Ajax Security System 4+

Unusable Apple Watch app. Hard to use on iphone

Let me say first that I do like Ajax product for its reliability (battery and SIM card for hub), variety of sensors, ease of installation and price.

However the apps for phone and especially watch are written with utter disregard for usability. Cryptic error messages, very small font, very bad icons (a circle with a small opening, grey on white - impossible to see on small screen or without reading glasses). No explanation what night mode is. Errors when one locks (or unlocks) twice.
A font used is hard to read on My large Xr.

Apple Watch app is most problematic. It seem to require a phone nearby. I often go outside with watch on my hand and my main phone at home, while I approach the door, my watch senses wifi from inside and my phone too, still, it blinks
“Connecting..” message and cannot unlock. I had to resort to calling my girlfriend to unlock, or a remote control :)

And the watch app does require “hard press” on screen, which is totally non-intuitive. Also, it does not confirm locking and unlocking action by distinct text or sound - only that “broken” circle.

There are standard icons for On and Off status, or Locked/Unlocked. Why reinvent the wheel?

Developer Response ,

Good day!
Thank you for your interest in Ajax Systems!
Night mode is a mode that you can use to arm your perimeter and stay inside the house without any alarm triggers. More about Night Mode in the article: https://support.ajax.systems/en/what-is-night-mode/
"Hello!

The app on Apple Watch does not receive the information about the system state if the application on the smartphone was dumped off from the memory of the phone (when you swipe away the app in the task manager), thereby currently to properly transfer the states to the app on Apple Watch you should not dump off the app from the memory of the iPhone, leaving the app running in background.

At the moment, the timing of the implementation of a separate application for the Apple Watch is still unknown.

If you have any other problem with the application on Apple Watch - please contact our technical support

☎️ You can call:
+38 044 538 13 10
+38 066 022 44 32
+38 068 597 36 07

✉️ or write:

by mail - support@ajax.systems
in Telegram - https://t.me/AjaxSystemsSupport_Bot
📲 using the application through the menu ""Report a problem""

You can share a proposal for the development of the Ajax security system on the “Suggested features” page at our website: https://ajax.systems/features/

There you can also check the list of ideas and implemented functions from other Ajax users. Feel free to vote for your favorite ones.

Thanks for the app

For now everything is stable. It would be great to have a control for turning security on/off with watch

Homekit

I bought an Ajax system off the back of previous comments by the company clearly stating they definitely plan to bring Homekit support. They seemed to have reversed this now, saying they are not planning to do so. Lesson is to not buy products from a company based on promises of future features, but only buy something when you are satisfied with what it currently offers.

Homekit integration is the nr 1 requested feature on their website as well.

Developer Response ,

Hello.
We appreciate criticism, but we would like to emphasize that we are focusing on security. Smart home solutions, HomeKit, and Alexa/GHone have hundreds of nuances to address security issues. We make decisions about what the market needs, and we do analytics. So far, the solution for a smart home is not a priority for us today.
We're working on it for future, but we can't share our upcoming releases with you.