The app works great when its working the biggest problem I have that continuing even after the 2 big updates they released this year that apparently solved bugs and beefed security is the app crashes the first time opening it then have to re open and when time matters on being able to get the job I end up missing out cause someone has taken it by the time I het it open. I am on an iPhone 13 Pro and I know other officers that complain about the same issue

Our agency has used this for nearly a year and I’ve personally lost thousands of dollars in missed job opportunities bc of it. It allows for favoritism and abuse. Once details are advertised and taken, it is anonymous. Nobody knows who took them or how many were taken. People are allowed to select every available job all at once and then broker or give them to their friends. ODM has work schedules and special groups of officers made and input into the system, so every job isn’t fairly advertised to every employee. If you aren’t properly listed in a group then you won’t even see the job as it comes out. I can no longer request vacation time to work a high paying detail bc ODM doesn’t allow me the opportunity. The notification tones on the iPhone do not work, whatsoever. All of my settings are correct and while a push notification may appear, it doesn’t make a sound. I’ve been holding my phone in my hand before when a job selection appears and I didn’t know it because of the app’s issues. You literally have to be looking at your phone when it comes across or someone else will take the job before you can. We have lost off duty employers due to the added cost and aggravation. They charge a fee larger than the agency was previously charging and the ODM employees have made it a huge headache to get signed up for jobs. Vendors look to other agencies without ODM now. In conclusion, it is a great idea with absolutely terrible execution. If your agency chooses to go with this app then be prepared to lose money.

I’ve noticed a major improvement in the OfficerTrak app recently. The loading times are significantly faster and much more responsive than before, which makes a huge difference when trying to snag shifts on the go. One of the biggest improvements is that minimizing the app no longer crashes the session — I can switch between apps and come back without having to reload everything.Overall, the performance upgrade is very noticeable. The app feels smoother, more stable, and much more reliable in real-world use. Great job to the team for listening to feedback and making meaningful improvements.

After over 21 years of coming into the station at the crack of dawn to stand in line to sign up for available overtime, this App has completely taken that hassle out of the equation. This enables the employee to review ahead of time all of the available jobs and bid in order of preference. Also, the immediate notification of open jobs helps to get jobs filled quickly. The only draw back is signing in and signing out of the job notification is very quiet (or nonexistent if your ringer is off) and in the beginning of using this App takes getting used to. Otherwise, I’ve been pleasantly surprised at the ease of it all.