HungryPanda熊猫外卖

Name: HungryPanda熊猫外卖
Rating: 4.7 (21724 reviews)
Author: HUNGRYPANDA LTD

Asian Food & Grocery Delivery

Only for iPhone

Free

22K Ratings
Age Rating

16+
Years
Chart

#169
Food & Drink
Developer

HUNGRYPANDA LTD
Language

EN
+ 5 More
Size

329.8
MB

iPhone

CRAVING REAL ASIAN FOOD? Open HungryPanda, claim your new-user coupons and order something delicious today. HungryPanda makes it easy to order authentic Chinese and Asian food from local restaurants near you. YOUR ASIAN FOOD FAVOURITES, ALL IN ONE APP Explore popular local Chinese and Asian restaurants near you. Find Sichuan dishes, Cantonese food, dumplings, rice and noodle dishes, Korean fried chicken, Japanese food, barbecue, bubble tea and more. ORDER CHINESE & ASIAN FOOD Browse a wide selection of Chinese and Asian restaurants. Search by restaurant, cuisine or dish, compare ratings and reviews, and find something for every craving. DELIVERY, TAKEOUT & PICKUP Get food delivered to your door or order ahead for pickup. Follow your order with real-time status updates and courier tracking. NEW-USER DEALS & EVERYDAY SAVINGS New users can unlock a welcome coupon bundle worth up to $100, with discounts available across eligible restaurant orders. You can also discover limited-time restaurant promotions, pickup savings and member benefits. Offer value, availability and terms may vary by city, restaurant and account. GROCERIES & ASIAN ESSENTIALS In selected cities, shop Asian groceries, fresh produce, snacks, drinks and everyday essentials for delivery. POPULAR PICKS • Hot pot and malatang • Sichuan, Cantonese and Northern Chinese food • Dumplings, noodles and rice dishes • Korean and Japanese food • Fried chicken, barbecue and street food • Bubble tea, coffee and desserts • Late-night meals and snacks EASY TO ORDER • Search and filter by cuisine, dish, distance, rating and deals • Save favourite restaurants and quickly reorder • Schedule selected orders for later • Pay securely with supported payment methods • Get help from customer support HungryPanda serves Chinese communities and Asian food lovers across major cities in the United States and around the world. Download HungryPanda and enjoy authentic Asian food, delivered. Offer value, availability, eligibility and terms may vary by city, restaurant, order and account.

Ratings & Reviews

4.7

out of 5

22K Ratings

Expensive
11/23/2023
woyfnw
Experiences has been ok so far. No complaints on delivery. It really allows me access to Asian foods that I don’t really know where to find or can’t easily travel to. The only thing is that this platform is so expensive compared to all the other delivery apps. Coupons and deals feel like targeted tricks to get you keep purchasing and does very little to actually drop the cost. My food usually end up being $10 more expensive than the listed price (excluding the tips). Tips itself (the lowest one) vary from $3-6, but I can’t say much to that, I guess. Overall it has been a great platform for me to access and review Asian foods. But I try to stay away from it, or just end up going to the physical store after trying it on this app instead of delivering due to its cost. If my order is going to be 30% more expensive than the actual food, I might as well just go outside and eat at the store.
Expensive
11/23/2023
woyfnw

Experiences has been ok so far. No complaints on delivery. It really allows me access to Asian foods that I don’t really know where to find or can’t easily travel to. The only thing is that this platform is so expensive compared to all the other delivery apps. Coupons and deals feel like targeted tricks to get you keep purchasing and does very little to actually drop the cost. My food usually end up being $10 more expensive than the listed price (excluding the tips). Tips itself (the lowest one) vary from $3-6, but I can’t say much to that, I guess. Overall it has been a great platform for me to access and review Asian foods. But I try to stay away from it, or just end up going to the physical store after trying it on this app instead of delivering due to its cost. If my order is going to be 30% more expensive than the actual food, I might as well just go outside and eat at the store.
The Slowest Delivery
10/05/2024
连发表个评论都不行了吗
This review is not about the app, but about the company overall. It is the slowest food delivery app that I have used. Last Sunday I ordered dinner at 6pm, at 8pm the food was still not there so I contacted customer service who told me they would ask the driver to prioritize my order. At 8:30pm I saw on the map the driver’s getting further away from me so I contacted customs service again and requested a full refund. They did and said the food wouldn’t be delivered since I was refunded. I said the refund request was based off the extra long waiting time after I contacted customer service and was told they would prioritize which did not happen. They arranged to have my food delivered at around 9pm, already cold. And guess what? They later removed my account. This is the worst food delivery company and the customer service is just the “cherry on top.”Update: Thanks for your response. I am not able to provide the order number since my account has already been wiped out. I tried to use my phone number to log in/register and talk to the “customer service” again thinking I could at least use the APP for pick up orders, but I guess my phone number got blocked for good. I feel retaliated because of the refund and guess the company doesn’t need me as a customer so I deleted the APP for good.

Developer Response
Thank you for your feedback, please inform us your order number and we will look into your case carefully. Or you could contact our customer service via App. We will improve our delivery service with all efforts
The Slowest Delivery
10/05/2024
连发表个评论都不行了吗

This review is not about the app, but about the company overall. It is the slowest food delivery app that I have used. Last Sunday I ordered dinner at 6pm, at 8pm the food was still not there so I contacted customer service who told me they would ask the driver to prioritize my order. At 8:30pm I saw on the map the driver’s getting further away from me so I contacted customs service again and requested a full refund. They did and said the food wouldn’t be delivered since I was refunded. I said the refund request was based off the extra long waiting time after I contacted customer service and was told they would prioritize which did not happen. They arranged to have my food delivered at around 9pm, already cold. And guess what? They later removed my account. This is the worst food delivery company and the customer service is just the “cherry on top.”Update: Thanks for your response. I am not able to provide the order number since my account has already been wiped out. I tried to use my phone number to log in/register and talk to the “customer service” again thinking I could at least use the APP for pick up orders, but I guess my phone number got blocked for good. I feel retaliated because of the refund and guess the company doesn’t need me as a customer so I deleted the APP for good.
Developer Response 10/04/2024
Thank you for your feedback, please inform us your order number and we will look into your case carefully. Or you could contact our customer service via App. We will improve our delivery service with all efforts
Poor corporate and consumer practices
02/20/2025
Hehjficjs
- (NEW!) Hidden fees: the app now hides in small text the fact that it automatically adds $1 to the order for tips. This is on top of the tip that you specify you will pay. I should also note that the app never makes clear that the tip goes directly to the drivers.- A lot of fake pictures of dishes (that do not resemble the dishes made by the actual restaurant). This happens when a restaurant doesn’t have a picture for a dish; the app would just use a generic picture of the dish that often look better than what the restaurant actually cooks.- Fake dish descriptions (which are made to look like they come from consumers’ reviews and/or are written by restaurant owners)- High service fee (much higher than the competition)- Deceptive coupons (e.g., 40% off coupon that can only apply for orders over $15 but is capped at taking off only $3; in effect the coupon would only be 40% off if the order totals $7.5, but the coupon cannot apply to such an order.)- Requires a minimum of a $1 tip, but does not clearly state that the tip goes directly to the drivers (the app only says that the tips will be used to improve drivers’ benefits).Some other suggestions/criticisms that are not deal breakers:- A crowded user interface: many ads and promotions plastered in the app. A lot of push notification ads.- Many Chinese restaurant are only on Chinese/Asian delivery apps so it’s hard to order on other apps to get lower service fees.- In-app tip calculation unconventionally takes into account tax and service fees (but tax and service fees have nothing to do with the restaurant or the delivery person).
Poor corporate and consumer practices
02/20/2025
Hehjficjs

- (NEW!) Hidden fees: the app now hides in small text the fact that it automatically adds $1 to the order for tips. This is on top of the tip that you specify you will pay. I should also note that the app never makes clear that the tip goes directly to the drivers.- A lot of fake pictures of dishes (that do not resemble the dishes made by the actual restaurant). This happens when a restaurant doesn’t have a picture for a dish; the app would just use a generic picture of the dish that often look better than what the restaurant actually cooks.- Fake dish descriptions (which are made to look like they come from consumers’ reviews and/or are written by restaurant owners)- High service fee (much higher than the competition)- Deceptive coupons (e.g., 40% off coupon that can only apply for orders over $15 but is capped at taking off only $3; in effect the coupon would only be 40% off if the order totals $7.5, but the coupon cannot apply to such an order.)- Requires a minimum of a $1 tip, but does not clearly state that the tip goes directly to the drivers (the app only says that the tips will be used to improve drivers’ benefits).Some other suggestions/criticisms that are not deal breakers:- A crowded user interface: many ads and promotions plastered in the app. A lot of push notification ads.- Many Chinese restaurant are only on Chinese/Asian delivery apps so it’s hard to order on other apps to get lower service fees.- In-app tip calculation unconventionally takes into account tax and service fees (but tax and service fees have nothing to do with the restaurant or the delivery person).
Misleading design, Worst customer service
1d ago
Anonymousbutrealhuman
This app's checkout design misleads users into making mistakes. The coupon/red-packet button sits right next to "Submit Order" with no confirmation step in between — I accidentally placed an order this way, and it's happened to me more than once. There's no self-serve cancellation either, so once you misclick, you're stuck relying on support.And that's where it really falls apart. I contacted support within a second of the accidental order. They tried to reach the store but took 10+ minutes and failed — I called the store myself and got through immediately, but by then the drink was already made. After an hour-long chat, support only offered a $4 credit and refused a real refund, even though this was clearly their design flaw, not user error.It got worse from there. My account was then locked, and support told me I had "violated the user agreement" and posed a "payment security risk" — essentially blaming me for their own design flaw. When I asked for clarification on what I supposedly violated, they gave no specifics and stopped responding.Reading other reviews here, this isn't an isolated case — multiple people describe the same thing: platform-side delays or failures, support refusing to take accountability, and only offering a partial fix after a lot of persistent pushing. That's a pattern, not a coincidence.This app needs a confirmation step before order submission, a real cancellation option, and customer service that explains itself instead of locking accounts and going silent when a user asks for accountability.
Misleading design, Worst customer service
1d ago
Anonymousbutrealhuman

This app's checkout design misleads users into making mistakes. The coupon/red-packet button sits right next to "Submit Order" with no confirmation step in between — I accidentally placed an order this way, and it's happened to me more than once. There's no self-serve cancellation either, so once you misclick, you're stuck relying on support.And that's where it really falls apart. I contacted support within a second of the accidental order. They tried to reach the store but took 10+ minutes and failed — I called the store myself and got through immediately, but by then the drink was already made. After an hour-long chat, support only offered a $4 credit and refused a real refund, even though this was clearly their design flaw, not user error.It got worse from there. My account was then locked, and support told me I had "violated the user agreement" and posed a "payment security risk" — essentially blaming me for their own design flaw. When I asked for clarification on what I supposedly violated, they gave no specifics and stopped responding.Reading other reviews here, this isn't an isolated case — multiple people describe the same thing: platform-side delays or failures, support refusing to take accountability, and only offering a partial fix after a lot of persistent pushing. That's a pattern, not a coincidence.This app needs a confirmation step before order submission, a real cancellation option, and customer service that explains itself instead of locking accounts and going silent when a user asks for accountability.

New to HungryPanda 1. 【New Offers】See all our latest deals & new activities! 2. 【App Upgrade】Bringing you a smoother, simpler experience. If you have any questions, please contact us anytime by clicking 'Support' in the app.

Version 8.88.0 Jul 26

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Accessibility

Information

Seller: HUNGRYPANDA LTD
Size: 329.8 MB
Category: Food & Drink
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.
Languages: English and 5 more

English, French, Japanese, Korean, Simplified Chinese, Traditional Chinese
Age Rating: 16+

16+

Learn More

Infrequent
Mature or Suggestive Themes
Medical Treatment information
Alcohol, Tobacco, Drug Use or References
Sexual Content or Nudity