I recieved the Puck in September as a birthday gift. At first I thought it would be just a novelty device. Nowadays almost every TV is a smart control enabled screen and each company has their own unique app with really accessible remote control features. In fact before DTV updated their remotes I was able to use the white DTV remote to control my tv and my DTV box and my movie player. Now that they phased that out, I have had to use two remotes for each tv. And if there was a DVD/Blu-ray system then I would have to use yet another remote to watch movies as well. Essentially, the puck is an amazing idea. It is executed in a portable way, however the lack of IR range is a bit of a disappointment. I find it impossible to control three systems with one Puck as it just can’t reach the wall mounted screen and the entertainment (tv/dvd/sound system) boxes. Beyond that the only real suggestion for this device is a software/app upgrade. Please. Please. Please. I find myself having to restart the app and reconnect to the puck each time I wish to use it even within five minutes of using the device. The interface is a bit confusing and the buttons are not intuitive without a tutorial. One has to figure out how to reconnect or disconnect. Maybe make the menu buttons less static so that when you open the device the main menu is simply two buttons that say Setup (one button) and Watch. Settings can be a separate menu item inside of the setup menu. The remote interface should definitely be customizable as in I should be able to add specific buttons to the primary remote screen without having to search through the list of possible functions each time I want to use a different button and the ability to use multiple devices without changing to a different remote would be very useful.

I’ve had a Puck model 2 for years. It has worked satisfactorily on iPads and iPhones. However, it eats batteries. I’m not a frequent user so I thought battery life would be more than several weeks (don’t know actual life because of infrequent use). Clearly it is using battery when not in use controlling my (old) Bose Wave Radio.

These have been a disappointment. The installation instructions on the box reference an “arrow on top of the Puck” for aiming the IR however there is no arrow; confusing.The adhesive on the back of one puck was not sticky and immediately fell off our TV, we had to use double-sided tape we had to affix the Puck.The App frequently reports “no connection” requiring the app to be stopped and restarted to reconnect to the Pucks.The Pucks seem to only work with one Smartphone. I setup the Puck app on my phone for installation/configuration, after I had both Pucks working on my phone I setup my wife’s phone, although she was able to connect to the Pucks but her app had no control of the TV or Soundbar.Great concept, poor execution.

Setup is easy but there’s many frustrations with the devices and the app. They go through CR2032 batteries like crazy. The app would be much better if I could design my own remote layouts. Buttons I use often are hiding behind multiple clicks, very annoying. Finally, the app is very slow to start. On the latest iPhone 12 Pro, it takes several seconds for it to load and several seconds more to connect to the puck. Usually it would have been faster to get up and get the remote.