zTrip 4+

I had been hospitalized for three days and I had a ride from my son but the hospital didn’t have their stuff together and my son had to leave. I explained to them I wanted to go home but my ride was gone for the day. Eventually they came up with the idea that they call me a cab and give me a voucher. I waited and waited. Three hours pass and I decided to call the taxi service to find out what happened. I was told someone else took my ride, which didn’t make sense to me. Why didn’t they ask if it was me. I got angry and told them to send another one to pick me up. An hour passes and nothing. So I called back and was told they had to check to see if anything was available. What!! I told them what they needed to do and now. I waited and waited at the designated area in the hospital. Another half hour and they pulled up asking was I the client they were looking for. After that was established I got In my ride and was told by the driver that he just got the order and came right away. I appreciated that and he got me home safe and sound but the route he took was the long way there. If I were paying for it, I would have insisted the shorter way. Since I didn’t I said nothing but thought I see what you’re doing. I’m a little curious how much he put on the voucher. Don’t get me wrong it was a pleasant ride, that’s why I did tip him when I got home. I appreciated the fact that he waited until I got in the house safely.

I can’t even rightly give them 1 star, but it was my only option. We scheduled them to pick up a group of 10 to shuttle us to an event and pick us up and they didn’t show up on time nor with enough vehicles. We schedule two vehicles and only one showed up……30 minutes late to boot. And not only did they not show up to pick us up to drive us to the event, they failed to come pick us up at the conclusion of then event. This company is completely undependable and should be ashamed to call themselves anything but a fraud. You will be stranded if you chose to use this company. Don’t book anything with this company unless you want to be looking for an alternative to get you to your destination. We had to bargain our way to find a way home because they left us standed in the middle of nowhere….literally.

The booking process is similar to Uber or Lyft, though the app could use some polishing up… I’ve been using them, at the recommendation of a friend, here and there over the past few months. My opinions thus far:

PROS: You can pay with cash. Adjusting your trip is much easier than alternative apps. Pricing is reasonable. When it works, it works well. I’ve had success stories where I went from ordering the ride to sitting in the car and on my way in LESS than 2 minutes. This is, however, a rarity.

CONS: The service is unreliable at best. I find myself waiting for a driver to be assigned to my trip more often than not. Sometimes a driver is never assigned to my trip, and I end up finding alternative means of transportation. This is, of course, after wasting a half hour to an hour getting the ride setup and waiting for a driver. I absolutely cannot depend on this service whatsoever.