Good morning, I get on the #19 bus every weekday at around 6 am, stop # 0574, and get off at Rosa Parks. I don't know the driver's name, but he is the nicest guy. He pays attention to his customers and even notices if you miss a day. I have not been feeling my best this week and fell asleep on the bus this morning. When he stopped at Rosa Parks, he very kindly woke me up to let me know it was my stop. I was so grateful. If he hadn't done that, I would have been late for work. I say that is going above and beyond his duties as a bus driver! If it were up to me, this guy would get a raise! He has great customer service skills!

You know these buses are horrible or should I say the drivers or most of them expecially the 19, 23 to be exact. They skip stops they don’t show up . Me and my girlfriend literally sat at a stop for two to 3 hours waiting on the 19and 23 . Then this morning at 10:31 the guy driving the 11 want to be rude saying no open cans on the bus but it was empty and I was just trying to throw it away so I didn’t have to throw it on the ground cuz there was no trash can around outside except for on the bus I could not even do that because he would not let me on till I got rid of it and I’m a paying customer. Then when these drivers get something said to them about how late or rude they get they try to kick u off and be rude back so unprofessional it’s not even funny . This stuff right here is exactly why people don’t like to ride the bus because they have to deal with rude employees who are unprofessional. Now I am on bus 2606 and I’m getting called racist by another customer who is African American that’s behind my wife in a wheelchair because I got upset because ur driver is making my wife who is in a wheelchair pay to ride but yet I ride the buses all day and anyone else in a wheelchair does not pay but as soon as we get on it’s a problem and then when I get upset about it I get called racist because I’m white or Hispanic and ur driver agrees with it how is it fair that all the other people in the wheelchairs around us don’t have to pay but my self and my wife who is in a wheelchair does and then gets called racist because I’m white

Early mornings are the worst to figure out. App is pretty good most of the time but sometimes is misleading. For example I put in my destination and preferred arrival time and it gives me a resulting bus that arrives after the eta of my destination drop off. How can I arrive to work at 6:05am but only after the bus shows up at 6:45am? Or I when I plan my trip the night before through the MYJTA app it tells me a bus will be at the closest stop at Xam, about 4am, and I arrive early to look it up again and that bus doesn’t show up for another hour. It also doesn’t save the route I need to take when I plan ahead. I have to consistently check to make sure where I am to go and when and where the bus will be. Its been a good month now and I thought by now I’d have my route down. Granted I have a shifting schedule day to day. I feel the app sometimes, 1/4 of the time, it hinders me a lot so like today I grabbed a bunch of bus route pamphlets and have to sort it out and cross verify everything. Yes, I also downloaded the next bus app aswell. Still don’t feel confident the night before that I’ll make it to work on time and I get up 4hrs ahead of when I need to arrive for work….

I have multiple phones. One sim card. That means, same number across all phones when I put said sim in. However your security protocol only allows for the use of one device. Meaning even if I had a family of devices that can support the app(tablet, phone)only the home device can be used. This is extremely frustrating and inconvenient. Not to mention that the bus system is one of the worst for a big city when compare to either LA or NY. I get it, per capita Jacksonville is bigger, but how my other two cities have double your population and more efficient transportation systems. More than 90 percent of the time your buses are late and about 15 percent of the time. They come early. My goodness. In the end, thank you for allowing me to get to my destinations. I just wish that I can get there when I set to, and not be at the mercy of a system that is borderline incompetent. Thank you.