FirstCNB

Name: FirstCNB
Rating: 4.3 (196 reviews)
Author: First Citizens National Bank

Finance

Free · Designed for iPad

196 Ratings
Ages

4+
Years
Category

Finance
Developer

First Citizens National Bank
Language

EN
English
Size

106.4
MB

Start banking wherever you are with FirstCNB! Available to all First Citizens National Bank online banking customers, FirstCNB allows you to check balances, make transfers, pay bills, make deposits, and find locations. Need to find a Branch or ATM closest to you? With Find Near Me, FirstCNB will discover your location and provide you with addresses and phone numbers on the fly. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount, or check number. Transfers - Easily transfer cash between your accounts. Bill Pay - Make payments to existing payees, cancel scheduled bills and review previously paid bills from your mobile device. (You must be enrolled into Bill Pay to use Mobile Bill Pay). Make Deposits -Deposit checks while on the go Locations - Find nearby Branches and ATMs using the device's built-in GPS. Additionally, you can search by zip code or address.

Ratings & Reviews

4.3

out of 5

196 Ratings

Great bank!
11/09/2018

reliable mowing
Love this bank, friendly service. Quick to resolve any problems and their security department is the best in stopping fraudulent charges going through. Thanks for the great service.
Great bank!
11/09/2018

reliable mowing

Love this bank, friendly service. Quick to resolve any problems and their security department is the best in stopping fraudulent charges going through. Thanks for the great service.
As complicated as possible
06/05/2024

jurapari
Support staff are super helpful, the product itself is garbage. The limitations, layout, and user friendliness are on a par with 1990s reliability. Instead of making my company banking easier, the online services create huge frustration and waste hours each month, always resulting in calling support to learn another obscure or “wish I had know that sooner” piece of information. Today after receiving the monthly email that my e-statement was ready to view/print, I spent 30 mins trying to locate it. Having printed it off each month without issue, I called for help. Apparently, for some reason I was no longer “signed up for online statements”. Yet the system alerted me that it was available. Very typical example of the issues, frustrating waste of time e-banking at this bank creates routinely.
As complicated as possible
06/05/2024

jurapari

Support staff are super helpful, the product itself is garbage. The limitations, layout, and user friendliness are on a par with 1990s reliability. Instead of making my company banking easier, the online services create huge frustration and waste hours each month, always resulting in calling support to learn another obscure or “wish I had know that sooner” piece of information. Today after receiving the monthly email that my e-statement was ready to view/print, I spent 30 mins trying to locate it. Having printed it off each month without issue, I called for help. Apparently, for some reason I was no longer “signed up for online statements”. Yet the system alerted me that it was available. Very typical example of the issues, frustrating waste of time e-banking at this bank creates routinely.
The WORST customer service
05/08/2024

Norton Custom Leather
I am apparently the only one that has issues with the app not recognizing my login. It doesn’t even recognize my Face ID. Like clock work it happens every month, just never know when it will happen. When I call customer service their only answer is… have you deleted the app? FCNB needs to get them off the FB, IG, X or whatever social media they are on & trained on customer service regarding the app. It’s just easier to change banks.
The WORST customer service
05/08/2024

Norton Custom Leather

I am apparently the only one that has issues with the app not recognizing my login. It doesn’t even recognize my Face ID. Like clock work it happens every month, just never know when it will happen. When I call customer service their only answer is… have you deleted the app? FCNB needs to get them off the FB, IG, X or whatever social media they are on & trained on customer service regarding the app. It’s just easier to change banks.
App not allowing to access despite password change
04/23/2019

Hello Kitty Tennessee
I was locked out if my First Citizens app today (entered the correct password) and had to call the bank to unlock my account. I changed my password on my laptop but still would not allow me access to the app with the new password. The app needs to be fixed. Thank you.
App not allowing to access despite password change
04/23/2019

Hello Kitty Tennessee

I was locked out if my First Citizens app today (entered the correct password) and had to call the bank to unlock my account. I changed my password on my laptop but still would not allow me access to the app with the new password. The app needs to be fixed. Thank you.

We are continually working to deliver an exceptional user experience within the app. This update contains bug fixes and performance improvements.

Version 5.0.43.148

Oct 22

Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Usage Data
- Diagnostics