MRSOOL APP | تطبيق مرسول

Name: MRSOOL APP | تطبيق مرسول
Rating: 4.5 (316321 reviews)
Author: MRSOOL

توصيل طلبات مطاعم و سوبرماركت

Only for iPhone

Free · Designed for iPhone

316K Ratings
Ages

4+
Years
Category

Food & Drink
Developer

MRSOOL
Language

EN
+ 1 More
Size

191.7
MB

iPhone

Mrsool is one of the largest delivery platforms in the kingdom. Mrsool is a unique on-demand experience earned the highest user ratings among all the other large delivery apps. It’s the first and the best Saudi App that delivers everything from all types of stores and restaurants across, covers all areas in the kingdom of Saudi Arabia. Mrsools’ services expansion reached to Egypt and Bahrain and soon to other countries in the region. Mrsool is not just a delivery app that deliver orders, Mrsool is like your brother that is always close to you no matter what you order. It does not only deliver food from all restaurants, it’s also deliver Gaz, Water, Car parts, Groceries, clothes, Accessories and even if you forgot something somewhere you can ask Mrsool to bring it to your place. Mrsool Advantages: - Delivers Everything. - Send whatever you want to any place. - Use Mrsool ordering bot for easier order process. - You can review your old orders and re-order them with just a click. - You can order from multiple places in the same order. - Covers all restaurants and stores in KSA. - Always has offers and promotions available. - Pay the way you prefer. - Live and direct chat with the driver. - Accept the delivery fee you want. And if you want to earn extra money, Join Mrsool and start delivering orders.

Ratings & Reviews

4.5

out of 5

316K Ratings

All and all good experience
03/09/2021

Kantidevi
Very good ordering and delivery experience.I enjoyed using the app and find it to be user friendly and the driver was professional .However ,the rating that’s been given to restaurant has to be linked to customer rating (don’t know if it is ) . And the customer rating has to be more specific . Not everyone has the time or interest to write something but if you assign rating from 1 to 5 for taste , menu, freshness .... etc. that would be better and hopefully might give a push to restaurant to up their performances.For example: I enjoyed my order part of the app but I felt that my money was wasted because the cheesecake that I order was not fresh and it really taste bad so I could not eat it and the rating for this place was 4.7!!! So as a customer who wants to use this app , will not depend anymore on the rating because if this is what you rate as 4.7 then what am I suppose to think for lower rating.Please know I only aim to help you and not just criticize you.I wish you all the best in navigating the part that is not under your control.Keep up the good work.Best of luck Wedad Malki
All and all good experience
03/09/2021

Kantidevi

Very good ordering and delivery experience.I enjoyed using the app and find it to be user friendly and the driver was professional .However ,the rating that’s been given to restaurant has to be linked to customer rating (don’t know if it is ) . And the customer rating has to be more specific . Not everyone has the time or interest to write something but if you assign rating from 1 to 5 for taste , menu, freshness .... etc. that would be better and hopefully might give a push to restaurant to up their performances.For example: I enjoyed my order part of the app but I felt that my money was wasted because the cheesecake that I order was not fresh and it really taste bad so I could not eat it and the rating for this place was 4.7!!! So as a customer who wants to use this app , will not depend anymore on the rating because if this is what you rate as 4.7 then what am I suppose to think for lower rating.Please know I only aim to help you and not just criticize you.I wish you all the best in navigating the part that is not under your control.Keep up the good work.Best of luck Wedad Malki
Very good and very unique
10/01/2022

Buruji Aje
It’s the first delivery app that was willing to deliver to my area in the industrial estate in Cairo Egypt, I was thinking they are going to take advantage of this because non other delivery apps was willing to come but I was wrong they were very professional and very fast and the fact that they let you choose from different drivers offers makes it more unique and nice it’s not just that you are given a driver who’s not capable you can choose whoever you want and I can also see what the drivers write about me not just me rating them they can also rate me I’m fascinated by this delivery experience and I love it
Very good and very unique
10/01/2022

Buruji Aje

It’s the first delivery app that was willing to deliver to my area in the industrial estate in Cairo Egypt, I was thinking they are going to take advantage of this because non other delivery apps was willing to come but I was wrong they were very professional and very fast and the fact that they let you choose from different drivers offers makes it more unique and nice it’s not just that you are given a driver who’s not capable you can choose whoever you want and I can also see what the drivers write about me not just me rating them they can also rate me I’m fascinated by this delivery experience and I love it
Take extra money and never return Worst delivery app ever
08/31/2024

Fattom88
The products prices are much higher than real shop or restaurants with very expensive delivery fees, No refund if there were missing items they just take the money, And if the order was WRONG there is No recompense No Exchange No refund nothing you will be stuck with the order that you didn't order !!! And you will have to order again from somewhere else pay agin wait again An example for prices: 144 SAR (excluding delivery fees) for cat food when it is actually 115 SAR at the same shop and when I call the shop they said it is MRSOOL price Update : they send me an offer black subscription which is offering free delivery and others , I subscribed and what happens is that they charge me the subscription fees and deliveries fees too !! unbelievable, It is laterally the worst delivery app i ever dealt with.. this is literally stealing

Developer Response
Welcome dearWe are sorry to hear about your experience, We care about your satisfaction and want to help. Please provide us with more details by filling out the following form :(https://6cei4in53ya.typeform.com/mrfb-en)‫.‬
Take extra money and never return Worst delivery app ever
08/31/2024

Fattom88

The products prices are much higher than real shop or restaurants with very expensive delivery fees, No refund if there were missing items they just take the money, And if the order was WRONG there is No recompense No Exchange No refund nothing you will be stuck with the order that you didn't order !!! And you will have to order again from somewhere else pay agin wait again An example for prices: 144 SAR (excluding delivery fees) for cat food when it is actually 115 SAR at the same shop and when I call the shop they said it is MRSOOL price Update : they send me an offer black subscription which is offering free delivery and others , I subscribed and what happens is that they charge me the subscription fees and deliveries fees too !! unbelievable, It is laterally the worst delivery app i ever dealt with.. this is literally stealing
Developer Response 09/15/2024
Welcome dearWe are sorry to hear about your experience, We care about your satisfaction and want to help. Please provide us with more details by filling out the following form :(https://6cei4in53ya.typeform.com/mrfb-en)‫.‬
Dishonest couriers, customer support does not exist
03/07/2023

freddie330
If you’re using this app, you’ll get dishonest couriers as they hate to get paid online (they want cash only) plus they don’t head to pick up the order right after they received the order, they hover around running other errands (and possibly working for other apps in the meantime). So they’re using the 1 hour waiting period to the fullest! It means you'll get your meal cold and not eatable. And it’s not working even if you tried to talk to the couriers to convince them you really just wanna eat in peace, they have no problem arguing with you as they know that there’s no effective customer care service. * My experience is over two year’s experience, so i know what I’m talking about. And i really started to think that a lot of the reviews here does not reflect the truth about how bad experience the customer can get.
Dishonest couriers, customer support does not exist
03/07/2023

freddie330

If you’re using this app, you’ll get dishonest couriers as they hate to get paid online (they want cash only) plus they don’t head to pick up the order right after they received the order, they hover around running other errands (and possibly working for other apps in the meantime). So they’re using the 1 hour waiting period to the fullest! It means you'll get your meal cold and not eatable. And it’s not working even if you tried to talk to the couriers to convince them you really just wanna eat in peace, they have no problem arguing with you as they know that there’s no effective customer care service. * My experience is over two year’s experience, so i know what I’m talking about. And i really started to think that a lot of the reviews here does not reflect the truth about how bad experience the customer can get.

Bug fixes and new improvements.

Version 22.4

1d ago

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