ITEL Now

Name: ITEL Now
Rating: 4 (1815 reviews)
Author: ITEL Laboratories, Inc.

Business

Free · Designed for iPad

1.8K Ratings
Ages

4+
Years
Category

Business
Developer

ITEL Laboratories, Inc.
Language

EN
English
Size

153.9
MB

ITEL Now takes the feedback received from users of the original ITEL App and integrates it into a more intuitive and responsive user interface. The new UI is combined with the same back-end software systems and accurate lab analysis process, so you’ll still receive lab reports in under 30 minutes. We’re confident you’ll find ITEL Now a progressive step forward in claims app technology. ITEL Now guides you through taking the necessary photos and measurements for upload to our lab, where every test is performed by an ITEL analyst. New features include: • Streamlined claims workflow • Video help to show you how to perform each step • Checklist and at-a-glance icons to help you review your photos • More feedback on the progress of your test submission • More intuitive navigation • Test carpet, wood, laminate, vinyl flooring, siding, and roofing in the app and skip sending the sample • You can also send a sample to ITEL using the app If you have any feedback or encounter issues, we can help you immediately! Call 800-890-4835 or support@itelinc.com. ITEL live support is available Monday-Friday, 8AM-9PM Eastern Time.

Ratings & Reviews

4.0

out of 5

1.8K Ratings

Horrible operation and horrible customer service
10/08/2021

Stu from NJ
Since they updated their app several months ago, I have had nothing but problems… I use an iPhone 7 and have been talking to customer support no less than a dozen times. They are unable to resolve my issues, but are happy to log them for me…. The app constantly crashes, freezes, or forgets my log in credentials. It is frustrating to another level…. Enjoy your reviews ITEL. You went from 4 stars to 2 in a very short time…. Too bad the contractor network can’t hold you to Pom’s like they do for us… smh
Horrible operation and horrible customer service
10/08/2021

Stu from NJ

Since they updated their app several months ago, I have had nothing but problems… I use an iPhone 7 and have been talking to customer support no less than a dozen times. They are unable to resolve my issues, but are happy to log them for me…. The app constantly crashes, freezes, or forgets my log in credentials. It is frustrating to another level…. Enjoy your reviews ITEL. You went from 4 stars to 2 in a very short time…. Too bad the contractor network can’t hold you to Pom’s like they do for us… smh
Good idea, poor execution
01/20/2021

Green peaches
Insurance claims are becoming a race to see who can close a file the fastest. Continuously trying to speed up the process to obtain the necessary information to cut checks. The utilization of this app is now required on certain programs or you will receive a SLF (service level failure) aka a black mark next to your name. This wouldn’t be an issue if the app functioned properly. I understand the app is supposed to be used on site, but not all estimators in a company carry all the specialized tools to utilize the app. To be specific, one photo that is required is a picture of the flooring where it was originally installed. Unless you open up the app, type in all the claim information, snap a picture, then close the app and wait until you get back to your office or car to start the process of sending sending in a request for a report you just can’t get this picture. Easy fix - allow the app to access photos. All in all, functionality and ease of use is not there. I will continue to use the mail in option as much as I can and make due with this app when I absolutely have to.
Good idea, poor execution
01/20/2021

Green peaches

Insurance claims are becoming a race to see who can close a file the fastest. Continuously trying to speed up the process to obtain the necessary information to cut checks. The utilization of this app is now required on certain programs or you will receive a SLF (service level failure) aka a black mark next to your name. This wouldn’t be an issue if the app functioned properly. I understand the app is supposed to be used on site, but not all estimators in a company carry all the specialized tools to utilize the app. To be specific, one photo that is required is a picture of the flooring where it was originally installed. Unless you open up the app, type in all the claim information, snap a picture, then close the app and wait until you get back to your office or car to start the process of sending sending in a request for a report you just can’t get this picture. Easy fix - allow the app to access photos. All in all, functionality and ease of use is not there. I will continue to use the mail in option as much as I can and make due with this app when I absolutely have to.
Extremely slow
06/03/2019

MacKenzieMR
ITEL is going downhill. The app is slow as heck to log in, often it takes two minutes or more once you put in your login info just to get to the home screen. This wouldn’t be so bad if the app didn’t make you login every time, but it does. There have been some slight improvements in the past year but this is not one of them, it has gotten worse. The app still has problems with UI and in general doesn’t display enough information.
Extremely slow
06/03/2019

MacKenzieMR

ITEL is going downhill. The app is slow as heck to log in, often it takes two minutes or more once you put in your login info just to get to the home screen. This wouldn’t be so bad if the app didn’t make you login every time, but it does. There have been some slight improvements in the past year but this is not one of them, it has gotten worse. The app still has problems with UI and in general doesn’t display enough information.
Ridiculous
05/19/2022

27 year adjuster
This app is absolutely useless. The flooring repair kit is junk, I get less than 20% success in getting the sample priced in the field. Will wait 30-45 minutes only to have it come back that the sample needs to be sent in. The roofing repair report is absolutely ridiculous. I have yet to get a report back on a black shingle that states the roof is not repairable. I regularly het reports back stating a 20 year 3 tab shingle that is 18-20 years old is repairable. I live in a high desert area with low humidity, the shingles dry out and become brittle after 12-15 years. It appears this company has went way down hill, service is horrible.
Ridiculous
05/19/2022

27 year adjuster

This app is absolutely useless. The flooring repair kit is junk, I get less than 20% success in getting the sample priced in the field. Will wait 30-45 minutes only to have it come back that the sample needs to be sent in. The roofing repair report is absolutely ridiculous. I have yet to get a report back on a black shingle that states the roof is not repairable. I regularly het reports back stating a 20 year 3 tab shingle that is 18-20 years old is repairable. I live in a high desert area with low humidity, the shingles dry out and become brittle after 12-15 years. It appears this company has went way down hill, service is horrible.

ITEL has made the following enhancements to the ITEL Now Mobile App: General App • Improved workflow changes and bug fixes

Version 3.8.11

Feb 19

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The following data may be collected and linked to your identity:
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The following data may be collected but it is not linked to your identity:
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- User Content
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Privacy practices may vary, for example, based on the features you use or your age. Learn More

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ITEL Now

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Ratings & Reviews

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Version 3.8.11

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