I have used this a few times now. It’s convenient if you don’t want to do your own laundry, the clothes are clean and folded well, but they have NEVER successfully picked up OR dropped off my clothes during the “delivery window” which can be nerve wracking since you’re just supposed to leave your laundry in the lobby or outside.There’s no direct communication with the drivers (not even uber style where you can message in-app), which feels like a massive oversight considering they literally have your belongings; if you need assistance you have to go through the chat feature and they can contact the drivers on your behalf. But you have no idea where your clothes are, who has them, etc.

Actually 0 stars… not even 1. I tried this service out given things have been very busy during the pandemic. This service was a disaster for me - they sourced a local firm that ended up having paint in one of the washers and returned my clothes back to me with white paint mixed in. I smelled something odd and when looking through my clothes I saw white paint smeared on my clothes. When I raised this to Press they asked me to prove it, share my receipts from the past to prove the value of the clothes and was a disaster. Who keeps receipts and value of clothes purchased? Their customer service rep was not at all helpful and I ended up not doing anything. I have no time - cut my loses and moved on with life. I chose them to help save me time. And then they screwed up and expected me to do work to dig through a historic sites and figure the value of my individual clothes items and fill out forms. Net net no one does that- it’s not practical. Would have expected them to have just trusted me. I took a chance with them and they screwed me and took my money. Please don’t ever use this service - they don’t care about customers during times when they really needed to shine. Just do your own laundry.

I had my laundry picked up on Wednesday and it said it would be delivering my laundry back on Friday (48hr). I was waiting on the day that I was supposed to receive my laundry. I got the automated message saying my laundry will be delivered today. And then I get a text from a random number saying that my laundry is ready for delivery but won’t be able to deliver until the afternoon. The laundry was supposed to be delivered in the morning. I was fine with it as I got it by the end of the day. I got no message back other than the first text asking if it’s okay to deliver in the afternoon. Called the number, the number did not go through. It was a text only number. Tried contacting press app support and got no response. Tried contacting all throughout the weekend and zero response. On Monday I got a message saying that they will contact the driver and zero response after that. On Tuesday the press support chat says that they have my laundry at this random laundromat and that I can go pick it up. Won’t DELIVER back to me but I can go pick it up! Get the address and call them and they say they don’t have my laundry. Contacted Press support and they ensured me it’s at the laundromat. Not how sketchy this place is, I hired a task rabbit person to go to the laundromat and they say they don’t have my laundry. Bo record of it. Makes the task rabbit person wait for an hour to contact their “boss”. And tells me that a driver took my laundry. No apologizes. I asked to talk to the driver and they refused and told me he couldn’t speak English. Won’t respond to when I could get my laundry back. After one week, my laundry was delivered 11pm at night. I spent over $50 on the task rabbit hire and got no compensation for all of the hassle. Well over due of the laundry deliver and losing my laundry, no response from the support team to what they can do for me. This is a scam! Don’t ever use this app ever! They don’t know what they are doing. This is just hiring random people here and there thinking it will work. It doesn’t work. Takes no responsibly and won’t respond to their customer.

Do not use this service. I never will again. App is useless - there is no real tracking for your delivery. It just show a map of your address. Customer service is RUDE. Rude. Rude. Rude. If I could give negative stars for customer service I would. I used the chat system and it became very apparent very quickly that messaging concerns was a bother for them. When the customer service rep gave me her response of I’ve done what I can and won’t do any more she exited out of our chat. I called and got attitude from the same person on the phone with poorly thought out excuses. There was no accountability. The delivery driver then tried to hang up a custom suit on a wreath that could have easily poked through the plastic and damaged the suit…immediately after dry cleaning. I can’t even begin to understand why calling is so off the table. I’m a millennial and even I call. My recommendation - be smarter than me and when a company has a 2.5 star rating..there’s a reason. I was stupid enough to send a wedding order to them.