Save yourself time with "my Excitel" app through changing your details, online payment, requesting payment collection, basic troubleshooting and escalating on connectivity issue.

- View your plan
- View your Internet connection expiration date
- Pay your plan online

Manage Your Account Information
- View Account information
- Change your self-care password
- Edit your contact phone number and e-mail address

- See global issues, affecting wider area
- View your "Last Attempt Failure Detail"
- "Reset MAC" of your Internet connection

- "Request Payment Pickup" through single button

Contact Us
- Create Case with issue report

What’s New

Version 2.8.1

Bugs fixed.

Ratings and Reviews

2.0 out of 5
4 Ratings

4 Ratings

babusad ,

Earlier days only app used to be bad.

Now Excitel service as well as network is nonfunctional , future users beware of Excitel don’t fall into their trap of low cost internet very soon it’s going bankrupt!

Captvirus ,

Awful service, dont take

All the negative reviews are true. This company makes all sorts of promises to rope you in, but after that they drop you like a hot rock. Basically scam artists in my experience with them. Customer service agents are least bothered with doing their jobs, and instead make the customer do all the running around. Their connection is NOT upto the speeds advertised (not even close), and gets disconnected frequently. I have been calling for 1week now about my service not working and nothing has been done. Complete waste of time and money.

Sripada@1 ,

Worst service, don’t take it

Worst service, don’t take it
It’s disconnects almost every day
Customer service is also very poor

App Privacy

The developer, Excitel, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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