Help Protect Your Identity, Better Protect Your Family – On the Go
In today's digital world, your identity is more vulnerable than ever. The ID Watchdog mobile app from Equifax gives you the power to help you better safeguard your family's personal information, anytime and anywhere.
Why choose ID Watchdog?
• Real-time alerts: Get instant notifications of suspicious activity for you or your child(ren).
• Credit report control: Lock and unlock your Equifax credit report to help prevent unauthorized access. (Some exceptions apply¹)
• Comprehensive monitoring: Scans billions of data points for signs of identity theft, even on the dark web.
• Family protection: Get personalized plans for adults and special features for children.
• Expert help: If you become a victim, a dedicated specialist will personally manage your identity restoration.
Key features at your fingertips:
• Lock/unlock credit reports: Helps you control who can access your Equifax credit report.
• Detailed alerts: Understand the threat and take immediate action with clear guidance.
• Child credit lock: Help protect your child's identity from credit fraud.
• Credit score tracking: Monitor your VantageScore® and track trends over time.
• Dark web monitoring: Add credentials to broaden AI scans and quicker access in case of a lost or stolen wallet
• Personalized settings: Tailor your alerts and security preferences.
Award-winning protection you can trust:
ID Watchdog uses advanced technology and AI to detect potential identity theft, offers powerful tools to help prevent fraud, and provides personalized support if you become a victim.
Don't wait until it's too late. Download the ID Watchdog app today and take greater control of your family's identity protection.
What You Need to Know
The credit scores provided are based on the VantageScore® 3.0 model. For three-bureau VantageScore credit scores, data from Equifax®, Experian®, and TransUnion® are used respectively. Any one-bureau VantageScore uses Equifax data. Third parties use many different types of credit scores and are likely to use a different type of credit score to assess your creditworthiness.
¹ If my Equifax credit report is locked, who can access it?
Entities that may still have access to your Equifax credit report include:
• Companies that provide you with a copy of your credit report or credit score, upon your request;
• Federal, state, and local government agencies and courts in certain circumstances;
• Companies using the information in connection with the underwriting of insurance, or for employment, tenant or background screening purposes;
• Companies that have a current account or relationship with you, and collection agencies acting on behalf of those whom you owe;
• Companies that authenticate a consumer's identity for purposes other than granting credit, or for investigating or preventing actual or potential fraud; and
• Companies that wish to make pre-approved offers of credit or insurance to you. You may opt out of pre-approved offers by visiting www.optoutprescreen.com;
I received an email that they rebuilt the app from the ground up and I went to go check it out. This app was clunky, horrid, and super outdated. The new update was yesterday, and boy does it make a difference. There’s still a couple things I would change, but it’s definitely a lot better than it was, especially with the easier login.
Developer Response
Thank you for your positive feedback! We're happy to hear you're enjoying the new app. Please call us anytime at (866) 513-1518 if you have suggestions.
Locked out and email to reset never comes
Yogawarrior
I managed to lock myself out, and their application to reset your password is like millions of other websites in that it sends you an email with info on resetting your password. Only difference is the other 999,999 sites actually send you an email. This one does not. It’s not in my spam folder and I routinely get emails from me warning of identification accidental releases. But this lame app can’t deliver a simple password reset email. I refuse to call and surrender all my identifying information. I will simply move on to a better application.Update****. Mail finally arrived the next day. Has link to reset password. It takes you to a broken webpage. You put in a new valid password and answer an authentication question, and press reset. Unfortunately the page does NOT- reset your password - tell you why it can’t reset the password- give me any indication the password was changed. Somthing seriously wrong with this app that they can’t handle basic password. Update **** ok I finally got a call from a company representative that actually knew what she was doing. She left me a detail voice telling me exactly what she had found and done. And she told me to try to log in again. Problem solved. Cynthia rocks!
Developer Response
We're glad our customer support team was able to assist you. We apologize for the app issues you experienced. User feedback like yours led us to rebuild the app entirely. The rebuilt version directly addresses the login issues reported by our users - including Face ID and reset password. We hope you'll try it again. Our team is available 24/7 at (866) 513-1518.
App not working
Seriously?!?!??
I’ve had many issues trying to log into the app lately. Call today and was told the app is not working for iPhones and the only way I can use the product is to go on through the website. The representative offered no solutions when I asked for an ETA of when the app was going to be fixed. He said no idea. Just use the website. This is the second time I’ve called about the app not working and it’s been over three weeks since the app has worked. You would think a company that is supposed to be a security company would have better updates and solutions. You would think that they would be able to fix her app in a timely manner. Very frustrating.
Developer Response
We apologize for the inconvenience you experienced with our app. The rebuilt version directly addresses the login issues, including this hiccup from April 2024. We're confident you'll find it much improved. Please don't hesitate to contact our 24/7 support team at (866) 513-1518 if you have any further questions.
Terrible customer and App support
ciphun
Just called customer support to advise them that their app is only displaying a white box without showing any information concerning the alert they emailed me about. Not only did the rep not care to have my name, but didn’t even state she would forward the information to their development team. Something I asked her specifically if she would do. Further, I was told that the are working on updates and so this feature may or may not be implemented, but I can go to their mobile site. Referring to the mobile site is fine on itself, but it’s dog slow to load even on my company’s Wi-Fi connection. This is the second time I’ve call customer support and the last time was borderline argumentative, if my memory serves me correctly. I can’t believe my company went with this service as they are a barebones company focused on doing the bare minimum of “good enough” and even that isn’t sufficient. As soon as I can, I am out!
Developer Response
We apologize for your previous app experience. User feedback prompted us to rebuild the app from the ground up, and we've just launched a brand-new version that's much faster, more reliable, and more secure. If you have any further issues or questions, our 24/7 customer service team is ready to help.
We’ve upgraded ID Watchdog from Equifax to provide a better app experience.
Here’s what’s new:
• Two-step verification for additional security and frictionless user onboarding
• Behind-the-scenes enhancements to make your app experience even smoother and more reliable.
Version 7.3.0
The developer, IDWatchdog, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer indicated that this app doesn’t support certain accessibility features. Learn More about the accessibility features.
Information
Seller
Identity Rehab Corporation
Size
48.8 MB
Category
Finance
Compatibility
Requires iOS 15.5 or later.
iPhone Requires iOS 15.5 or later.
iPod touch Requires iOS 15.5 or later.
Mac Requires macOS 12.4 or later and a Mac with Apple M1 chip or later.
