Mobile App 8.7.0 Enhancements To maintain parity between the mobile app and web platforms, the following new features have been implemented in the PSYCKES-Medicaid iOS app: · Inactive Medicaid Clinical Summary Notification · Critical Time Intervention (CTI) Data · Home Based Crisis Intervention (HBCI) CAIRS Service Setting · Episode-Based CAIRS Data Updates Important Technical Requirements for the PSYCKES Mobile Apps The PSYCKES iOS mobile app will require the following updates in order to login: 1) iOS version 18.0 or higher - If you are unsure what iOS version your device currently is, please navigate to Settings > General > About and look for “Software Version” If your version is not 18.0 or higher, navigate to Settings > General > Software Update and select “Install Now” for latest update 2) PSYCKES App update – To update to the most recent version of the PSYCKES mobile app, please navigate to the App Store > Search for “PSYCKES” > Select “Update” button NOTE: Apple’s iOS 17 operating system no longer supports certain older iPhone & iPad devices. To view which devices are compatible, please visit: https://support.apple.com/en-us/103267

To maintain parity between the mobile app and web platforms, the following new features have been implemented in the PSYCKES-Medicaid mobile application: • Login screen updates • Mobile Crisis Team and SOS Team data • New CAIRS service settings • Additional CCBHC procedure codes • Care Coordination Organization (CCO) contact information • Practitioner data added to Behavioral Health services, when applicable

To maintain parity between the iOS and web platforms, the new service settings (ACT – Youth, Crisis Stabilization Center, and Comprehensive Outpatient Program) will be available within the Clinical Summary, when applicable to the client. Important Technical Requirement Update for iOS Mobile App The PSYCKES iOS mobile app will require the following updates in order to login: 1) iOS version 17.0 or higher - If you are unsure what version iOS your device currently is, please navigate to Settings > General > About and look for “Software Version” If your version is not 17.0 or higher, navigate to Settings > General > Software Update and select “Install Now” for latest update 2) PSYCKES App update – To update to the most recent version of the PSYCKES mobile app, please navigate to the App Store > Search for “PSYCKES” > Select “Update” button

In this release, the PSYCKES Medicaid mobile app will require new users whose first PSYCKES login is utilizing the mobile app to complete the “User Role Survey.” The information collected in the survey tells the PSYCKES team some details about our users, such role within your organization and setting or program type in which you regularly work. In addition, we've fixed various bugs and rolled out miscellaneous improvements across the app.

Due to routine maintenance and bug fixes, the PSYCKES iOS Mobile app will require the following technical updates in order to login to the app: 1. iOS version 17.0 or higher – If you are unsure what version iOS your device currently is, please navigate to Settings > General > About and look for “Software Version” Note: If your version is not 17.0 or higher, navigate to Settings > General > Software Update and select “Install Now” for latest update 2. PSYCKES App update – To update to the most recent version of the PSYCKES mobile app, please navigate to the App Store > Search for “PSYCKES” > Select “Update” button

To maintain parity between the iOS and web platforms, the following updates have been implemented in the PSYCKES-Medicaid iOS app: • Race & Ethnicity added to Recipient Search results • Complex Needs flag added to Clinical Summary Important Technical Requirement Update for iOS Mobile App The PSYCKES iOS Mobile app will require the following updates in order to login to the app: 1) iOS version 17.0 or higher - If you are unsure what version iOS your device currently is, please navigate to Settings > General > About and look for “Software Version” If your version is not 17.0 or higher, navigate to Settings > General > Software Update and select “Install Now” for latest update 2) PSYCKES App update – To update to the most recent version of the PSYCKES mobile app, please navigate to the App Store > Search for “PSYCKES” > Select “Update” button NOTE: Apple’s iOS 16 operating system no longer supports certain older iPhone & iPad devices. To view which devices are compatible, please visit: https://support.apple.com/en-us/103267

In this release, we've fixed various bugs and rolled out miscellaneous improvements across the app.

To maintain parity between the iOS and web platforms, the new Crisis Services section has been added to iOS Clinical Summary. Crisis Services are located within the “Services” between “Medical Outpatient” and “Hospital/ER” sections. Also we've fixed various bugs and rolled out miscellaneous improvements across the app.

To maintain parity between the iOS and web platforms, the following changes have been implemented in the PSYCKES iOS mobile app: • The elimination of quality flag access will be reflected in the iOS mobile app. • The Medical Equipment section has been added to both the iPhone and iPad versions of the mobile app. • New service cards are now displaying in applicable service sections in the iPhone version of the mobile app (they were previously only displaying in the iPad version). These service cards will display the service type, and the number of services the recipient has received. • There are now filter buttons within the iPhone mobile app! With the addition of the service cards, users will also now be able to filter for specific service types in applicable sections within the iPhone. These filter buttons can also be found in the iPad version of the mobile app.

• The Full Summary view is now available in iOS! When drilling into a client’s Clinical Summary with applicable access in iOS, users will now be able to view up to 5-years’ worth of treatment history. Previously, the PSYCKES iOS mobile app only displayed the Brief Overview version of the client-level Clinical Summary meaning most sections displayed a 1-year look-back period. • To maintain parity between the iOS and web platforms, two new sections have been added to iOS: o Notifications o Social Determinants of Health (SDOH) • Users will also find that iOS now includes all available positions of diagnoses mirroring the web application. Both the iPhone and iPad now include the ability to drill into specific service sections to view other diagnoses given, in addition to the primary diagnosis.

The following changes have been implemented in the PSYCKES iOS mobile app: • The Full Summary view is now available in iOS! When drilling into a client’s Clinical Summary with applicable access in iOS, users will now be able to view up to 5-years’ worth of treatment history. Previously, the PSYCKES iOS mobile app only displayed the Brief Overview version of the client-level Clinical Summary meaning most sections displayed a 1-year lookback period. • To maintain parity between the iOS and web platforms, two new sections have been added to iOS: o Notifications o Social Determinants of Health (SDOH) Users will also find that iOS now includes all available positions of diagnoses mirroring the web application. Both the iPhone and iPad now include the ability to drill into specific service sections to view other diagnoses given, in addition to the primary diagnosis.

This version (6.0) includes: • iOS PSYCKES users can now have a client e-sign the PSYCKES Consent form when enabling access to client data • A new section of the client-level Clinical Summary called “Lab Results (State PC)” is now available on iPhone and iPads, if applicable to the client in the past year • Crisis Services for Intellectually and Developmentally Disabled (CSIDD) • When applicable, the client-level Clinical Summary will show the following CORE eligibility message in the “Current Care Coordination” section: o CORE Eligibility: This client is eligible for Community Oriented Recovery and Empowerment (CORE) services. For more information on CORE, visit: https://omh.ny.gov/omhweb/bho/core/

This version (5.3.0) includes: Ability to check “Client gave Verbal PSYCKES Consent” when enabling access to client-level data in the mobile app, after verbal consent is obtained following PSYCKES policy Homeless outreach services information from NYC Department of Homeless Services, will be displayed in the mobile app, if applicable to the client 10+ ER – All Cause and/or 10+ ER – MH quality flags will be displayed in the mobile app, if applicable to the client

This version includes: New Data Source for Homelessness in Clinical Summary - Integration of NYC Department of Homeless Services Shelter Data as well as the Z procedure codes from Medicaid billing New Service Settings in Clinical Summary - Crisis Services - OPWDD Habilitation Services - Service Type cards & filters New Quality Indicator Set/Flags in Clinical Summary: - General Medical QARR - DOH Measures for Stratification - Overdue for Colorectal Cancer Screening - No Well-Care Visit > 1 Yr – Child & Adol

This version includes: Services Over Time Graph (iPad) - Display the past 1 years’ worth of client data in graph form Individual Medication Pick-up data (iPad and iPhone) - Medication sections now will display each distinct medication pick-up in the past year ACS Access View

This version includes: iPad Redesign Brief Overview Left hand navigation Service Type cards & filters iOS (iPad and iPhone) New care coordination service: Health Home Plus service occurred according to MAPP 5 Years of Care Coordination history

This version includes: Non-Medicaid Clinical Summary Intensive Mobile Treatment (IMT) + AOT Referral Under Investigation

This version includes: User Role Profile Two new quality measures: “Eligible for Health Home Plus, Not Health Home Enrolled” and “Eligible for Health Home Plus, No Health Home Plus Service” Non-Medicaid Care Coordination program information

This version includes: Adult Housing/Residential Program Information ACT Reason for Discharge AOT Rationale for Non-Renewal Active PSYCKES Registry Status: Suicide Care Pathway, High Risk List Concurrent Benzodiazepine & Opioid Alert Link to Resources Performance improvements: Re-architecture with Swift 5

This version includes: Requirement for users to have iOS version 13.0 to use the PSYCKES mobile app HARP HCBS Assessment Status Primary Care Physician Assignment (according to MC Plan) Additional injectable medications added to medication section (e.g., Methadone) Transition from WMS to NYSoH Medicaid Eligibility alert Consent Enhancements: BHCC and Health Home 5055 Consent

This version includes: Overdose Risk – Concurrent Opioid & Benzodiazepine Alert Children’s Home and Community Based Services Waiver Status Enhancements to support iOS version 13 Bug fixes

This version includes: Hospital & ER past 5 years Opioid Overdose Alerts Intensive Care Transition Services Eligibility Messages Performance improvements

This version includes a bug fix and performance improvement

Create a Safety Plan for clients Complete and review results for suicide rating scale (C-SSRS) and depression questionnaire (PHQ-9) Improved session allows you to remain in the app when you’re actively in use Messages incorporated about OnTrackNY enrollment, Health Home Plus eligibility, and more! De-Identify feature under Settings scrambles client identifiers for training and demos

• Now supports iOS 11 • Fix for a crashing issue when launching the app on iOS 11 • Fix for misalignment of Medicaid Confidentiality text on iOS 11 • Fix to ensure the "Session Expired" notification does not appear after logging off