I have been a member for more than 3 years and now the more I shop here and I m noticed the benefits of their products have become more so much BETTER ! Plus I didn’t realize their products have a lot of natural stuff that’s actually good for you! The vitamins here are better than CVS and Walgreens because, I used to buy my vitamins from them. I’ve had to buy 3-5 different types of vitamins just so I can take Multivitamins and taking more than 4-5 types of vitamins is actually doing more harm on you than improving your health and yourself!!! Now, I only take one and if I have to buy protein I go and shop at Vitamin Shoppe!!!

Love the app so far, but there are a couple changes I would make. One would be with the Spark program. I get texts whenever it’s time to have my products sent to me. Just recently, I got that text with an option to pick it up at the closest vitamin shoppe by replying with “store”. I was right around corner so replied “store” and went to the shoppe. I was then sent a text that I would receive an email when I could pick up the product... huh? So since I was at the store, I tried to go in and pick up the product, but was told I couldn’t pick anything up because no email had been sent yet. So I had to go home and go back to the store the next day to pick up the product (that they already had on their shelf)... When I finally got the product, there were no free samples like what you get when it’s delivered. Not too cool.

Overall I am pleased with the app. Everything I normally need to see or look up is right at my finger tips, so that’s good. On the flip side, I had trouble updating my credit card info when I got a new card. At first I wasn’t allowed to even edit info. Then I was allowed to but it didn’t seem to take? Even at my local store when they tried to help me on their tablet with my SPARK orders, only my old card (which was no longer active) would show so I couldn’t get my stuff. Was told that they could cancel all my SPARK’s and I could re-set them up as I purchased them again, but this isn’t a very convenient option as the purpose of having SPARK and the app was for MY convenience. Some work needs to be done in order to make everything work more smoothly going forward if you want to have a good customer engagement tool like this app.

Cancels orders without providing an explanation or a notification, does not reason as to why the order could not be processed either, so you don’t know what to fix. No way to tell what personal information is not aligned from the sites perspective preventing the order from being completed. Called customer support- they’re incapable of providing any help… “you might just need to make a new account and re-enter all your information”. Have had to replace the same order 4 times now causing me to lose money because A. The reward points are not refunded when they cancel and order and B. The sale on specific items was revoked, meaning I had to pay $20 more than I did initially to get the same exact items. Seems like a big flaw that other online marketplaces do not have