The BankFund Digital Banking app provides quick and convenient access to your BankFund Credit Union accounts anytime, anywhere, and on the device that is most convenient for you: smartphone, tablet, laptop, or desktop computer.
Access is quick and, most importantly, secure. Our biometric login uses your face to confirm your identity, providing an extra layer of protection. Once logged in, you can review and manage your BankFund accounts, check balances, transfer funds, make payments, deposit checks, send money with Zelle®, set alerts and notifications, and more – all from the app. You can even apply for a loan or open a new account, all while we keep your information safe.
BankFund Digital Banking also includes several additional features, including the ability for credit union members to send secure messages, check their Global Rewards level, and explore a variety of benefits based on their BankFund relationship.
About the Permissions this App Uses:
• Location: The app will request permission to use your location to find BankFund branches and ATMs near you.
• Identity: Identity information is accessed to find accounts on your device. This is required to manage multiple user functionality and for push notifications.
• Contacts: Identity information is accessed to find accounts on your device. This is required to manage multiple user functionality and for push notifications.
• Camera: The app requires camera access for mobile check deposits.
• Photos/Media/Files: The app requires access to files on your device to process images, cache information, and save files, such as mobile check deposits.
• Storage: The app requires access to files on your device to process images, cache information, and save files, such as mobile check deposits.
• Device ID & call information: The app requires access to phone information, including the phone number, to correctly identify the device.
• Phone: The app requires access to phone information, including the phone number, to correctly identify the device.
I was excited about this app especially with the facial recognition feature but after using it for a while it does not work well. The feature doesn’t work each time, maybe 1 out of 5 tries and it may or may not work. Then I try signing in the old fashion way which defeats the purpose of facial recognition. It is very frustrating. Please fix!
Developer Response
Dear Monita27,Thank you so much for your feedback. We’re sorry to hear that the app is not working for you. We would like to take a look as to why this might be happening? Please give us a call at 202-212-6400 or email memberservices@bfsfcu.org.
New update needs work
MEBiery
The new update looks nicer, but functionality I use all the time is worse. For example, you only see 30 days of transactions now vs 90 before. The typeface and format is less compact so you have to scroll and then click/arrow more to see additional transactions in the account detail. You still need to bring back the ability (from more than a year ago) to make notes on ALL transactions, especially deposits and transfers but also debits. Compared to Chase, which is what you are being compared to and which sends me offers to transfer my deposits all the time, this app needs a lot of work.
Developer Response
We’re very sorry to hear you're unhappy with the recent app update, but we really appreciate all of your feedback and will take it into consideration for our future improvements. Please don't hesitate to send us a secure message within digital banking if we can assist you.
Dealing with the app
nckboo
My score should not be so high. Although I acknowledge that it’s very convenient and quite user friendly, I had a problem with the password today that had no reason to be, unless you force us to change our password periodically. I understand the need for security to be very tight but nowadays we are drowning in passwords. However, I do appreciate the app particularly for deposits. Best.
Developer Response
We appreciate the feedback and thank you for the rating! You can adjust your login settings under the profile menu and select Authorized Device Enrollment. From there you can enable the option to remember your device and set up Touch ID. This should speed up the login process for you so you don't have to enter a password every time.
Zelle Issues
Sanlaw92
Zelle has been the biggest hurdle in transferring money. Most of the time it blocks the account and the number provided to resolve or unblock the account is not helpful as it is an internal BFSFCU number. The BFSFCU agent is unable to unblock the account as they have to contact Zelle which is a 3rd party vendor. So one has to wait till BFSCU contacts Zelle to resolve the issue which in some instances takes days if not weeks. It is frustrating!
Developer Response
We understand your frustration. The delay in your funds transfer could be due to declining the text verification from Zelle. If the text verification from Zelle was canceled, a block would be placed on your number/account. This would prompt us to reach out to Zelle and have the number/account unblocked. If you have any further questions, please send us a secure message within Digital Banking or call 202-212-6400.
This update brings an enhancement for better performance and reliability
Version 25.1.1
The developer, Bank Fund Staff Federal Credit Union, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
Contacts
User Content
Identifiers
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
