Xactimate 4+

Delay

The Five Star’s was a mistake. I meant to hit three. When I upgraded to the pro version in order to get the desktop version, I was hoping to see faster response, but it seems like an online experience, because there is a three second delay between the time that I choose an item and the time that it registers. at first, I thought it was my older Windows machine, so I brought a brand new Dell XPS with all the bells and whistles an extra ram that really did not do the trick when I tried it on a virtual windows on my Mac and still, there are delays. I would stick with the XPS but apparently you haven’t upgraded it for the latest windows machines because it crashes constantly and I’ve had at least three chat sessions where you guys took over my computer and spent several minutes trying to resolve it, but none of them could. it’s very frustrating when you try to write up a large claim and half of your time is wasted, waiting for the machine to catch up.

Mouse Support

First off I want to thank Xactimate for making a great app. There’s still some hang ups with logins at times and resetting the password happens more often than it should. This app runs better than running it on our windows machine and I hope that someday a Mac version will be released.

I have 1 critique that it’s possible the developers weren’t thinking of when they built the app. I almost was able to switch our entire company to Xactimate on iPad. What’s lacking? Mouse support. Not that a mouse won’t work. It works flawlessly. When you’re drawing a job the only way to move around the screen is the Apple Pencil or your finger. This works amazing on job sites. However I would prefer when I get back to the office to connect the iPad up to my 4k screen and use a mouse and keyboard. I can draw and do everything else with a mouse. But to zoom or scroll around a drawing I gotta lift my finger up to do it. The M4 ipad is more than powerful enough to do everything else. Personally I find it quicker to draw with an Apple Pencil or with a mouse and keyboard at the office more than AR.

No I’m not the guy taking a mouse and keyboard to a job. But sometimes the plans get sent over by the homeowner in pdf. In that instance mouse and keyboard all day would be great. If I need to go to another job I can grab the iPad and run. It’s really the perfect platform for this. Thanks guys! If you need clarification on what I’m talking about feel free to reach out to me.

Getting better, not there yet

The app has seen some improvements, but it still has issues. I’m glad to see that you can finally find the line items a little easier. The app will randomly crash with no error. You still can’t grab and adjust an offset that’s 1 foot or less. The sketch still jumps around and zooms in at will. Selecting a wall usually goes like this: You select the wall, but get the room...not what you wanted...select again..now you have two things you didn’t want selected..you select a blank area to start over...you actually select what you wanted, but now some interior/exterior bubble popped up in the way...you select a blank area again...now your able to grab the wall and adjust it, but it won’t move...you grab it again, and are finally able to adjust it. If you have no patience, you will become very angry using this app. I think using the Apple Pencil amplifies the annoyances because it slides around too easily, but if you have fat fingers like me, then the pencil is your best option. It’s easier to roll your finger to get more precise measurements, but the Apple Pencil will slide back and forth past your measurement, and force you to use the wheel adjustment. It’s hard to get used to, and even harder to keep using. I can manually sketch, and draw from the office desktop, much faster than fiddling with the app, on site.

Developer Response ,

Thanks for taking the time to leave us a review. Your feedback was thoughtful and specific and we really appreciate it. We're making some changes to Sketch that should improve your experience, and we're using your feedback to inform those changes.