China Airlines App – Touching Every Moment
The new China Airlines App is your personal smart travel companion.
With a refreshed interface and seamless navigation, it offers a more intuitive and delightful journey experience.
From trip management and online check-in to member information and flight status updates,
the redesigned home screen lets you personalize your favourite features for quick access —
putting everything you need at your fingertips, so you can enjoy every journey to the fullest.
•Booking & Ancillary Services:
Search flights and purchase tickets anytime, anywhere via China Airlines Mobile App.
From trip planning to ancillary services, manage every detail at your fingertips.
Easily stay on top of each journey so travel feels smooth, and genuinely enjoyable.
•Seat & Meal Selection:
Whether you prefer a window for sky views or an aisle for easier movement, choose seats to match your style.
Pre-order your preferred onboard meals in advance so your journey reflects your tastes from the very start.
•Digital Membership Card:
Replace the plastic card with a digital membership card in the China Airlines Mobile App to access your profile and benefits anytime.
Redeem miles flexibly toward fares and pre-order duty-free items in advance. Enjoy member privileges with seamless convenience.
•Online Check-in:
For flights to the United States (including Guam), subject to local regulations: check-in is available from 24 hours up to 60 minutes before departure
Complete online check-in and receive your mobile boarding pass in the China Airlines Mobile App.
Skip counter lines. Save valuable time. Start your trip with ease.
•Mobile Boarding Pass:
After checking in through the China Airlines Mobile App, receive your personal mobile boarding pass.
Go paperless. Scan and proceed for a faster, more elegant departure experience.
•AI Customer Service:
Supporting dozens of languages, including Chinese, English, and Japanese, the AI Assistant keeps communication effortless across our key markets.
During trip planning, it can suggest attractions and itineraries to help you craft the ideal journey.
Wherever you are and whichever time zone you are in, get quick responses for efficient, convenient service.
•Flight Status:
Check and track real-time flight information, including departures, arrivals, and delay updates.
Stay informed instantly so your travel planning remains calm and confident.
If you are reading this it’s because you are getting ready to travel with China Airlines and wanted the app for facilitating ease of travel. I am sorry to tell you that you done messed up. Succinctly put this app is horribly outdated - the design looks like it’s decades behind the times, and the app itself is buggy. The app has been attempting to load the privacy protection policy for 15+ mins now (quitting and reopening the app has not made a difference in helping the app load faster) - all while being on hold on the phone for 20 mins as well with the same recorded voice message “all representatives are busy now…please be patient” repeating every 10 seconds to the same loop of background music. My initial quoted wait time was 5 mins to hold before a representative would respond. This is such a shame considering I have flown China Airlines for over 30 years and have always enjoyed the in flight experience and on board services. This app does NOT match the quality experience delivered on a China Airlines Flight and the app developers need to be held accountable for that. Thank you
Terrible Travel Exeperience
Enoch Yeung
My family and I traveled with CI 0012 from Taipei to New York on May 4th, 2024. That was a terrible experience. None of the flight attendants helped my family with an infant and a toddler. The flight was about 15 hours, yet none of the flight attendants set up the bassinet for our infant until the middle of the flight. My three-year-old was so tired we were trying to accommodate her for a nap during the non-flight, but the staff stopped us to set up a more comfortable place for her to nap. In such a vulnerable situation, up in the air without any support and with the need to take care of two young children, we were highly disappointed with the service provided by China Airlines. After all, that experience related to not only a terrible flight for my family but also a significantly worse impression of the surface provided for a young family who needed extra attention during a long flight. I would recommend my parents, friends and family not to take the China Airlines.
Need improvement
EYC-CA
First of all the app works but 'barely'... Although I can book a round trip flight successfully, with the help that the app displayed prices of few days before and after that allows me to find the lowest price around my original travel days. It goes downhill from there.... After I select the flights and seats, I have to enter travel document info although it was saved in my profile. At very last step: payment, or is a plus the are many payment options..... But... When I click 'NEXT' after entered credit card info, an error message 'hit return too many times...' then entire operation have to start from beginning... There is another error message when I want to change seats by clicking 'passenger' of the reservation... Something to do with the width of the table....The overall experience it's not pleasant... I'd suggest the developers check out other airlines app... Such as Delta, AA, Lufthansa... Learn the interface as well as the function...
Crapware
iPhone Game Lover
This is the worst piece of crapp. It’s 2018 almost 2019 and this crap looks like it was made back in 2008. Random bull crap, 30 minutes auto logout even though I just logged in. Crashes. When you finish booking your ticket it automatically setup. You need to go “find” it by entering the confirmation number before you can see it. It’s so stupid. The worst of the absolute worst. The only reason I take this airline when going to Taiwan is because I’m a frequent flyer on Delta otherwise I would just take ANA or JAL even though they are not direct.
Thank you for using China Airlines App. Please update to the lastest version.
*Please don't forget to experience our pre-saving travel documents function before your next journey. Find it in 'More > My Travel Document'.
Version 26.06.20
The developer, China Airlines Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
China Airlines Ltd.
Size
348 MB
Category
Travel
Compatibility
Requires iOS 14.0 or later.
iPhone Requires iOS 14.0 or later.
iPod touch Requires iOS 14.0 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it isn’t open, which can decrease device battery life.
