I have to admit reading a lot of the bad reviews made me a little nervous to buy through Carvana however, I’m glad I decided to do it anyway. Deciding what I wanted and going through the app to purchase was very smooth. Pricing was decent given the horrendous market for cars right now. I chose for Carvana to deliver it a week out and that too was fairly smooth. On the day of delivery the driver called me to let me know he was running behind and apologized profusely. He showed up 2 hours past the time it was to be delivered but again apologizing for it. The car was SUPER clean, low miles, and just in great condition (2018 Hyundai Elantra 29,900 miles). We test drove it on the main suburban streets and it seemingly drove great. No issues so we decided to continue with the purchase. My first drive on the freeway I could tell the car’s tires may need to be balanced given the horrible shaking of the car driving over 60 mph. Frustrated and thinking I made a bad decision I called Carvana. They told me to take it in to one of their vendors to have it looked at and that it would be covered under the warranty (plus it was still within the 7 day window anyways). Finding a vendor through their app was easy and literally the next day they were able to look at it. Sure enough the tires needed balancing and that fixed the issue. Since then it has been driving great! Also, I received my registration and plates in the mail after just under a month of having the car. All in all Carvana has been great to work with and the car has been even better!

The process was very easy. Although, when I purchased my car I got a second inspection just to insure I got what I paid for, there were some things that didn’t pass. Their warranty company wasn’t going to pay for it & Carvana took the responsibility & sent over an acceptation and it was handled! Next, I had cosmetic concerns that weren’t listed on the picture so I sent a claim off to their warranty company & they denied it because of normal wear and tear. The cosmetic issues weren’t due to wear and tear and I didn’t know about them until I received my car. Carvana once again listened to my concern as I told them it was not normal wear and tear and did everything in their power to send over my acceptation to get it approved. There is truly no other used car dealership that would go out of their way as Carvana did for me. Every customer service representative has been so very nice and respectful even at the times I might’ve had an attitude from frustration. They listened, they were on my side & they made the things they said they would do happen! Great customer service is always a plus for me! Seriously, best used car company I have ever bought from. I was very skeptical at first with this company because i thought it was too good to be true but it’d legit & very professional! So happy I’m a customer of theirs!

This has got to be a joke. I am so outraged right now. I ordered my car DAYS ago, it was supposed to be ready today by 8PM, I actively anticipated and properly prepared myself for this day just for the delivery man to call me 10 minutes before 8PM to let me know he’s running late because the man before him didn’t properly detail or check the car out, then call me 15 minutes later saying he has to take the car to go get it fixed and cleaned because the hood won’t close. The MAJOR issue was that the car was apparently vibrating when he started it. Not to mention the hundreds of dollars I gave my insurance company because the car has to be insured before delivery. 100% dissatisfied.The above statement happened about 3 years ago my very first time dealing with Carvana. I have recently tried them out again but will only give 4 stars for now because the app told me my documents would be reviewed within 1-2 business days, but here we are 3 days later & the status did not change. I decided to call just for a little more information, I spoke with a representative who’s customer service was absolutely amazing, it’s 2023 & it is so hard to find even just a fraction of somebody pretending to show some decent people skills. But this lady went above & beyond. For that I gave 4 stars. If everything checks out great (me walking away with my car) then I will give an update. I highly recommend anyone to always follow up with a human whether it be through instant chat or voice. The process can be tedious but remember they are trying to help us it’s not the other way around.

Like i was then this is for you. I have known about Carvana for a couple of years now and always thought it seem like a cool idea— a car vending machine, how dope. however, I was always a little bit skeptical on how that process really worked and I remember them having some issues during Covid with getting peoples registrations out to them or something like that.. nonetheless, I recently came into situation where I needed to buy a car immediately and I didn’t have the time to go to dealership after dealership nor did I really want to. Honestly, Carvana made that very easy so not only did I not have to go to any dealerships, but I didn’t even have to leave my house. sure you pay a little bit of more money to have it delivered to you but thats the convenience, & the comfort is there. plus they have a seven day return option so if you don’t like it, you can easily return it. I really feel like this is what the future is going to be, I had a positive experience— i bought a Tesla on there and it was delivered within a week. & yes, they absolutely offer financing options for people with all types of credit apparently (i don’t know personally, but that’s what they claim). Overall, i’d give it a 4.5/5 just because i had some minor issues at first with my address not getting accepted.