Jahez

Name: Jahez
Rating: 4.6 (85335 reviews)
Author: Jahez

Food, Groceries, Shops & More

Free · Designed for iPad

85K Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Jahez
Language

EN
+ 1 More
Size

182.5
MB

The Easiest and Fastest food delivery service in Saudi Arabia. Jahez is a Saudi app that specializes in online food delivery, and is covering more than 54 cities across Saudi. Your favorite meal is few steps away, when your feeling hungry just order, choose locate your address, and the receipt will show up next with the total price, you can pay seamlessly through Apple Pay or any other payment you like, Once the order is accepted you can live track it. Proudly the estimate delivery time is a record break 30 mins, that's because 98% of your order process is automated. Because quality is our standard, we at Jahez are determined to provide a unique customer experience through fast delivery, payment options, continuous service developments, and the variety of restaurants.

Ratings & Reviews

4.6

out of 5

85K Ratings

Good but needs customer services imprivement
12/24/2017

Gone withth the wind
التطبيق كان جيد بالنسبة لي ولكن حصل ووصل طلبي ناقص والسواق قال هذا اللي اعطوه المطعم فقط.للاسف رقم الاتصال بإدارة البرنامج مشغول طوال الوقت ولايوجد اي وسيلة للتواصل مع المطعم او تقييمه ولهذا السبب دفعت قيمة الطلب كامل على الرغم من انه وصل ناقص. اقترح اضافة خاصية ارسال تعليقات وتقييم المطعم والخدمة ورقم اتصال بالمطعم او خانه لكتابة ملاحظات عن الوجبات لانه لايتوفر هذا الخيار دائماً.شكرا لكم واتطلع للتطوير لانه من اساسيات نجتح البرنامج. بالتوفيق I actually liked the app. Until I had a bad experience trying to reach customer service through the busy line coz I got my delivery perfectly on time but not exactly the order. Actually, two meals were not there. The driver blamed the restaurant and there was no solution. I suggest adding a button to send direct messages to service providers in Jahez and add the restaurant contact # next to it. This will also help in customizing the orders especially that it’s not always allowed to make notes about meals preferences.
Good but needs customer services imprivement
12/24/2017

Gone withth the wind

التطبيق كان جيد بالنسبة لي ولكن حصل ووصل طلبي ناقص والسواق قال هذا اللي اعطوه المطعم فقط.للاسف رقم الاتصال بإدارة البرنامج مشغول طوال الوقت ولايوجد اي وسيلة للتواصل مع المطعم او تقييمه ولهذا السبب دفعت قيمة الطلب كامل على الرغم من انه وصل ناقص. اقترح اضافة خاصية ارسال تعليقات وتقييم المطعم والخدمة ورقم اتصال بالمطعم او خانه لكتابة ملاحظات عن الوجبات لانه لايتوفر هذا الخيار دائماً.شكرا لكم واتطلع للتطوير لانه من اساسيات نجتح البرنامج. بالتوفيق I actually liked the app. Until I had a bad experience trying to reach customer service through the busy line coz I got my delivery perfectly on time but not exactly the order. Actually, two meals were not there. The driver blamed the restaurant and there was no solution. I suggest adding a button to send direct messages to service providers in Jahez and add the restaurant contact # next to it. This will also help in customizing the orders especially that it’s not always allowed to make notes about meals preferences.
Worse customer care ever
06/01/2024

Layan al Dohaim
It’s not my first time encountering issues with their customer service line but today was something else honestly. I’ve been waiting for over an hour for an order and kept trying to call the customer service line and it wouldn’t even go through number one. Number two I had already paid for my order (116﷼), then all of a sudden my order got cancelled? You’re kidding me honestly! Then to my surprise instead of them refunding me my money back to my card they gave me 100 ﷼ credit in my jahez wallet, for what? Not to lose a customer? Honestly never ordering from them again and I wouldn’t recommend anyone to use this app. Use any other app to order food or better yet walk to the place you want to order from, anything would be better than Jahez. What a shame
Worse customer care ever
06/01/2024

Layan al Dohaim

It’s not my first time encountering issues with their customer service line but today was something else honestly. I’ve been waiting for over an hour for an order and kept trying to call the customer service line and it wouldn’t even go through number one. Number two I had already paid for my order (116﷼), then all of a sudden my order got cancelled? You’re kidding me honestly! Then to my surprise instead of them refunding me my money back to my card they gave me 100 ﷼ credit in my jahez wallet, for what? Not to lose a customer? Honestly never ordering from them again and I wouldn’t recommend anyone to use this app. Use any other app to order food or better yet walk to the place you want to order from, anything would be better than Jahez. What a shame
Don’t download if you value customer service
12/15/2023

sarahhhh123456
I wanted to start using Jahez recently and it was a BIG mistake. The lack of customer service is so infuriating. My food came and the chicken was not cooked well and I wanted to complain but the only option was to call??? It is 2023 and technology is very advanced so I don’t understand why chat is not available. I messaged them on Instagram regarding this issue because I don’t think the matter is urgent enough for a phone call and it was late, and they told me they will respond once the restaurant has replied to them and I got NO reply. I followed up and they did not answer. So ridiculous. If you value customer service just pay the extra fees in other apps because it is not worth it when you have a problem with your food and no easy way to contact them
Don’t download if you value customer service
12/15/2023

sarahhhh123456

I wanted to start using Jahez recently and it was a BIG mistake. The lack of customer service is so infuriating. My food came and the chicken was not cooked well and I wanted to complain but the only option was to call??? It is 2023 and technology is very advanced so I don’t understand why chat is not available. I messaged them on Instagram regarding this issue because I don’t think the matter is urgent enough for a phone call and it was late, and they told me they will respond once the restaurant has replied to them and I got NO reply. I followed up and they did not answer. So ridiculous. If you value customer service just pay the extra fees in other apps because it is not worth it when you have a problem with your food and no easy way to contact them
Unprofessional
07/19/2020

NSR.94
Very buggy app and the drivers don’t follow the instructions for the delivery. It is kind of slow as for the response, once the order is clicked. There is a process afterwards which to put the payment information again. The question is, why the payment is already saved and then putting the information again in every order? Also, as a delivery app, there’s no way to see the order appearing as a receipt in the email, just in the app, even the order instructions are not appearing. There are some drivers who don’t even follow the timeline of the order, and kind of going around after receiving the order, not for drop off the food for someone else, just to play around. There should be a timeline for the order.
Unprofessional
07/19/2020

NSR.94

Very buggy app and the drivers don’t follow the instructions for the delivery. It is kind of slow as for the response, once the order is clicked. There is a process afterwards which to put the payment information again. The question is, why the payment is already saved and then putting the information again in every order? Also, as a delivery app, there’s no way to see the order appearing as a receipt in the email, just in the app, even the order instructions are not appearing. There are some drivers who don’t even follow the timeline of the order, and kind of going around after receiving the order, not for drop off the food for someone else, just to play around. There should be a timeline for the order.

This update brings exciting enhancements to make your experience even better, along with improved experiences across our verticals: Food, Grocery, Shops and noon Minutes. We’ve also made general app enhancements for faster and smoother performance. We’re working hard to make Jahez even better.

Version 424.8

2d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
- Other Data