for even the simplest of tasks. It should not take 10-20 minutes to create one work order. Furthermore, our staff in the field is now taking so long to go through work orders, we cannot schedule as many appointments that we used to be able to.You are supposed to just trust their program blindly and assume it’s working. Trying to ask their help line is very much just, “it just does it automatically”. Which does not work. We’ve gone through and created agreements, adjusted post date to correct ones, and once it saved it completely changed it.It’s so bad employees that are using it have said they will quit if it’s not gone soon.If I could give negative stars as a review, I would.

FieldEdge created an app that cause more inconveniences then helpfulnesses. I never experienced an app that was poorly invented with low consideration of being user friendly. The constant glitches which leads to multiple freezes in a day is asinine and ridiculous. This causes files and pictures to be lost even when you believe it was saved. The volume of issues has intensify due to all the so call new updates. But instead those updates are causing high level of disruption to the workflow. The worst part of this experience is customer service line. They are NEVER available to assist mobile users as they claim they do. Leave a message and we’ll return your call NEVER. This app prohibits the daily productive and efficiency for one to do their job. Overall grade is a F.

Field edge is probably the worst program I have ever used. There are many things in the app that they need to change to make it more suitable in the field. It would also be nice if their main functions in the app would consistently work at all. I would gladly go back to hand writing notes and using a paper and pen rather been dealing with this program. It all depends on the day whether or not this at decides to work correctly or not. As a service technician we have a lot to deal with as it is the last thing we need to be worrying about is this program functioning correctly. Instead Of this program “saving time” I think that we spend more time trying to get it to work properly then it would be to not use it at all. I’m very unhappy with this entire program altogether.

This app is the worst even with the new update and I gotta say that made it even worse you lose pictures uploading times takes days sometimes even then when you’re finished a job and you got everything done somehow things get deleted or go missing and that’s not even the icing on the cake let’s say you’re working all all day in the hot sun. You just got done and you’re ready to go home and now you gotta get your job needs is signatures now you gotta sit there looking like an idiot while the phone is loading and loading and loading and loading it will take hours closing the screen going back in and it’s still freaking loading. This app is so annoying and I wish companies would stop using it.