The app works great and looks great. The one issue is that it Lou Malnatis only lets you redeem one reward per order. Which is fine that’s the rules. The website grays out so after you loaded one item as a reward it prevents you from loading a second item to redeem a reward. The App Store version does not which means you load two items to redeem with rewards and it does not stop you. When you try and process the order it says it can’t process it at this time which might leave the user to think the system is down or something g wrong with their credit card. That’s the one issue with the App Store version otherwise it’s a very good app.

I love Lou Malnati’s pizza, but I have had long running frustrating issues resolving problems with their app. It all started when I opened the app to find someone else’s name and phone number in my app. The manager at my local store couldn’t do anything about it and told me to call corporate offices. I left messages and no one called me back. I tweeted at their Twitter account and whomever manages this finally put me in touch with someone via email. This person said my account was not breached and to make a new account. Apparently my account has been closed although I am still using the app with my associated email account. I tried to make a new account with my existing email address (I don’t want to use another email address) and their system will not allow me to do so. Meanwhile I’ve been ordering pizza at least monthly for the last six months and my app will not show my reward points. I emailed my corporate contact again and told him I could not create a new account and that I was not receiving points. No response.

Like how easy it is to find the items I want to order and the check out process is smooth. The system often loses my stored credit card information and even though it seems like it’s supposed to remember my prior order for easy reordering the system has a message each time I log in indicating it’s my first order even though it clearly isn’t. It dies correctly calculate and retain my points from order to order however so these glitches haven’t been too concerning. I do like how quickly the reward points add up to allow us to get a free pizza every few orders. Overall much more convenient vs the old days when I had to call to order!

Your online rewards points are not reducing the price of the item you use the rewards points for. So I have been calling in my orders to use my points. Other problem, when I call in my order I don’t get any new points added to my account for my order! I’ve been jipped out of a lot of points and money before I caught this problem with the app. That is not a cool thing to do to your loyal customers. I’m very disappointed. This has been broken on the app for 6 months or longer, wonder how many people are still using the app and have been charged for their rewards food items? I know I was one of them a few times before I caught it. This needs to be fixed ASAP! PS I told my local Lou’s about the app issue several times and they just say oh, I’ll let someone know... clearly no one has contacted the right person or it’s being done on purpose. Either way, not cool!