MICA Mobile for iPhone 4+

Needs improvements when uploading pictures

Uploading and naming pictures should be an easier process. It’s the most time consuming part when I feel like it can be more efficiently done

Developer Response ,

Thank you for your assessment of our app. It’s always helpful to know where our users see room for improvement.

Loses all data regularly including photos

Mica doesn’t work properly in the field. The sketch function doesn’t work at all. The program regularly loses crucial job data (photos, signed documents, record of drying conditions). The desktop version is better than mobile but still inefficient and prone to losing data. When you contact Nextgear for support it’s a waste of time and they like to blame user error. They “fix” the job and then it errors out on you again. We spent 3 days fixing data in a job and lost it all over again. Nextgear writes the worst software I’ve ever used. We use Xactimate mobile in the field on every job and never experience all of these software issues you get with Nextgear products.

Embarrassing our company

My techs and managers have to fumble this this software in the customers home. By far the biggest problem is the sketch function of the app on the tablet. I just spent an hour fighting with a sketch that took me 5 minutes in xactimate. The walls default to overlap. The sketch zooms in too tight when you need look at the entire room, then won’t hold the zoom in when you are trying to work on a small offset or closet. The walls randomly create absurd angles. It’s the opposite of intuitive. Please fire your software team that is in charge of this function of app and just start from scratch. It couldn’t possibly be worse. Best in Class😂