Bringing you comprehensive mobile banking features and services to meet your personal banking needs, such as account opening, payment, personal finance and investment in an easy and safe way. Download it now!
Everyday banking made simple
• Open a bank account at ease with your mobile
• Check all your account balances in one go
• Make real-time transfer and pay bills easily via FPS
• Log on securely and verify transactions using Mobile Security Key and Biometric Authentication
• Deposit Hong Kong Dollar cheques without going to the branch or cheque deposit machines
• Save time and get cash securely with our App instead of physical ATM card at Hang Seng or HSBC ATMs
Enhanced banking experience personalised to you
• Personalise your own user interface to access frequently-used functions faster
• Receive personalised push notification updates for your account activities such as FPS inward payment and credit card payment due reminder
• Get a ticket before arriving at our branch for counter services to save waiting time
• Get support 24/7 for all your banking queries with our Live Chat and Virtual Assistant HARO
Access to banking products with ease
• View the latest market information on securities, FX / precious metal and funds to help you make informed financial decisions
• Invest at ease in securities, funds, bonds and more with our user-friendly interface
• Manage your credit cards in one place, where you can repay credit card, check rewards, view e-Statements and apply for instalment loan
• Place time deposits, buy / sell foreign currencies quickly and conveniently
FPS (Faster Payment System) is a real-time payment platform provided by Hong Kong interbank Clearing Limited.
This App is provided by Hang Seng Bank Limited (“Bank” or “we”). The Bank is regulated and authorised to carry out banking activities in Hong Kong SAR. The products and services represented within this App are intended for Hong Kong customers.
This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. If you are outside of Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.
Hang Seng of 83 Des Voeux Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority.
Please be aware that Hang Seng isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App.
This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer, solicitation or recommendation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. The information provided through this App is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted.
The layout isn’t as intuitive as I would like, but the basic functions one expects from a banking app work as intended. However, my biggest gripe is the fact that the app is constantly updating. When I say “constantly,” I mean literally nonstop — almost every single time I open the app. Updates that fix bugs and improve user experience are welcomed, but is it really necessary to spend several minutes updating the app almost every time I open it? This does not happen with my other banking apps, including HSBC’s, which is the parent company of Hang Seng. After days of trying, I was finally able to access the app a few days ago and guess what? Most functions were down for maintenance. I’m not even kidding. This is by far the WORST banking app I have ever used. If a developer is reading this, do yourself a favor and just copy and paste HSBC’s app to replace this piece of garbage. You are owned by the same company, so stop trying to differentiate yourself with this nonsense. Give your customers an app that actually works.
The worst app update
feidyas
This app has the worst update design. It forces you to stay on the update page and wait for 5 mins!! You can't close it or even check other notifications, once you are out of that page the update has to restart. Absolute terrible design on app updated. The UI is nice, the functions are nice, just fire the PM or the engineer that came up with the solution of forcing updates on users. Seriously I basically cannot access the mobile banking at all and have to go to the website every single time because of this one flaw!!!
Worst banking app
Makwings
This is simply the worst banking app I have ever used. Hang Sang being such a large corporate bank cannot even hire decent UI/UX designers to create a decent bank app. This says a lot about their bank. Using the bank app makes you want to shoot yourself because you will never be able to accomplish anything you try to do. I have never used a banking app where I would rather physically go to the bank instead of use their app. What a disgrace.
App design is horrible!
lllinna
The app per se works fine but its design is horrible. The first time I used it, it took me minutes to find the transaction details. I don’t understand why they should be buried deeply. And it doesn’t have return buttons on subpages. You have to open the menu and click the home button to go back. Besides, you will never know which part is clickable until you try it.
This latest version includes:
• We've simplified the push notification settings, so you can manage what to receive more easily
• Coming soon: Customers from mainland China who are located in Hong Kong will be able to open a Hang Seng bank account in our app, without visiting a branch
• Coming soon: Customers will be able to view their total portfolio at-a-glance across all accounts, distributed by product type and currency under "Investment"> "Wealth" > "View portfolio analysis"
Investment involves risk. Foreign exchange involves exchange rate risk. T&Cs apply.
Version 26.8
The developer, Hang Seng Bank Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Contact Info
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
User Content
Search History
Identifiers
Usage Data
Sensitive Info
Other Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Contact Info
Identifiers
Usage Data
Diagnostics
Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Hang Seng Bank Limited
Size
729 MB
Category
Finance
Compatibility
Requires iOS 15.0 or later.
iPhone Requires iOS 15.0 or later.
iPod touch Requires iOS 15.0 or later.
Languages
English and 2 more
English, Simplified Chinese, Traditional Chinese
Age Rating
4+
4+
This app has an age rating of 4+ with content restrictions. Some content may be rated higher, but access is managed by the developer through in-app controls.