-Fixed an issue where an incorrect error message was shown when entering invalid login details in SNAPmobile iOS. -Fixed an issue where the SNAPmobile button was missing for inbound calls on locked iPhones after updating to iOS 26. -Fixed an issue where calls failed without explanation when microphone access was denied. The app now displays a clear message and guides users to enable microphone permissions. -Fixed an issue where the Call Center Agent status indicator on iOS incorrectly displayed “Online” during active calls. The status now correctly shows “Busy” or “On Call.” -Fixed an issue where incoming calls sometimes displayed the queue information instead of the caller’s name and address. -Improved voicemail playback so voicemails can be heard clearly at higher volumes when played on speaker.

IOS-1664 Bug Resolved an issue in the iOS mobile application where greeting playback did not resume correctly when previewing a newly created greeting before saving. Playback logic has now been corrected to ensure proper pause/resume behavior. IOS-1674 Bug Resolved an issue where a second consecutive incoming call from the same DID was not presented to users in the iOS mobile application. The routing and notification logic has been updated, and back‑to‑back calls are now displayed as expected. IOS-1690 Bug Fixed an issue in the iOS application where audio failed to route back to a reconnected Bluetooth device during an active iOS call. IOS-1691 Bug Resolved an issue where the call queue name was not displayed on the incoming call screen in the iOS application when the app had been swiped out and the device was locked or unlocked during non‑geo calls. IOS-1695 Bug Resolved an issue where contacts with multiple phone numbers (such as Work, Mobile, and Home) only displayed the Work number when attempting to dial. The app now properly recognizes and presents all available contact numbers, allowing users to select the desired number during dialing. IOS-1708 Bug Resolved an issue where the Caller ID prefix was not displayed in the iOS application when calls were routed through an Auto Attendant. IOS-1709 Bug Fixed a crash that could occur on the iOS application when microphone access was denied during an incoming call. IOS-1720 Bug Fixed an issue where tapping a Missed Call notification opened the Contacts tab instead of Call History when the iOS application was closed.

Added an improvement where the user will not be able to log in if already logged in on a different device. Added voicemail push notifications. Fixed an issue that caused duplicate images to appear when someone sent multiple pictures at once. Fixed a codec issue when merging calls.

Various improvements and bug fixes

-Fixed an issue with duplicated contacts getting added to the contact list. -Fixed an issue when adding a new contact, the check mark button would become disabled. -Resolved an issue in the iOS app where missed or inbound calls from cross-domain users incorrectly displayed the caller’s extension instead of their DID number in Call History. -Resolved an issue where the “Web” status was not appearing in the Call Center status dropdown within the iOS app. -Added the UI Config, MOBILE_IOS_CALL_USING_CELL_ANI_ENABLED (default = yes). Setting this to no fixed an issue where Caller ID was not displaying correctly when using the cellular call feature on IOS. -Improvements made for handling incoming calls.

-Fixed a bug where voicemail count always displayed 50 when the user had more than 50 voicemails. -Corrected issues related to call handling and bluetooth. -Fixed a bug for sending a message via Siri voice commands. -Fixed a bug where missed call notifications were not being shown after the phone was inactive for 15 minutes or more.

IOS-1424 Bug Fixed a bug where Caller ID was not visible for a Call Park retrieved by a different User. IOS-1425 Bug Fixed a bug where Caller ID was incorrect after receiving an assisted transfer call. IOS-1496 Bug Fixed a bug with Call History where the outbound calls were showing empty names. IOS-1498 Bug Fixed an issue with incoming caller ID display. IOS-1509 Bug Fixed an issue that was causing contact sorting problems when sorting last names. IOS-1519 Bug Fixed an issue related to answering Restricted/Anonymous calls.

Fixed a but that caused an intermittent crash when receiving incoming calls.

IOS-1407 Bug Fixed an intermittent crash when MOBILE_IOS_CHAT_ENABLED is disabled and the app receives a message while backgrounded. IOS-1414 Fixed an issue with phone number formatting for AU region. IOS-1429 Improvement Made improvements to handling incoming calls.

IOS-968 Improvement made improvements to the way the app handles incoming calls. IOS-1401 Bug Fixed a bug where naming/renaming a group chat was not being applied on the Chat list. IOS-1402 Bug Fixed a bug where contacts were not populating after logging out and logging back in. IOS-1403 Bug Fixed a bug where phone number formatting was being applied to user extension numbers.

IOS-1355 Bug Fixed a bug with receiving incoming calls after logging out. IOS-1353 Improvement Added logo back to login screen and added MOBILE_IOS_COMPANY_NAME config to configure login label “Log in to [MOBILE_IOS_COMPANY_NAME]”. This config needs to be non-domain specific similar to SSO configs. Default value will be the app name if the config isn’t set. IOS-1352 Bug Fixed a bug for a non-functioning 'allow microphone' access button. IOS-1351 Bug Fixed a bug where "Change Host ID" button was incorrectly shown on the login screen for branded apps.

Bug IOS-1193 Fixed a bug where the user could not end an invalid call. Improvement IOS-1222 Added support for MOBILE_SHOW_CALL_CENTER_AGENT which defaults to false/no. Setting this to true will show the Call Center tab if MOBILE_IOS_CALL_CENTER_ENABLED is set to true/yes regardless of user scope. Improvement IOS-1224 Show original caller ID along with call queue ID when receiving an incoming call from a call queue.

New Feature IOS-1169 Added call center tab configurable with MOBILE_IOS_CALL_CENTER_ENABLED. The default value is no. New Feature IOS-1170 Added My Queues view for call center New Feature IOS-1171 Added My Stats view with basic stats New Feature IOS-1172 Added support for call queue in active call screen New Feature IOS-1173 Added support for call queues for incoming calls Bug IOS-1174 Fixed a bug where app was crashing when receiving multiple messages at a time Bug IOS-1177 Fixed a bug where Config setting MOBILE_IOS_GROUP_CHAT_ENABLED to ‘NO’ still showed group chats Bug IOS-1180 Fixed a bug where the user was unable to un-hold calls after putting them on hold Bug IOS-1199 Fixed a bug where incoming SMS was not showing the contact’s name. BUG IOS-1212 Fixed a bug where a second SMS session was being created upon receiving a reply text. BUG IOS-1215 Fix a crash when launching the app on iPad mini Improvement IOS-1216 Made improvements to fetch and load contacts quicker. Bug IOS-1217 Fixed an issue where chat message timestamps were wrong.

Bug IOS-1163 Fixed a bug where the user was unable to answer an incoming call and the call gets stuck in the connecting state. Bug IOS-1153 Fixed a bug where receiving multiple MMS images was only showing the same image multiple times. Bug IOS-1152 Fixed a bug where voicemails weren’t playing for some users.

Fixed a bug where DTMF was not being sent in a merged call. Made fixes and improvements to CallKit namely, various in-call UI fixes, Hold & Accept, End & Accept, and an issue ending calls via Bluetooth when on 2 calls at once.

Fixed a bug where the star code was not being dialed when dialing from call history. Fixed a bug where voicemail badge was not updated until the user went into the voicemail tab. Fixed a bug where an external keyboard on the iPad was moving the chat box out of the screen when trying to send a message.

-Bug fixes and improvements

-Bug fixes and improvements

Support for Apple Push Notification Service (APNs)

- Improvements to push notifications - Layout and UI changes - Add chat support

PushKit and CallKit are now fully integrated