Cathay Pacific 4+

Cathay Pacific Airways Limited

    • 4.2 • 519 Ratings
    • Free

Screenshots

Description

Cathay Pacific app lets you book, plan and manage your trips all in one place. On your personalised home screen, you will always see your upcoming flights and what you can do next. You can also search our flight timetable, book your flight, check in, choose your seat, get your boarding pass, check your baggage allowance, view your departure times, and get details of any connecting flights – all with a few taps.

What’s New

Version 11.9.0

As always, we’ve included enhancements and fixes in this update to improve your overall app experience.

We’d love to hear from you. Send us your feedback at mobileapp@cathaypacific.com

Ratings and Reviews

4.2 out of 5
519 Ratings

519 Ratings

jcamilleri ,

Cathay rules the airline apps!

Cathay’s app is truly intuitive and can handle complex check in combinations. Thank you to everyone in the tech aspect of running Cathay. Tough times but your customers will stand by you if you continue to invest through these challenging times! Keep it up.

XCute ,

Worst customer service ever

Cathay Pacifica just neglected their customer’s basic rights and lies to the customers. Communicating with them is a disaster and a total waste of your time because you can never get an answer from them.
I requested a trip cancellation from Cathay Pacifica this early July. However, I didn’t receive my partial refund until I called them in August. It turns out that the refund number is not correct at all. Over the last two months, I contacted them for 6 times and each time it takes me almost an hour over the phone. Their responses were always something like we would call or email you back within 48 hours which are totally lies. They never reached back to me to explain the incorrect refund at all!
You can’t trust their words.
In other ways, they don’t respect customers at all!

EGH1010 ,

App is not an industry standard

Cathay Pacific lags other airlines in the functionality of their app. Very difficult to make changes and get refunds. Other airlines are automatic. But Cathay requires much additional paperwork and time to obtain a refund on such a simple matter. A the simplest mistake renders the refund application invalid. All the requested information is already in their system.

But the app is immensely better than their outsourced call center which is near useless since the agents just go on the app or website to get information.

Developer Response ,

Hi Sir/Madam,

Thank you for your feedback. We apologise for the inconvenience caused.


We will definitely consider your feedback in our future mobile app development.


We sincerely thank you for your continued support.



Best regards,
The Cathay Pacific App Team

App Privacy

The developer, Cathay Pacific Airways Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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