My A1

Name: My A1
Rating: 3.9 (354 reviews)
Author: A1 Bulgaria

Utilities

Free

354 Ratings
Ages

4+
Years
Category

Utilities
Developer

A1 Bulgaria
Language

EN
+ 1 More
Size

54.3
MB

Моят А1 твоят портал към дигиталните услуги на А1 Приложението Моят А1 с нов дизайн, функционалности и повече възможности за управление на мобилни, интернет и ТВ услуги от А1 – лесно, бързо, сигурно: • Следиш и плащаш месечните си фактури; • Проверяваш текущата си сметка и оставащи MB и минути; • Активираш роуминг на най-подходящата тарифа според държавата, в която ще пътуваш; • Преглеждаш и подписваш договори онлайн; • Следиш статус на заявки за инсталация на нова фиксирана услуга и технически проблем; • Правиш сам настройки на Wi-Fi мрежата си; • Добавяш допълнителни пакети и услуги в плана си; • Управляваш кредитния си лимит; • Получаваш персонални оферти; • И още много други възможности специално за теб в Моят А1. Моят А1 е безплатно мобилно приложение за клиенти с устройства iOS (версия 13.0 или по-висока). Може да го използваш през мобилна мрежа и Wi-Fi през смартфон и таблет. Налично е за клиенти на А1 България на абонаментен, предплатен или бизнес план. Работи с автоматично разпознаване на мобилния номер, през който използваш приложението или чрез регистрация. За да се възползваш от всички функционалности за управление и да имаш видимост и достъп до всички услуги, които използваш от А1, следва да се регистрираш с титулярен профил. Погрижили сме се да осигурим достъп и на ползвателите на конкретна услуга, но с ограничени права за управление на същата. В случай, че продължиш с инсталирането или обновяването на приложението се съгласяваш с Общите условия.

Ratings & Reviews

3.9

out of 5

354 Ratings

Please help!
07/29/2020

peterson jones
How do I change it to English? This is really important! How do you change it to English? :0 PLEASE RESPOND! I need this app to work my watch, please I don’t speak the language it’s showing me, please help!

Developer Response
Dear Customer, We are constantly working to improve My A1 and we are very sorry that your experience didn’t match your expectations.Please give us more information at customerservice@a1.bg so we can look at this specific case and assist you. Best Regards,A1 Team
Please help!
07/29/2020

peterson jones

How do I change it to English? This is really important! How do you change it to English? :0 PLEASE RESPOND! I need this app to work my watch, please I don’t speak the language it’s showing me, please help!
Developer Response 08/03/2020
Dear Customer, We are constantly working to improve My A1 and we are very sorry that your experience didn’t match your expectations.Please give us more information at customerservice@a1.bg so we can look at this specific case and assist you. Best Regards,A1 Team
Terrible service
09/24/2021

h0xt987
I highly recommend against using their service, I’ve lost 30 euros because their app is just so slow when it comes to updating account status, I activated one of the monthly options and it didn’t say I have it after 5 minutes of constantly refreshing the app so I chose the bottom option which basically only takes money how much you use and its not monthly, I thought this would finally refresh it and it did but it said I now have no money left, when I called the support they told me that I wasted all my internet which is not true and told me to make a ticket Now the process of making a ticket is a whole another story, the page is designed to have you spend 20 minutes figuring out how to make one so you just decide quitting on it, after I finally made a ticket I couldn’t find it anywhere after that so I never got my money backWaste of time and a scam, you’re better off using any other provider
Terrible service
09/24/2021

h0xt987

I highly recommend against using their service, I’ve lost 30 euros because their app is just so slow when it comes to updating account status, I activated one of the monthly options and it didn’t say I have it after 5 minutes of constantly refreshing the app so I chose the bottom option which basically only takes money how much you use and its not monthly, I thought this would finally refresh it and it did but it said I now have no money left, when I called the support they told me that I wasted all my internet which is not true and told me to make a ticket Now the process of making a ticket is a whole another story, the page is designed to have you spend 20 minutes figuring out how to make one so you just decide quitting on it, after I finally made a ticket I couldn’t find it anywhere after that so I never got my money backWaste of time and a scam, you’re better off using any other provider
Worst Bg A1 company worldwide
12/09/2021

Frustated A1 Bg Customer
I have paid for unlimited internet and tel. conversations until May of 2022 at Mall Veliko Turnovo A1 A1 location. For whatever reason the V.Turnovo representatives have not paid the monthly fee per our contract and I have been disconnected. In case of an emergency, I am not able to contact anyone. I think that this is a violation of the contract and my rights as a human being as well. I cannot call the local company or even *88 to ask about their reason for this horrendously discriminatory policy of A1. I will give A1Bg a 0- stars if I could!
Worst Bg A1 company worldwide
12/09/2021

Frustated A1 Bg Customer

I have paid for unlimited internet and tel. conversations until May of 2022 at Mall Veliko Turnovo A1 A1 location. For whatever reason the V.Turnovo representatives have not paid the monthly fee per our contract and I have been disconnected. In case of an emergency, I am not able to contact anyone. I think that this is a violation of the contract and my rights as a human being as well. I cannot call the local company or even *88 to ask about their reason for this horrendously discriminatory policy of A1. I will give A1Bg a 0- stars if I could!
A1 is reaping off customers.
04/02/2022

Unhappy A1 customer
A1 use classical misleading tactics to lure you into the contract. Once you sign, it the normal customer service is over.There is only paid line to talk to live person in case you see problem in your invoice.Most A 1 shops will not deal with any payment related issues and the waiting lines are long. You may visit them 10 times, but they would not help.The App does not show your active additional packages. If you activated one single use package e.g. internet then it automatically renewed. It is hard to stop as A1 systems set up to make it hard for customers to stop any additional services.Bottom line A1 Bulgaria run scum operations and should be avoided.
A1 is reaping off customers.
04/02/2022

Unhappy A1 customer

A1 use classical misleading tactics to lure you into the contract. Once you sign, it the normal customer service is over.There is only paid line to talk to live person in case you see problem in your invoice.Most A 1 shops will not deal with any payment related issues and the waiting lines are long. You may visit them 10 times, but they would not help.The App does not show your active additional packages. If you activated one single use package e.g. internet then it automatically renewed. It is hard to stop as A1 systems set up to make it hard for customers to stop any additional services.Bottom line A1 Bulgaria run scum operations and should be avoided.

В тази версия ще откриете нова секция „Помощ за твоята услуга“, в която обединихме познати и нови функционалности за бързо управление на технически въпроси и затруднения. В нея можете да: • проверявате текущо състояние на услугите си • получавате инструкции как да разрешите възникнал проблем • регистрирате затруднения и следите статуса на отстраняването им в реално време • да настроите оборудването и WiFi мрежата в дома си In this version, you’ll find a new section, “ Support for your service”, where we’ve brought together familiar and new features for quick management of technical issues and difficulties. In this section, you can: • check the current status of your services • receive instructions on how to resolve an issue • report problems and track their resolution status in real time • set up your equipment and home Wi-Fi network

Version 4.4.0

Feb 5

Data Linked to You

The following data may be collected and linked to your identity:
- User Content
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics