OpenText Service Management

Name: OpenText Service Management
Rating: 4.5 (10 reviews)
Author: OpenText

Business

Only for iPhone

Free

10 Ratings
Age Rating

4+
Years
Category

Business
Developer

OpenText
Language

EN
+ 18 More
Size

51.9
MB

iPhone

Manage service requests on the go with OpenText Service Management. OpenText Service Management gives end users and agents secure mobile access to essential service workflows. Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments. Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app. Important: OpenText Service Management connectivity is required. Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.

Ratings & Reviews

4.5

out of 5

10 Ratings

This App Does Nothing
02/16/2021

Mjefpul
I downloaded this app since the company I work for uses this service. After opening this app, it requires use of a QR code, which I can't use. It also recommends navigating to the website but the company login is required.

Developer Response
Thanks for sharing your experience, The Micro Focus SMA Mobile app requires your company to enable use of the app with their Micro Focus service management system. We recommend first discussing with your SMA System Administrator, however if you still have issue connecting to your organizations SMA System, Feel free to ping us at sma.mobile@microfocus.com .Best regards,Micro Focus SMA Mobile Team
This App Does Nothing
02/16/2021

Mjefpul

I downloaded this app since the company I work for uses this service. After opening this app, it requires use of a QR code, which I can't use. It also recommends navigating to the website but the company login is required.
Developer Response 05/06/2021
Thanks for sharing your experience, The Micro Focus SMA Mobile app requires your company to enable use of the app with their Micro Focus service management system. We recommend first discussing with your SMA System Administrator, however if you still have issue connecting to your organizations SMA System, Feel free to ping us at sma.mobile@microfocus.com .Best regards,Micro Focus SMA Mobile Team

Fixing defects and Stability Improvements

Version 26.2 May 7

Data Linked to You

The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Open Text Corporation
Size: 51.9 MB
Category: Business
Compatibility: Requires iOS 18.0 or later.

iPhone
Requires iOS 18.0 or later.

Apple Vision
Requires visionOS 2.0 or later.
Languages: English and 18 more

English, Arabic, Danish, Dutch, French, German, Greek, Hebrew, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Turkish
Age Rating: 4+

4+

Learn More