DROP Connect

Name: DROP Connect
Rating: 4.6 (447 reviews)
Author: Chandler Systems, Inc.

Connect to your DROP system

Free · Designed for iPad. Not verified for macOS.

447 Ratings
Age Rating

4+
Years
Category

Lifestyle
Developer

Chandler Systems, Inc.
Language

EN
English
Size

74.5
MB

At DROP, we make a complete line of water treatment and management products that improves your water quality, monitors your water usage and notifies you of potential problems, and can even automatically shut off the water supply if a leak is detected. Using DROP Connect, you can configure and monitor your DROP water management system -- even when you are away from home. With DROP Connect you can: - Receive notifications for anomalous water usage or problems with your DROP system. - Conveniently view the valve and system status. - Easily change valve and system settings. - View current water flow and water usage information for the past three months. - View a history of events. - Start and monitor a regeneration or backwash cycle from your phone or tablet. - Add or remove devices (such as valves or leak detectors) on your DROP network. - Configure your DROP water management system so you can access it when you are away from home. Note that you must have a DROP hub to use DROP Connect, and you must have a Wi-Fi network with a working internet connection to access your DROP system remotely. You can learn about DROP products at https://dropconnect.com

Ratings & Reviews

4.6

out of 5

447 Ratings

Peace of mind
05/22/2019

Chn626
I travel a lot and feel much better about not being home knowing that DROP is always watching for water leaks and let’s me know when something needs to be addressed. I have a DROP water softener, carbon filter, and around 12 leak detectors throughout my house.
Peace of mind
05/22/2019

Chn626

I travel a lot and feel much better about not being home knowing that DROP is always watching for water leaks and let’s me know when something needs to be addressed. I have a DROP water softener, carbon filter, and around 12 leak detectors throughout my house.
DROP CONNECT
Jan 25

Hartville hardware
I love this product

Developer Response
We love to hear that you love our product! We always welcome any feedback. If you ever need anything you can contact us at feedback@dropconnect.com, or call us at (888) 363-9434 (M-F, 8-5 EDT). We will be glad to hear from you!
DROP CONNECT
Jan 25

Hartville hardware

I love this product
Developer Response Jan 12
We love to hear that you love our product! We always welcome any feedback. If you ever need anything you can contact us at feedback@dropconnect.com, or call us at (888) 363-9434 (M-F, 8-5 EDT). We will be glad to hear from you!
Salt level warnings
12/06/2021

Ambhaikar
I keep getting low salt level warnings even after the salt is replenished fully. Unsure if this is a problem on the salt sensor at my end or is it a problem with the hub itself.

Developer Response
We are sorry that you are having trouble. The salt sensor paddle must be down, tight against the 4" brine well tube, to indicate salt OK. You can view the paddle's state at any time from the app by going to "Devices" in the left menu and choosing "Salt Sensor". Best practice, when refilling the brine tank with salt is to remove the tension band temporarily from the top of the sensor so the paddle is down, then add salt to the tank. Finally, put the tension band back on. If the paddle is definitely down tight against the brine well, and there is no salt blocking it from being down, then please contact us directly at feedback@dropconnect.com or call us M-F during normal business hours (EST) at (888) 363-9434. We will be glad to help you get your salt sensor working or replace it.
Salt level warnings
12/06/2021

Ambhaikar

I keep getting low salt level warnings even after the salt is replenished fully. Unsure if this is a problem on the salt sensor at my end or is it a problem with the hub itself.
Developer Response 12/08/2021
We are sorry that you are having trouble. The salt sensor paddle must be down, tight against the 4" brine well tube, to indicate salt OK. You can view the paddle's state at any time from the app by going to "Devices" in the left menu and choosing "Salt Sensor". Best practice, when refilling the brine tank with salt is to remove the tension band temporarily from the top of the sensor so the paddle is down, then add salt to the tank. Finally, put the tension band back on. If the paddle is definitely down tight against the brine well, and there is no salt blocking it from being down, then please contact us directly at feedback@dropconnect.com or call us M-F during normal business hours (EST) at (888) 363-9434. We will be glad to help you get your salt sensor working or replace it.
Anyone at DROP
4d ago

dobbsj
I have not been able to talk with technical service at DROP. Are they still there?
Anyone at DROP
4d ago

dobbsj

I have not been able to talk with technical service at DROP. Are they still there?

- Fix for app crash when viewing commercial softener status - Support for new Relay Box device - Improved setup and getting started process - Improved pump controller diagnostics - Various minor improvements and bug fixes

Version 1.0.73 May 12

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Accessibility

Information

Seller: Chandler Systems, Incorporated
Size: 74.5 MB
Category: Lifestyle
Compatibility: Requires iOS 12.0 or later.

iPhone
Requires iOS 12.0 or later.

iPad
Requires iPadOS 12.0 or later.

iPod touch
Requires iOS 12.0 or later.

Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

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