Zapptax — Shop Tax Free

Name: Zapptax — Shop Tax Free
Rating: 3.2 (33 reviews)
Author: Zapptax SA

VAT refund in Europe made easy

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

33 Ratings
Age Rating

4+
Years
Category

Travel
Developer

Zapptax SA
Language

EN
+ 2 More
Size

54.9
MB

iPhone

Zapptax is the first digital tax refund application approved by the tax authorities in France and Belgium. We've been operating since 2017. More than 170.000 users trust Zapptax to get their VAT refunds for purchases in France and Belgium. Here's why... ADVANTAGES Reliability: Zapptax is the first digital tax-refund operator approved by the tax and customs authorities. We’ve been operating since 2017. Usable everywhere: You can use Zapptax for tax-free shopping at ANY shop in France and Belgium, whether in-store or online. No restrictions: With no minimum purchase per store and per day, you can shop with peace of mind! Easy: Our 100% digital procedure happens entirely on your smartphone. Generate tax refund forms and get customs validation without messy paperwork. Amazing value: You get your money at the best rates in the business, and using the refund method of your choice (Bank transfer, Credit card, PayPal, ...) Great customer service: We offer 24/7 messaging and phone support if you have any questions or problems. HOW DOES IT WORK? It’s simple! Step 1: Download the app for free and complete your profile. Step 2: Fill in the dates of your stay in the European Union. Step 3: When shopping, ask the merchant for a “VAT invoice made out to Zapptax”. Photograph your invoices and upload them to the app or forward them by email to support@zapptax.com. Step 4: At the end of your stay, click to request the automatic generation of your tax-free forms. You will get one or more tax refund forms showing all of your purchases. Step 5: Validate your tax refund forms electronically at customs before leaving the EU by scanning the forms barcode at a self-service kiosk (PABLO device in France) or by presenting your passport to a customs agent in Belgium. And that’s all! Zapptax will process your refund and pay you using the method of your choice.

Ratings & Reviews

3.2

out of 5

33 Ratings

It works
03/23/2019

Baud9
At first I was a bit concerned because the process is a bit a complicated and strange: you buy items and have an invoice issued to ZappTax (so technically you’re buying your items for them), then ZappTax issues you a new invoice that states that they sold the item back to you. That invoice comes with the form to claim part of the VAT back. A few observations:- the first time I used that app, given the strange process I didn’t know if it was real and if it would work. Uploading documents on the app didn’t seem to trigger anything, so I had to reach out to their support. Support answers within minutes. - Getting the invoice issued to ZappTax not only makes the process complicated but can be challenging for the person at the store selling you items. I don’t know if I’d be able to get it if I didn’t speak the language. - The customs form got rejected by the automated (PABLO) machine, and I had to get a customs agent to clear it for me. The customs officer seemed a bit puzzled by the ZappTax invoice, but processed the tax refund document since technically this is all OK. Maybe the machine rejected it because I’m an EU citizen living abroad, or maybe it’s because of ZappTax, I got no idea. Again if I had not been speaking the language I don’t know how complicated it would have been. - The FAQ says refunds typically come within 24h. As far as my refund was concerned it took 5 days after a customer rep told me that everything was in order to receive my money. But I did receive it!- The best part now: the amount of money ZappTax refunds is way higher than what you can get through the traditional organizations like Global Refund. They brought the VAT down from 20% to 3%, where the traditional way only brings it down to 8%. So it was definitely worth it. My main concern was that they are a startup, so being a small company it is harder to trust them with your money because they don’t as established of a reputation as other big companies.

Developer Response
Hello, Thank you so much for your extensive feedback and trusting us. A lot of what you said is being worked on. Hopefully everything will be ready for your next trip 😉 The ZappTax Team
It works
03/23/2019

Baud9

At first I was a bit concerned because the process is a bit a complicated and strange: you buy items and have an invoice issued to ZappTax (so technically you’re buying your items for them), then ZappTax issues you a new invoice that states that they sold the item back to you. That invoice comes with the form to claim part of the VAT back. A few observations:- the first time I used that app, given the strange process I didn’t know if it was real and if it would work. Uploading documents on the app didn’t seem to trigger anything, so I had to reach out to their support. Support answers within minutes. - Getting the invoice issued to ZappTax not only makes the process complicated but can be challenging for the person at the store selling you items. I don’t know if I’d be able to get it if I didn’t speak the language. - The customs form got rejected by the automated (PABLO) machine, and I had to get a customs agent to clear it for me. The customs officer seemed a bit puzzled by the ZappTax invoice, but processed the tax refund document since technically this is all OK. Maybe the machine rejected it because I’m an EU citizen living abroad, or maybe it’s because of ZappTax, I got no idea. Again if I had not been speaking the language I don’t know how complicated it would have been. - The FAQ says refunds typically come within 24h. As far as my refund was concerned it took 5 days after a customer rep told me that everything was in order to receive my money. But I did receive it!- The best part now: the amount of money ZappTax refunds is way higher than what you can get through the traditional organizations like Global Refund. They brought the VAT down from 20% to 3%, where the traditional way only brings it down to 8%. So it was definitely worth it. My main concern was that they are a startup, so being a small company it is harder to trust them with your money because they don’t as established of a reputation as other big companies.
Developer Response 05/08/2019
Hello, Thank you so much for your extensive feedback and trusting us. A lot of what you said is being worked on. Hopefully everything will be ready for your next trip 😉 The ZappTax Team
Tax Refund success
04/26/2023

review nickname 2023
I was a bit nervous since this is my first time using this app. However, it was a relatively smooth process. Download the app, make your purchase and ask for the invoice as indicated in the app (I went to Galeries Lafayette and either the clerk or their tax/concierge desk made the invoice without issue), then scan or stamp at customs. I had a bit of an issue with using an American bank account but a quick chat got it straightened out. You can either use a bank or PayPal for the refund (the credit card feature didn’t work for me). All in all I got 90% of the 20% VAT (calculated as 18% VAT on the subtotal as the refunded amount). Refund amount varies a bit depending on your total purchases. This is a lot more than the in person tax agencies! Refund took about a week after I submitted the forms. PayPal/your bank may also charge a fee for the wire/exchange into USD during the refund so be mindful for that. The in person places do the same. Definitely will use again!
Tax Refund success
04/26/2023

review nickname 2023

I was a bit nervous since this is my first time using this app. However, it was a relatively smooth process. Download the app, make your purchase and ask for the invoice as indicated in the app (I went to Galeries Lafayette and either the clerk or their tax/concierge desk made the invoice without issue), then scan or stamp at customs. I had a bit of an issue with using an American bank account but a quick chat got it straightened out. You can either use a bank or PayPal for the refund (the credit card feature didn’t work for me). All in all I got 90% of the 20% VAT (calculated as 18% VAT on the subtotal as the refunded amount). Refund amount varies a bit depending on your total purchases. This is a lot more than the in person tax agencies! Refund took about a week after I submitted the forms. PayPal/your bank may also charge a fee for the wire/exchange into USD during the refund so be mindful for that. The in person places do the same. Definitely will use again!
EU tax refund made super easy!
10/28/2022

The 3 Frenchman
I am using the app for years now and it a lifesaver for the tax refund process. The biggest benefit is that you’re not limited to each “store daily sales limit” in order to get a refund. You can aggregate all the receipt through ZappTax and they will be the one managing all the paperwork. Everything is digital and super easy to use. They also helped me figure out how to validate the form after my trip because I couldn’t find a custom’s agent and none of the “Pablo” machines were working. It was a bit tricky but we finally made it. Thanks again guys. Really, a great option for travelers.
EU tax refund made super easy!
10/28/2022

The 3 Frenchman

I am using the app for years now and it a lifesaver for the tax refund process. The biggest benefit is that you’re not limited to each “store daily sales limit” in order to get a refund. You can aggregate all the receipt through ZappTax and they will be the one managing all the paperwork. Everything is digital and super easy to use. They also helped me figure out how to validate the form after my trip because I couldn’t find a custom’s agent and none of the “Pablo” machines were working. It was a bit tricky but we finally made it. Thanks again guys. Really, a great option for travelers.
Wow! Amazing service. Got so much € back!
11/28/2017

RobinCradles
Other than their friends and family I am proud to say I was the first ZappTax customer. I was really having trouble trying to organize all my receipts for purchase made on my trip abroad. I sent Zapp all my receipts in one bundle and they were able to process everything for me so efficiently. I had no trouble at the airport and their customer service was beyond incredible. I've never bothered doing refunds before because it was so difficult to gather the information for the claim. I will use them again in the future and have sent the links to all my friends traveling abroad. I was able to get a few hundred dollars/euros back from items purchased. So grateful, thank you guys!Robin

Developer Response
Hello Robin, Thank you very much for your trust and support ! We are proud to have helped you and hope to keep making the process of tax refunds easier, faster and better! Have a great day, The ZappTax team.
Wow! Amazing service. Got so much € back!
11/28/2017

RobinCradles

Other than their friends and family I am proud to say I was the first ZappTax customer. I was really having trouble trying to organize all my receipts for purchase made on my trip abroad. I sent Zapp all my receipts in one bundle and they were able to process everything for me so efficiently. I had no trouble at the airport and their customer service was beyond incredible. I've never bothered doing refunds before because it was so difficult to gather the information for the claim. I will use them again in the future and have sent the links to all my friends traveling abroad. I was able to get a few hundred dollars/euros back from items purchased. So grateful, thank you guys!Robin
Developer Response 05/08/2019
Hello Robin, Thank you very much for your trust and support ! We are proud to have helped you and hope to keep making the process of tax refunds easier, faster and better! Have a great day, The ZappTax team.

• Enjoy quicker, more reliable refunds with improved credit card payouts • Behind the scenes, we’ve also fixed bugs and improved performance.

Version 3.9 Apr 28

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Other Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Zapptax, SA
Size: 54.9 MB
Category: Travel
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and 2 more

English, French, Simplified Chinese
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Zapptax — Shop Tax Free

Ratings & Reviews

It works

Tax Refund success

EU tax refund made super easy!

Wow! Amazing service. Got so much € back!

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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