MassageBook Pro 4+

The setup is so easy and it’s easy to use. But then there are the problems of, it won’t load intake forms for me to look at, it sends intake forms every time someone books even though it’s not set that way. It doubles my patients names so when I go to book there are two of them. The drop down bars don’t work it will put the wrong birthdate in and then you can’t change it. When you try to book and change the date the whole thing freaks out and will start to speed through the months and end up 3 months later on a random date. You’ll be halfway through filling something out and then it decides it needs to reload and then you’ve lost everything you just did. I’m currently looking for another program to use.

I’ve been using Massagebook for several months now and have many problems with it. For one thing, it literally takes HOURS for them to sync new events with my Google calendar, which often results in double bookings. Also my Massagebook appointments include 30 minutes of recovery time, but for some reason they set it up so that time doesn’t show up as blocked on Google calendar, so when a client books through another platform like ClassPass they often book back to back with my Massagebook clients leaving me no recovery time. Support’s response was “we don’t understand why you would have clients booking with you through another platform!” 🙄 The mobile app is super buggy, it logs me out every few days and stops recognizing my password, and their support people just tell me there’s nothing they can do but a new app is in development. Massagebook doesn’t give me control over anything in my business, for example, it forces me to let clients prepay for appointments online which means they use a credit card and I have to pay those fees, but if I had the ability to turn off prepayment most of my clients would pay with Venmo instead which would save me $$$. The list of issues goes on and on, and they’ve never been able to help me with any of them. Do not recommend.

I love MassageBook’s software. It has really helped my business grow professionally and increase my clientele. However if I may make some suggestions here are some things I’d like to see improve:
1) When a body worker has their online booking rules set to online booking requests, it would be helpful if clients had the ability to choose from add-on list while inputting a request.
2) When a client submits an appointment request, it would be easier if that appointment showed tentatively in the calendar and could be confirmed with the push of a button (example: confirm or decline.) Clients provide all their information while requesting an appointment yet you have to go back and input it into the app once you reach the client and confirm. It truly takes a lot of time and can be frustrating.
3) Copy and pasting the clients info into the MassageBook app is unnecessarily difficult. After copying the information, you do not have the option to paste in the MassageBook app; which means to have to type it in manually and start all over again.